Manager Technician
Resume:
Terence Cobb
Wylie, TX **098
***-****@*****.***
CERTIFICATION STATUS:
MCSE
MICROSOFT CERTIFIED SYSTEMS ENGINEERMCP
MICROSOFT CERTIFIED PROFESSIONAL
CNA CERTIFIED NOVELL
ADMINISTRATOR
A+ CERTIFIED TECHNICIAN
OBJECTIVE:
Seeking
a career opportunity in the information technology field involving network
design, maintenance, or support of a Microsoft Windows NT environment
(including Active Directory), or Novell network and obtaining a position that
would provide challenge and potential growth.
Team player who is organized, motivated and a self-starter. Strong communication and written skills.
MICROSOFT EXAMS
COMPLETED:
Operating
Systems
068 Microsoft
Windows NT Server 4.0 Enterprise
067 Microsoft
Windows NT Server 4.0
073 Microsoft
Windows NT Workstation 4.0
Groupware
081 Microsoft
Exchange Server 5.5
Applications/Protocols/etc:
059
Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
058 Networking
Essentials
CompTIA EXAMS
COMPLETED:
A+ Certification
NOVELL
EXAMS COMPLETED
050-613 Intranetware: Netware 4.11 Administration
WORK EXPERIENCE:
06/02-11/10
City of Plano Employed as a Police &
Fire dispatcher as well as IT/IS support technician aiding in all sorts of
hardware and software issues.
Information ServicesDesktop Support Specialist supporting 2000+
employees, as well as the support and maintenance of PC s and servers.
Supported
more than 2000 Windows XP/98/Vista/Windows 7 clients.
Installed
and supported all hardware & software issues with all city computers not working
properly.
Maintained
and managed Windows 2003 servers using Active Directory.
Installed
and maintained all systems for the city including the Police Department, Fire
Department, city Employees, the city Mayor, city Manager and deputies.
Troubleshot
Active Directory replication problems.
Implementation
and administration of DNS, DHCP and WINS.
Distribute
packages via Altiris server across all the desktops and servers.
Remote
administration of servers for any problem across the city of Plano related to
Microsoft Windows operating system in a Citywide atmosphere not limited to
City Hall.
Installed
images via Altiris server to PCs to install Windows XP and Windows 7 OS s.
Public Safety
Communications Police & Fire dispatcher and call taker servicing the citizens of
Plano.
Highly skilled
and productive Calltaker/Fire Dispatcher for a city that encompasses 250 square
miles and 358,000 people.
Employed as liaison for citizens of Plano as well as contacting other
agencies for police and fire personnel.
Familiar with
MPDS and ProQA.
Answer 911
emergency calls and enter those calls for service via a Computer-Aided Dispatch
System
Able to give
pre-arrival instructions for medical calls.
Answer
non-emergency lines to help/direct other calls and enter calls for service.
Dispatch Fire
calls for service, inclusive of mutual aid agreements with other cities.
Monitor NEXRAD
weather system, and initiate emergency sirens for disasters and tests.
Aided with
troubleshooting of CAD system and other general computer issues including
Microsoft Outlook.
03/01-09/01
Argus
Connection Acted as contractor for
Tropicana Business Applications and Infrastructure Group
Frito-Lay
Inc. Internal support technician
for Tropicana Employees
Added and configured
domain accounts in User Manager.
Granted
permissions needed to access network resources
Aided customers
using internal Tropicana Business Applications
Configured
network protocols including TCP/IP and IPX/SPX clients
Troubleshot
errors with AS400 mainframe
Aided in navigation of Outlook Web Access.
Troubleshot
issues involving the Palm OS software.
Resolved NT printer spooler errors through the use of Server Manager.
Maintained
network connectivity for both LAN and Dial-up connections.
Wrote articles
for the Tropicana knowledge base
Perfect
Attendance
04/00-03/01
Compcontech Acted as contractor for Microsoft Business
Applications 24 X 7 Team.
Microsoft Inc. Microsoft Outlook Support Professional through
Compcontech.
Resolved issues
involving hardware, software, and networking configuration.
Maintained
network connectivity in an Exchange server environment.
Restored systems
to an operational status after receiving program error messages.
Maintained
network connectivity for both LAN and Dial-up connections for retrieval of
mail.
Configured
network protocols including TCP/IP and IPX/SPX clients.
Supported configuration and installation of Outlook Web Access (OWA).
Remedied any issues customers were having in Microsoft
NetMeeting.
Established
connectivity to LAN for Macintosh clients.
Configured Macintosh clients Entourage and Outlook Express for retrieval of
mail.
Hosted training
presentations for Microsoft staff.
Supported
questions offered in newsgroups, as well as web response.
Aided in merging
of data between Outlook and programs included in Microsoft Office suite.
Received
Employee of the Month for January 2001.
01/00 04/00RCM
Technologies Acted as an IT Consultant for RCM
Technologies and its clients.
Compucom Inc. Network
Software/Hardware Analyst through RCM Technologies.
Acted as a resource for other analysts referencing knowledge
acquired from MCSE certification.
Maintained
network connectivity for both LAN and Dial-up connections for 100,000 users.
Configured
network protocols including TCP/IP clients.
Increased worker productivity through optimization of Windows 95/98/NT
operating systems.
Acted as junior administrator for Microsoft Exchange mail
servers and mail clients Microsoft Outlook and Netscape mail.
Supported
clients in all applications in the Microsoft Office Suites 97 and 2000.
05/98-08/98
Adecco Employment Agency Acted as contractor for Southwestern Bell Internet
Services.
Southwestern Bell Internet
Services Software Support Specialist
Supported end
user dial-up networking connections for Windows 95/98 environments.
Supported and
optimized TCP/IP protocol connections for all Southwestern Bell Internet
clients.
Configured Netscape mail for end users.
EDUCATION:
08/99-01/00
Southern Methodist
University, Plano, TX Networking
Technologies Program
Relevant Courses: A+ Certification, NT Server 4.0, NT Workstation
4.0, Windows 95, Windows for Workgroups 3.11, MS-DOS 6.22, Exchange Server,
TCP/IP, Networking Essentials, Novell 4.11 Administration.
01/98 -
05/99
Collin
County Community College (30 credits)
1995-1997Plano Senior High
School
SKILL SET:
Microsoft Windows 7 - 1.5 yr.
MS-DOS 3.2, 5.0, 6.22 - 15 yr.
Microsoft Windows 3.1 - 8 yr.
Microsoft Windows NT 4.0/3.51 - 6
yr.
Microsoft Windows 95/98/XP - 8 yr.
Microsoft Office - 7 yr.
Novell Groupwise 4.1/5.5 - 5 yr.
Lotus Notes 4.6 - 5 yr.
Microsoft Exchange 5.5 - 5 yr.
Microsoft Outlook - 6 yr.
Microsoft Outlook Express - 7 yr.
Vantive Database - 4 yr.
ACTT Database - 1 yr.
Contact this candidate