Project Manager Information Technology

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Charlie Kesinger

Charlie Kesinger

******@*********.***

Summary

Accomplished healthcare and technology management professional with 14 years of distinguished performance. Portfolio of achievements includes increasing revenue, driving profit improvements and improving brand awareness. Broad-based background encompasses exceptional work ethic and commitment to organizational objectives. Proactive manager, team builder and tactical planner with ability to hire, train and motivate top performers. Contributed to revenue growth with new product launches aided by a combination of creativity, initiative, and strong leadership with experience leading global teams and managing international projects. Masters of Science (Medical Informatics) Northwestern University and ITIL project Management.

P&L Management/Budget Planning New Product Launch

Policy Planning and Implementation National & International Project Management

Featured appearances on CBS, KUSI, & FOX TV as Technology expert Information Technology/Cloud Management

Professional Experience

Emergisoft, Arlington, TX

Chief Operating Officer 05/16/2009 to 11/30/2011

Director of Information Technology 05/24/2007 to 05/16/2009

Emergisoft was a healthcare based electronic medical records company utilizing cloud computing technology where I managed the daily operations of eight departments and all corporate business, while overseeing the corporate data center operations, and providing international collaboration and guidance. Also previously served as Director of Information Technology.

As Chief Operating Officer

Established a new revenue channel by developing and deploying new product lines in healthcare as well as an additional business specialization. Created, developed, marketed, and deployed “Emergisoft Maritime” a nautical software system linking medical facilities at sea.Directly contributed to lowering the cost structure by 37% and reducing cash burn rate by 73%. Turned around an underperforming organization, redefining procedures, policies, and forward momentum. Redefined organizational and accountability structure. Improved culture, employee relations and utilization thus ensuring that organizational goals are prioritized, resourced, well managed, and accomplished business objectives.Recaptured 78% of building, infrastructure, and utilities by renegotiation of contracts and reorganizing of operating procedures. Improved corporate data center by reducing 120 plus server farm by 80% leveraging new VMware, Cisco, Microsoft, and Oracle technologies added by the cloud to improve stability, security, efficiency, and licensing.

*** All financial percentages came from the 2010 and 2011 financials.

As Director of Information Technology

Successfully Implemented Cloud based solution for national Healthcare system.

Project Lead for International Implementations Cloud based software for international Projects.Defined projects, and allocated Project Managers to ensure proper utilization of staff and insuring ultimate success and acceptance of the products on or below budget.Lead QA and Workflow design for Cloud based applications.Managed the top tier for HL7 and Product Support.Design, managed and supported Microsoft Windows 2003, 2008, Cisco, VMware, Citrix, and Oracle.

MicroSkills, San Diego, CA

Chief Operating Officer/ Executive Director 10/2005 to 10/2006

Director of Information Technology 03/2004 to 10/2005

Project Manager/ Technical Trainer 02/2001 to 07/2002

Microskills was a technical design and software training center where I managed the operations and daily activities of ten departments ensuring adherence to ethical business practices, timely project management and state and federal regulatory laws. Also previously served as Director of Information Technology. Implemented key changes with the management team, which led to a significant improvement in many of the company’s operating efficiencies. I was responsible for P&L and approximately six million dollars in annual budget. Below is a listing of some of the key changes implemented to continue to drive our success.

As Chief Operating Officer/ Executive Director

Total operating expenses were enhanced 23%. Lowered the business attrition thereby improving recognized income by more than 9%.Reduced employee expenses by more than 12% through better utilization of scheduling.Streamlined the IT department through the implementation of new technology, revised policies and procedures, improved documentation practices, and a reduction in staff; all of which contributed to a savings of 38%.Improved employee training on customer service and implemented a responsibility program resulting in a 23% reduction in customer loss.Restructured marketing operations to provide a 45% savings from the previous year while increasing company exposure through more efficiently negotiated contracts.Attained Gold Partnership status with Microsoft (Highest Level of service).

Also served as a subject matter expert on CBS, KUSI, and FOX TV for new technology’s and provided consumer information on laws, viruses, events and general information pertaining to the Technology industry.

*** All financial percentages came from the 2006 audited financials.

As Director of Information Technology my responsibilities included, but were not limited to lead project manager directing, budgeting, and coordinating activities associated with the infrastructure, security, and management of internal business information systems while assisting the Chief Operations Officer and the Chief Executive Officer.

Improve performance and reduce costs with improved management of Cisco, Microsoft, Novell, and VMWare. Ensured that information system project goals were prioritized, resourced, well managed, and when accomplished, met business objectives while managing major IT business initiatives.Implement business information systems that effectively support Finance, Marketing, Sales, Customer Support, Training, and business needs increasing the ROI and lowering leakage.Developed best practices, policies and utilized long-term strategies for managing business critical information systems while leading formal and informal product strategy discussions with Business Unit Managers.

As Project Manager/ Technical Trainer

Microskills was a technical design and software training center where I maintained relations as a company spokesman and aided in staff relations. Developed and delivered technology lectures. Developed testing matrix and certification tracks for corporate clients and advanced students. Managed the direction and delivery of technical information for more the five hundred students. Interviewed, scheduled, motivated, and trained technical staff.Developed the presentation of technical courses, while ensuring students have a positive learning experience. Developed new products and deliverables increasing revenue and supporting customer retention. Substantially reduced employee expenses through improved utilization of scheduling.Increased company revenue’s by successfully leading lean projects.

MoneyLine Lending Services, (Corporate Head Quarters) Irvine CA

Director of Information Technology 06/2003 to 03/2004

Moneyline was a data warehousing and loan origination center where as Director of Information Technology at corporate head quarters my tasks were related to directing, budgeting, and coordinating activities associated with the infrastructure, security, and management of internal business information systems as we provided data for the approximately thirty bank chains servicing their mortgage and financing units as well as supplying data for auditors and national regulatory investigators. Reported directly to the Chief Operations Officer and the Chief Executive Officer Reduced the overall expenditure for technology by developing, testing and deploying a Microsoft Windows migration from Novell and a mixed mode domain environment. Streamlined updates, maintenance and testing of preparatory SQL front ends accompanied by Dynamics, Goldmine, Point, MRI, DataTrac and a proprietary software solution designed and deployed in house.

Improved the production of functional and integrated test scripts and workflow.

New Horizons (Corporate Head Quarters), Anaheim, CA

Project Lead/ Technical Trainer for .NET and Oracle 10/2002 to 6/2003

Training Manager/ Technical Trainer 03/2000 to 3/2001

New Horizons is a technical design and software training center where I maintained employment at two locations for New Horizons providing guidance and technical training for both corporate and public education lectures. Developed, tested and deployed a commercial online training environment. Developed and deployed .Net and Oracle certification courses for a new product release increasing revenue and creating new offerings to our clients. Increasing the ROI for hardware and space by implementing VMware in a production environment.Developed and deployed online training.

As Training Manager/ Technical Trainer

New Horizons is a technical design and software training center where I maintained employment at two locations for New Horizons providing guidance and technical training for both corporate and public education lectures. Developed and presented technical courses, while ensuring students have a positive learning experience. Management duties pertained but were not limited to scheduling, hiring, training, and quality control of the training environment.Mentored and trained new staff reducing churn amongst lower level employees improving employee expenses.

Education

Masters of Science - Medical Informatics, Northwestern University – Chicago, IL 6/2012

Bachelors of Science - Business Management, Phoenix University – San Diego, CA 6/2006

Associates in Arts -Colorado Mountain College – Steamboat Springs, CO 5/1997

Certification Training, New Horizons – San Diego, CA 1999, 2000, 2003, 2004

Certification Training, MicroSkills – San Diego, CA 2000, 2001, 2004, 2005, 2006

Information Technology and Project Management Certifications

ITIL, MCSE, MCT, MCSA, MCP, MCDBA, CompTIA A+ N+, CIW, CNE, CNI, CAN, NCT, CTT+Awards, Volunteering, Continuing Ed. & Associations

Mayors award of appreciation – From Mayor John Mieke, Skagway Alaska.Safety Committee member: Monitored Holland American Cruise lines best practices for SE Alaska. (GrayLine - Alaska)Volunteer: Skagway Fire Department, and Emergency Medical Services.Volunteer: State of Alaska Search and Rescue team.Teacher of the year: New Horizons Computer Learning CenterInstructor of the month: (multiple times)New Horizons Computer CenterFocus group leader for employee relations: Microskills San Diego, CA Compliance Committee member: MoneyLine Lending services, compliance auditing for twenty eight banks and lending institutions.Chair Advisory Board for MicroSkills.Freemason Texas Lodges #428, 582York Rite Texas Chapter #376 Council Texas Grand CommanderyKnights Templar Lodge#314

Business Certifications

California Department of Consumer Affairs – Executive Director License

California Bureau for Private Postsecondary and Vocational Education – Teaching License

CAPPS – Essential Employment Practices

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