Project Manager Engineer

Cheryl Miller

Email: *********@********.***

Address: **** ******** **

City: Houston

State: TX

Zip: 77081

Country: USA

Phone: 713-***-****

Skill Level: Experienced

Salary Range: $115,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CHERYL L. MILLER

Houston, Texas

713-***-**** - www.linkedin.com/in/millcher - ******@***.***

SUMMARY

Tenacious, service-oriented Information Technology (IT) Infrastructure Delivery Lead and Project Manager with extensive experience leading and contributing to outsourcing, Microsoft (MS) and VMware infrastructure engineering, and application development projects. Possesses unique blend of business and technical savvy. Hands-on delivery experience in Microsoft and Wintel related tools and technologies. Acknowledged by peers and leaders as strong written and verbal communicator. Embraces and quickly understands rapidly evolving technologies. Adept at problem solving and thrives leading technical teams. Solid project management skills. Trained in the PMI PMBOK and plan to be certified later this year.

PROFESSIONAL STRENGTHS

o Project Management in a fast-paced environment

o Addressing escalations and ensuring success

o Mentoring and training

o Producing quality engineering artifacts

o Writing and editing

o Reliability

TECHNICAL SKILLS

o MicroFocus (Borland) StarTeam CMDB

o MS Windows Server

o MS Office Suite, Project, Visio

o MS Exchange Server

o RIM Blackberry Enterprise Server (Mobile Messaging)

o Cisco Unity (Unified Messaging)

o Dell and HP Rack and Blade Servers and Laptops

PROFESSIONAL EXPERIENCE

HEWLETT-PACKARD COMPANY (HP) --- 1993-2012

IT Engineering Delivery Lead (2010-2012 - HP Enterprise Services, an HP Business Unit)

Led IT infrastructure engineering projects for various customers. Worked directly with HP customers, HP account leadership, and HP capability resource leaders. Managed up to fifteen solution engineers on thirty to forty active Windows, Unix and VMware server delivery projects per month across three global regions. Led multi-national, remote engineers located in North America, Latin America and India. Key customers included Ariba, Marathon Oil and Symantec.

- Served as entry point for solution delivery requests from global accounts. Validated initial requirements and governed project scope

- Single point of contact between Account/Program Office and Americas Delivery Engineering

- Managed escalations. Provided technical oversight. Tracked, reviewed and was responsible for timely and accurate engineering deliverables

IT Delivery Engineer (2007-2010 - EDS, acquired by Hewlett-Packard in 2008)

Captured business and technical requirements and designed solutions meeting HP customers` needs; produced technical design and implementation documentation for solutions based on HP hardware and Microsoft Windows Server and/or MS Exchange Server. Supplementary roles:

-- StarTeam Governance Board Leader and Subject Matter Expert (2007-2012). StarTeam is the mandatory, mission-critical Configuration Management Database (CMDB) for HP Enterprise Services. Wrote and led training sessions for Delivery Engineering organization. Wrote process and training guides. Automated and published new licensing process in 2011 that saved resource leaders and myself approximately 4 hours per week processing license requests

-- Management Special Projects Participant (2007)

---Hands-on invitee/participant in three year-long projects directed by management sponsors:

Leadership Skills - Tutored on the various aspects of being an Engineering Resource Manager (e.g., performance reviews, budgeting, etc.) using sample scenarios

In collaboration with Portfolio Engineering wrote Live Communications Server (LCS) design templates for use by Delivery Engineering

Produced training curriculum for Storage Engineering employees

IT Project Manager / Technical Lead - Email Consolidation Project with Data Center Move (2005-2006 - EDS)

Led global email consolidation and enhancement project for HP customer Marathon Oil consisting of server refreshes, data migrations, and server and storage deployments in major data centers in Plano, Texas and Auburn Hills, Michigan and in remote customer sites.

- Managed design and deployment activities of several leveraged teams including MS Windows, Storage, Backup and Restore, Exchange Messaging, Data Center Facilities, and third-party vendors (e.g., EMC)

- Prepared bills of materials for servers and storage equipment and worked with Finance and Procurement to ensure correct orders were placed and received

- Contributed to and finalized design and architecture documents

Mobile Messaging Portfolio Engineer (2004-2005 - EDS)

Contributed to architecture of HP`s mobile messaging offering, including participation in design, installation, testing, and documenting HP`s Americas RIM BlackBerry Enterprise Server offering.

Unified Messaging Consultant (2001-2004 - EDS)

Produced and delivered strategy, design, testing and deployment documentation for enterprise-scale unified messaging solution for Dow Chemical using Cisco Unity integrated with Microsoft Active Directory and Microsoft Exchange Server.

IT Infrastructure and Application Support Engineer (2000-2001 - EDS)

Provided server and application support for dot-com startup and Enron subsidiary, WaterDesk.

IT Technical Support Supervisor (1993-2000 - SHL Systemhouse/MCI/MCIWorldcom)

Supervised PC Support Technician. Installed, configured and managed file servers, desktops and laptops for 90-100 end-users on a token-ring network. Administered Novell 3.x server, MS Windows NT, MS SMS, MS SQL Server and IIS. Planned and executed Novell to MS Windows NT Server migration.

EDUCATION

B.S. Computer Science, University of Mississippi

PROFESSIONAL DEVELOPMENT

VMware vSphere 5.1 Install, Configure, Manage - April 2012

PMI PMP 4-Day Prep Course - Nov 2012

CERTIFICATIONS

Information Technology Infrastructure Library (ITIL V3) Foundation Certificate in IT Service Management

Blackberry Certified Enterprise Server Consultant on MS Exchange

Microsoft Certified Systems Engineer (MCSE)

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