Customer Service Sales
Resume:
.
Adam
HolmanExperienced Sales and Customer Service Representative
ADAM S. HOLMAN
Maricopa, AZ 85138-
Phone: 480-***-****
***********@*****.***
Objective
To obtain a challenging position with a goal and people-oriented organization that holds a high standard for quality and world-class service where I can utilize my proven sales, customer service, and leadership skills.
Core Competencies
Liberty Mutual Awards and Recognition:
Received several sales awards for going above and beyond sales goals set by management .
Recognized by Senior Management for outstanding sales performance and team dedication (BRAVO Awards).
Experience
SAFELITE SOLUTIONS/SAFELITE AUTO GLASS
Customer Service Rep/Contact Center Job Coach/Supervisor May 2010-May 2012
Coached, provided feedback, and developed a team of 20-30 representatives in an inbound call center environment which processed auto glass claims for several insurance carriers
Monitored phone calls to ensure quality service are being offered to all of our customers and presenting the results to the associate in a feedback, developmental oriented environment.
Established and monitored individual team members performance against established goals and takes appropriate action when necessary
Responsible for uniformly enforcing policies and procedures among associates, and taking appropriate actions to correct violating conduct.
Updated managers with information pertaining to observations/changes/trends they observe on each of the clients.
Assisted in the answering of phone calls when service levels are in jeopardy
E-TELECARE/STREAM GLOBAL SERVICES
Inbound Sales Rep August 2009-Feburary 2010
Received inbound calls from prospective customers and assisted them in selecting programming packages
for DirecTV.
Successfully advised customers of the best packages for them by asking needs defining questions to meet monthly sales quotas
Proactively worked with QA to ensure world class service and to embody a WOW experience.
Successfully met sales and QA goals.
IPOWER INC
Inbound/Outbound Web Hosting Sales December 2008 " April 2009
Received inbound calls from current and new clients to help them establish an internet presence for their
online business
Walked customers through the set up process for new web hosting accounts using multiple computer systems with supreme accuracy and detail
Successfully identified customer needs using a consultative selling approach to identify cross selling opportunities to meet the goals set by management.
Effectively recognized and recommended marketing opportunities for new and existing clients to
increase traffic to their online business to generate more sales.
Proactively worked with management for coaching and selling techniques to ensure department
standards are met
COUNTRYWIDE FINANCIAL/INSURANCE SERVICES January 2007 " June 2008
Inbound/Outbound P&C Sales
Chandler, AZ
Successfully telemarketed to current and prospective home loan customers for Home Insurance and
cross selling their auto product.
Received inbound calls to assist Countrywide Customers with their insurance needs including quoting and cross selling to achieve goals.
Consistently achieved and exceeded personal goals and the goals set by management.
Team Lead/Supervisor
Monitored Agents for Quality Assurance. Retrieved calls for review.
Conducted coaching and performance appraisal sessions, with manager, to identify opportunities and recognize positive behaviors.
Identified team and individual training needs with manager to develop plans for immediate and long term performance improvements.
Provided management support to front line agents, promoted a supportive environment in which agents are encouraged to solve problems and manage themselves.
Proactively solved problems with manager, and then provided timely resolution to ensure minimal impact to customer and employee satisfaction.
Identified the most appropriate course of action for problem resolution and effectively communicated plans to those impacted.
LIBERTY MUTUAL INSURANCE GROUP March 2000 " January 2007
Senior Inbound/Outbound Insurance Sales Counselor and Team Lead
Phoenix, AZ
Closed targeted number of sales from leads, prospects and policyholders to achieve sales objectives.
Utilized advanced coverage, direct sales and selling technique knowledge for Auto and Home
Insurance products.
Successfully met and exceeded both department and personal goals while maintaining high quality business and service.
Conducted front line underwriting risk evaluation in accordance with established rules and guidelines. Assisted Management with the start-up of an outbound pilot program which included providing vital
feedback on day to day processes.
Followed up on outbound leads generated by the pilot program for Home and Auto lines of insurance using techniques learned through extensive consultative selling training.
Quickly and effectively solved customer and other job related challenges.
Recognized as a leader by supervisor and peers as the "go to" person for vital information and company policy.
Assisted supervisor in training and developing new and tenured teammates to help achieve personal and department goals.
Relied upon by supervisor to analyze daily reports and give feedback to teammates, as well as monitoring daily activities.
Utilized as a side-by-side agent for new hire candidates
Successfully completed extensive sales and customer service training.
TITAN AUTO INSURANCE November 1998 " March 2000
Sales Agent/Assistant
Manager
Tempe, AZ
Generated new automobile lines of insurance and serviced existing policyholders in a retail environment while maintaining outstanding service and quality to achieve office objectives.
Actively involved in recruiting and hiring new agents.
Trained and new and advancing associates on computer systems, and company guidelines, as well as setting goals and creating actions plans to achieve those goals.
Created a positive, safe, and fun environment for all employees by having weekly contests to motivate and help everyone meet office and personal objectives.
Responsible for increasing store traffic by 50% by assisting with an ad that aired on a major radio station.
Analyzed daily profit and loss reports to reinforce office productivity.
EDUCATION
Property and Casualty Insurance License in AZ (through November 2009).
BROOMFIELD HIGH SCHOOL High School Diploma Broomfield, CO
Graduated: 1991
LIBERTY MUTUAL UNIVERSITY
Phoenix, AZ
Studied management and personal development through professional designation courses provided by Liberty Mutual
SKILLS:
Previously licensed in Property & Casualty in the State of Arizona (through November 2009).
Proficient in many PC software programs, including, Microsoft Word, Excel, Outlook, and PowerPoint
Excellent oral, and written communications. Ability to mutli-task, navigate through several systems at once.
Can handle a fast pace environment in a call center or face-to-face.
Advanced sales and customer service training.
Your Email
Email Address Required.
Email Message
Required
Send To
Your Email
Message
These items will be permanently deleted and cannot be recovered. Are you sure?
Contact this candidate