Manager Management
Resume:
Karen Hildmann
Email: abqnze@r.postjobfree.com
Address: **** ****** ****** **
City: Streamwood
State: IL
Zip: 60107
Country: USA
Phone: 630-***-****
Skill Level: Management
Salary Range: $56,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
SUMMARY OF QUALIFICATIONS & SKILLS: 20+ YEARS OF EXPERIENCE
COLLECTIONS MANAGER ACCOUNTING DEBT COLLECTOR
EMPLOYEE TRAINING ACCOUNTS PAYABLE & RECEIVABLE ACCOUNT MANAGEMENT
PROJECT MANAGEMENT OPERATIONS MANAGEMENT POLICIES & PROCEDURE
PROFESSIONAL EXPERIENCE
ACC INTERNATIONAL SCHAUMBURG, ILLINOIS
COO / GENERAL MANAGER / COLLECTION MANAGER 1990 - 12/2012
Manage daily operations and oversee the collections department
Train employees on the daily responsibilities of their job
Hold weekly status meetings which highlight FDCPA issues, current operations and active industry trends
Analyze client accounts to determine discrepancies, resolve issues and measure collectable capabilities
Educate clients on proper collection techniques which improve their in-house collections
Review potential acquisitions, determine if the profit margins can warrant the proposed purchase price
Communicate with attorneys, resolve problems prior to suit to maximize returns
ACCOMPLISHMENTS
Collection staff met and exceeded goals by 99%, used continued coaching, rewards and positive mental attitudes
Established an interview, training and coaching process, resulted in a low employee turnover rate of 11.8 years
Developed balancing procedures which ensured proper payment posting and stopped employee theft
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