Training Management

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Timothy P. Kanaley

Washington, DC *****

***@*********.***

QUALIFICATIONS Consultant/Trainer

An ambitious,

motivated professional with 7+ years training, documentation, &

project management experience. A demonstrated ability to quickly

learn new complex technical information and tackle intricate problems to

develop and deliver custom output. Highly organized and able to manage

multiple projects and meet deadlines while maintaining a strong work ethic

and a commitment to excellence. A team player, working effectively with

technical and non-technical clients at accomplishing objectives.

Exemplary analytical, communication, presentation & management

skills. Currently pursuing MCSE and ACE (Authorized Crystal

Engineer) certifications; CDIA certified.

PROFESSIONAL

EXPERIENCE

TPKanaley, LLC

- Washington, DC; 2002 - present

Self-employed

consultantProvide consulting and

curriculum design services for partner training program for large software

company. Provide systems and

training support to a Health Information Management department in a

major hospital.Create and deliver

training on Siemens/INVISION system and on Crystal Reports and SoftMed

internal report writing to HIM management and staff.Provide system

analysis and recommendations/modifications to SoftMed suite of

products.Create and modify

ClinTrac and other SoftMed reports using Crystal Reports.Help to enable the

implementation of a hospital-wide patient management & accounting

system/INVISION.Provide expertise

in the development of a go-live plan for the HIM

department.SER SOLUTIONS - Dulles,

VA; 2000 - 2002

Senior Systems

EngineerMastered

proprietary knowledge-management software suite: built custom

demos, created support materials.Used reporting

tools such as MS Excel to generate performance data and success/failure

criteria reports.Developed curricula

and produced materials for train-the-trainer and customized end-user

training.Managed the

production of sales related materials, demonstrations, and

presentations.Responded to RFPs

and wrote documentation outlining customer requirements and proposed

solutions.NXT CORPORATION -

Bethesda, MD; 1999 - 2000

Sales Support

EngineerAuthored training

and requirements documents based both on interviews with customers to

understand their needs, and by interfacing with developers and

programmers to understand potential solutions.Wrote custom

reports and database queries to address mission-critical information

needs of NXT clients.Provided product

management to the e-commerce business development team.Wrote and responded

to proposals, assisted with design, and investigated and supported new

products.SOFTMED SYSTEMS, INC. - Bethesda, MD; 1997 -

1999

Corporate Trainer-Proprietary Products

Worked with the

manager for corporate training to develop this newly formed department at

SoftMed. Helped design the instructional model on which all training

at SoftMed was based. Adapted existing training programs to the new

model and learned and developed training for all proprietary

products. Trained all newly

hired ChartScript Product Specialists and other SoftMed

employees.Delivered stand-up

classroom, and individual, training on various SoftMed

products.Independently

developed training materials for select upcoming SoftMed

products.ChartScript Product

Specialist

Worked with SoftMed

clients to ensure the smooth and effective installation, customization and

training of ChartScript and its auxiliary products. Supported existing

SoftMed clients both on-site and remotely and assisted them in the timely

and successful resolution of a range of issues. Provided consultation to

clients on the most effective use of various applications to ensure

optimal performance of these applications. Made a positive and supportive

contribution to the ChartScript product team by sharing ideas and

experiences, providing informal training, assistance and guidance,

offering suggestions and input to programs and processes and acting as

liaison among other SoftMed product groups.Developed task

lists, training agendas, and testing materials for

clients.Maintained

detailed, accurate notes throughout installation and client

support.Traveled to client

sites for consulting, training and installations.Stayed abreast of

all installation and support related issues, escalating them as

necessary.Only SoftMed

employee to receive client satisfaction bonus in 1998 (>95% client

satisfaction rating).Promoted to

Corporate Trainer.

OTHER PROFESSIONAL EXPERIENCE

INTERNATIONAL FOOD

INFORMATION COUNCIL - Washington, DC; 1997

Project

Coordinator Lead staff for Food

Safety & Sensitivities projects; providing broad range

support.Managed and

coordinated three staff members for quick response to IFIC

membership.Provided input and

guidance for the launch of the IFIC website.Produced

educational materials for the IFIC membership, government and the

public.SELF-EMPLOYED - Washington, DC; 1996 -

1997

Freelance Writer Provided editing

support and management input for an Army Medical program.Wrote and produced

in-house publications for a local area hospital.INSTITUTE OF

MEDICINE - Washington, DC; 1995 - 1996

Research

Assistant Collected and

synthesized data and coordinated production of an IOM

publication.Supervised one

junior staff member and the activities of a scientific

committee.

EDUCATION

SYRACUSE

UNIVERSITY- Syracuse, NY

M.A. in International

Relations, 1993

Environmental Policy (Soviet

Union) problem measurement & resolution

CORNELL UNIVERSITY

- Ithaca, NY

B.S. in Biology (education),

1991

Andrew Mellon Fellow in Teacher Education Cornell Tradition

Fellow

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