Human Resources Management

Edith Tiencken

Email: *********@********.***

Address: *** *** ****** *

City: Dundee

State: FL

Zip: 33838

Country: USA

Phone: 863-***-****

Skill Level: Director

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Edith Tiencken, GPHR - Page

edith tiencken, GPHR

*************@*********.***

510 8th Street S.

Phone: 863-***-****

Dundee, FL 33838

Cell: 407-***-****

Summary:

Dynamic and passionate Human Resources and Organizational Development senior manager with over 25years of experience in complex multi-site and multi-cultural organizations. PhD Candidate in Organizational Psychology and fully bilingual in English and Spanish. Offer significant breadth of other business experience through assignments in Latin America, implementation and execution of Talent Management and Cultural Change initiatives in mergers, acquisitions, relocation and integration of sites operations.

Specific Expertise:

Human Resources Management / Communication

Effective Change Management

Talent Management Framework

Performance Management Process

Organizational Behavior Cultural Change

Group Dynamics Work Teams Development

Assessments Center Applications

Process Consultation Optimization

Organizational Development, Leadership

Conflict Resolution Negotiation

Human Resources Information Systems

Cost Reduction Increase Productivity

HR EHS Compliance

Quality Programs Systems

PROFESSIONAL EXPERIENCE:

Staff Builders International, Inc. (contractor of Profiles International, Inc.) 2009 to Present

Talent Management Solutions Human Resources and Organizational Development Consulting

LATIN AMERICA CONSULTING STRATEGIST

Focus on Talent Management, Organizational and Leadership Development, Leading Effective Change, Performance Management, and Assessments. Has successfully led and exceeded client expectations in:

Strategic initiatives to achieve higher performance and healthy organizational culture.

Employee selection and placement process including the utilization of assessments, competency selection and behavioral interview system.

Achieving Best Practices and compliance with Employment laws and Regulatory Agencies.

Development and facilitation of leadership development and staff training curriculum.

Serving as speaker in professional conferences and meetings.

Establishing Assessments Centers for Talent Management.

Process optimization and change management strategies.

Developing and implementing customized Performance Management Process

EXECUTIVE COACH specialized in Leadership Development and Change Management

SENIOR CONSULTANT for the creation, development and implementation of Leadership Development Programs

Peace River Center 2005 to 2009

Mental Health Care Facility, 17 locations and multiple services and programs in mental healthcare

HR OD EXECUTIVE DIRECTOR

Implemented the strategic initiative that led the PRC's cultural transformation towards a High Performing Organization. Provided strong leadership (500+ people) and developed specific organizational competencies to meet diverse services, regulatory and stakeholder requirements. Reported to the CEO.

Implemented best practices talent management model to align with overall business strategy.

Lead the implementation of the first Competency-Based Talent Acquisition Process.

Personally led establishment a new performance management strategy. Formed and trained a group of professionals to serve as Performance Management Process (PMP) coaches and trained all levels of leadership to successfully implement all the stages of the PMP project.

Select and led the implementation project of the Human Resources Information System that enable easy access of employee data and services access.

Successfully established a Talent Management and Succession Plan process.

Brought organization to full compliance in all aspects of Human Resource management.

Major contributions to cost reduction programs yet enhancing employee benefits and ensuring equity in compensation including the increase in employee participation in Pension Plan.

Metris Corporation (acquired by HSBC) 2000 to 2005

Financial Institution, Credit Card Services Call Centers

SENIOR HUMAN RESOURCES MANAGER

Strategically directed the Human Resources function for a financial institution, providing dynamic leadership in all areas of Human Resources at the Orlando and Jacksonville locations and the Customer Service area in Baltimore.

Facilitated the talent management initiatives for the business cultural integration during and after the acquisition of the Banco Popular credit card business, resulting in a seamless cultural transition.

In partnership with the HR leadership in headquarters, implemented a competency-based talent management system that covered hiring, employee development, career planning, performance management and succession planning.

Delivered New Hire training and assimilation processes to ensure their success in the organization.

Key player in the successful implementation of SAP (human resources information system)

Maintained a healthy and productive working environment for management and staff, utilizing strong conflict resolution skills to provide solutions to complex employee relations and organizational development issues.

Evaluated organizational performance, identify areas for improvement and implement targeted solutions on the human side of business that increased productivity and service levels.

Developed and delivered comprehensive training programs and competencies workshops, improving staff performance.

Played a key role in downsizing the Customer Service and Collections departments in Jacksonville and the Collections Department in Tulsa, improving bottom line profitability.

Earlier Professional Experience:

HUMAN RESOURCES SPECIALIST, Walgreens Healthcare Plus, Orlando, FL, 1999 to 2000 (transition to US)

SENIOR CONSULTANT, BUSINESS PARTNER, Management Leadership Education Center, Ponce, PR, 1996 to 1999

QUALITY PROGRAM MANAGER, HUMAN RESOURCES MANAGER, HUMAN RESOURCES EHS MANAGER, General Electric Company, GE Lighting Division, (multiple site responsibilities, Overseas, Promoted three times, Quality Award Winner), 1993 to 1996

HUMAN RESOURCES BUSINESS CONSULTANT, PRESIDENT, Staff Builders of Puerto Rico, Ponce, PR, 1985 to 1993

Education:

PhD candidate in Organizational Psychology, Walden University, MD, Expected Graduation 2013

B.S. Psychology, University of Central Florida, Orlando, FL, 2005

Business Administration, Accounting, Pontifical Catholic University of Puerto Rico, Ponce, PR, 1981

Numerous additional training programs provided in attached Training Addendum

AFFILIATIONS:

Society Human Resources Management (SHRM), Active Member since 2000 to Present

American Psychological Association (APA), Active Member since 2006 to Present

Society for Industrial and Organizational Psychology, Inc. (SIOP), Active Member since 2006 to Present

Center for Creative Leadership, Premium Member since 2009

International Society for Performance Improvement (ISPI), Member since 2008 to Present

International Association for Cross Cultural Psychology (IACCP), Member since 2007 to Present

UCF Alumni, Member 2003 to Present

Golden Key International Honor Society, Member since 2004 to Present

National Association Professional Women (NAPW), Elite Member since 2009

CERTIFICATIONS:

Global Professional in Human Resources (GPHR), SHRM

Certified Coach- Executive (CCE)

Certified Targeted Selection Administrator, DDI

Manufacturing Operations Management, a 7 month Leadership Program from GE Crotonville

Process Consultation, Six Sigma Program, GE Crotonville

Project Management, KT

HONORS AND AWARDS:

Hammer Award, Exceptional contribution to Workforce Development and Improving the Quality of Life in Polk County, Polk County Workforce Development Board, Inc., 2010

CEO Special Bonus for Contributions to the Business Strategy, Peace River Center, 2006

CEO Appreciation Award for Contribution to Business Success, Metris Companies, 2003

Award for Outstanding Contribution to Overall Business, General Electric, 1995

Manager of the Year Award, Service Sector, PR Manufacturers Association, 1988

Excellence Performance Award Eight consecutive years as Ponce Region Sub-Director - PR Manufacturers Association, 1993

COMMUNITY PARTICIPATION:

Past Chairperson of the Resources Committee and of the Youth Committee, and Member of the Executive Team, Polk Works, 2006 to Present

Board Member, Junior Achievement (Polk County), September, 2009 to Present

Former Board Member, Early Learning Coalition, January, 2010 to 2011

Contact this candidate