Manager Customer Service

Robert Wieberg,CPCU,SCLA,CFE

Email: *********@********.***

Address: *** **** *** *******

City: Sugar Land

State: TX

Zip: 77479

Country: USA

Phone: 832-***-****

Skill Level: Experienced

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert Wieberg II CPCU, SCLA, CFE, AIC 210 West New Meadows Sugar Land, TX 77479-5100 H 281-***-**** C 832-***-**** ***********@*****.***

OBJECTIVE: To help develop and implement strategies and practices to provide excellent customer service and safeguard company assets.

TARGET JOB: Manager for Casualty/Property, SIU, and/or Litigation claims department.

EXPERIENCE:

10/2004 - Present Farmers Insurance Group, Stafford, TX. Litigation/Liability Claims Supervisor

Supervisor for up to two teams of casualty litigation adjusters handling personal and commercial auto, homeowners, and garage-keepers litigated and non-litigated complex claims. Supervision of direct, attorney rep, litigated and PEV claims. Responsible for direction to claims adjusters, various experts, and defense counsel. In addition to achieving excellent claims and litigation results, my successes include initiatives for non-litigation ADR; renewed participation in Arbitrations Forums, and heightened SIU awareness. Our teams continue to have increasingly better SIU results.

6/2003 - 10/2004 Q-Temps

2/2003 - 6/2003 Horace Mann Insurance Co. Houston, TX, Casualty Manager Responsible for casualty policy for 11 states. Responsible for overseeing litigation involving first and third party claims, including ECL suits.

10/2001 - 2/2003 Nationwide Insurance Co. Houston, TX Casualty Claims Manager Responsibilities include leading a team of seven claims adjusters handling personal auto and homeowner bodily injury liability and first-party injury claims. Responsible for directing defense attorneys in litigation files. Responsibilities included personnel selection, hiring, training, and termination.

11/1999 - 10/2001 Horace Mann Insurance Co. Houston, TX General Claims Adjuster Responsible for resolution of relatively-severe casualty claims, as well as property claims under homeowner and personal auto policies.

6/1998 - 8/1999 State Farm Mutual Insurance Co. Houston, TX Claims Team Manager Responsible for supervision of a team of five claims adjusters and five support personnel in providing prompt and friendly claims service. Responsibilities included overall claims handling, training, and supervision of the drive-in facility.

2/1993 - 6/1998 State Farm Mutual Insurance Co. Houston, TX Claims Specialist Responsible for the investigation, evaluation, negotiation, and settlement of bodily injury and property damage claims.

EDUCATION:

University of Houston, B.B.A. Accounting, GPA 3.68

Professional Chartered Property Casualty Underwriter (CPCU)

Senior Claims Law Associate (SCLA)

* Casualty Claims Law Associate (CCLA)

* Automobile Claims Law Associate (ACLA)

* Fraud Claims Law Associate (FCLA)

Certified Fraud Examiner (CFE)

Professional Associate in Claims (AIC)

Professional I-Car 2000

Associations

International Association of Special Investigations Units (IASIU)

Texas Association of Special Investigation Units (TASIU)

Association of Certified Fraud Examiners (ACFE)

REFERENCES: Available Upon Request

Contact this candidate