Sales Customer Service

Alice Blue

Email: *********@********.***

Address: **** *********** **.

City: Spring

State: TX

Zip: 77388

Country: USA

Phone: 832-***-****

Skill Level: Management

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

A. Blue, Page 2

Alice Blue

640 Pindar Urbana Ohio 43078

937-***-**** **********@*********.*** http://www.linkedin.com/pub/alice-blue/37/327/775

Experienced Sales and Customer Service Professional with a strong background in administration, sales strategy development, and the management of client satisfaction. Executes team-oriented management exercises and builds loyal, dynamic professional groups to lower turnover. Quickly establishes strong yet professional rapport with clientele to create long-lasting business relationships. Leads sales and customer service responsibilities with integrity, ensuring that high standards are maintained.

Core Competencies

Customer Service ~ Administration ~ Sales Strategy Development and Execution ~ Team Building

Client Retention ~ Clear Communication ~ Account Management ~ Time Management

Professional Development ~ Effective Negotiation ~ Employee Training ~ MS Word and Excel

Professional Experience

Business Suites Texas, Spring, Texas

Center Manager 2006 2012

Directed management team in selling executive office suites, spearheaded regular team meetings, encouraged professional development, and championed billing, collections, purchasing, budgeting, and troubleshooting tasks.

Attained highest level of customer satisfaction through attention to detail, ability to pinpoint needs of individual clients, and dedication to providing mutually beneficial solutions.

Successfully built up center in Houston, Texas, and received a transfer to location in Spring, Texas, due to superb performance.

Liaised with building management to ensure all client concerns were handled promptly and accurately.

Drafted guidelines for the development of local member networks for the South Texas Local Member Network of the Global Workspace Association; organized meetings for the organization, booking venues, speakers, and sponsors while maintaining constant communication with Global Workspace Association CEO.

Abco Salon Services, Houston, Texas

Senior Sales Manager 2004 2006

Oversaw sales representatives and associated tasks; hired and trained sales consultants while providing ongoing education and support to team members. Led weekly and monthly meetings and reported directly to the company CEO.

Increased sales in every territory handled; ran multiple territories simultaneously.

Reduced employee turnover through the development of highly trained and loyal team members.

Motivated sales representatives through incentives and effective management activities; set sales goals and recognized representatives who reached targeted sales figures.

Provided one-on-one training for struggling team members to strengthen territory performance and offer targeted professional development opportunities to individual representatives.

East Lancashire Newspapers, Burnley, United Kingdom

Executive Sales Administrator 2003 2004

Championed sales of display advertisements to community members; assisted in the preparation and formatting of the promotional materials.

Exceeded all sales goals; recognized for superior performance with numerous awards.

Secured new accounts through the execution of targeted sales tactics and maintained established accounts to improve client retention.

Additional Experience

Abco Salon Services, Houston, Texas

Territorial Sales Manager 2000 2003

Matrix Essentials, Houston, Texas

Contracted Educational Consultant 1999 2000

Armstrong McCall, North Houston, Texas

Distributor Sales Consultant 1990 1999

Owner and Operator 1988 1990

Education

Certificate of Cosmetology

San Jacinto College, Houston, Texas

Dean's Honor Roll

Bachelor of Arts in Social Science

Burnley College, Burnley, United Kingdom

Approved Real Estate Salesman Course

Ball State University, Muncie, Indiana

Completed continuing education classes in sales leadership, motivational classes, presentation skills, professional etiquette, and conduct training.

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