Customer Service Sales

Resume ****

Joe Clement**** Gainey Court Westerville, Ohio 43082 (Columbus Metro) 614- 579- 9929 abqnut@r.postjobfree.com Sales Sales Management Marketing Providing valuable blend of business development and operations/project management experience. Core Competencies Strengths Skills Salesforce.com CRM Consultative Selling Margin Improvement Relationship Management Market Analysis/Research Customer Service Project Management Sales/Marketing Concepts Vendor Negotiations Sales Presentations Creative/Strategic Selling Client Needs Analysis Process Improvement Client Management/Retention Operations Management Professional Experience EducationPitney Bowes Mail Presort Services Columbus, Ohio Bowling Green StateExclusive Sales Representative for the Ohio Valley reporting to the UniversityGeneral Managers of facilities located in Columbus, Cincinnati, and Bowling Green, Ohio Indianapolis. Territory includes; Indiana, Central Ohio, Dayton, Bachelor of Science Degrees in Cincinnati, Northern Kentucky, Louisville Business Administration, Senior Sales Representative Marketing and Economics Function autonomously in this key position within the organization. Drawing upon over 15 years experience in sales and sales Performance Quotes management applying high energy, exemplarily communication skills (linkedin.com/in/joeclement) and time management techniques to the development of business within the territory. Responsible for prospecting, qualifying clients, Working with Joe, I knew our creating proposals, sales presentations and collaboration leading to projects were in good hands. the development of junior sales professionals. Very professional and detail oriented. I would recommend The RAE Associates Westerville, Ohio 2009 to 2012 Joe and am looking forward to Graphics solutions consultant specializing the creation/production of working with him again. marketing collateral & direct mail advertising; research, list management, Kevin Buckland,printing and post- promotional analysis, Website design and management. Buckland Gillespie Design Sales Representative / Consultant Joe is a professional and detail Coordinate and perform administrative, sales/marketing and project oriented graphic consultant. He management functions of business operations. cares about every project and Focus on business development and financial management; client has many years of experience prospecting, service and retention; project bidding and negotiations; which is comforting, especially client web/print design; pre- production detail management; vendor in the printing industry, when selection and management; overall production oversight and issue things change all the time. His resolution. customer service is superb and Grew business through delivery of personal, consultative service he is a terrific problem solver. supported by assurance of quality outcomes; facilitated Highly recommended. motivation, productivity and growth through use of freelance, graphic designers and cutting- edge graphic communications. Malka B., Account Executive, The Printing Network Contained overall operating expenses by learning and refining use of business management functions including budgeting, accounting, purchase orders, invoicing and associated software Joe C knows more about the (QuickBooks). art of printing than anyone in Secured lowest project pricing and best services through Columbus." development of vendor relationships (directly with owners of Tom S. Entrepreneur printing companies). Joe Clement R sum Page 2 Century Graphics Columbus, Ohio January 1991 to May 2009 High- quality print production company; Managed 10 sales personnel. Sales Manager / Commissioned Sales Orchestrated business development and consultative sales functions with responsibility for print project estimation, order entry, production management and customer service, supporting accounts throughout Central Ohio; maintained activity and ensured performance of designers, advertising agencies, print brokers, and large accounts. Throughout tenure, increased annual commissioned sales from $350,000 to $1.2 million; generated business with notable accounts including AEP, White Castle, Value City Department Stores, and agencies throughout The State of Ohio. o Notable projects included a $239,000 project secured through personal reputation for quality, integrity and service. Performed as company s top sales representative for 5 consecutive years (2004 - 2009). Consistently overcame challenges associated with marketplace competition, internal production time, and motivation of production staff supporting client projects. Functioned effectively in role as client advocate while also protecting company profit margins through close project oversight. Spearheaded planning, budgeting and training of staff for automation of entire sales functions; $50,000 project ultimately doubled sales revenue 4 consecutive years. o Procured, installed and maintained hardware, software and LAN network for 25 users in sales, customer service/estimation and shipping departments. o Determined solutions, installed software and maintained systems enabling email/Internet. o Developed and revised Excel spreadsheet for estimation, order entry, job costing and shipping department documentation; standardized pricing structure for production projects enabling calculation of project costs and quick management decisions on company pricing policies. Saved $65,000 in 1st year external costs through creation of electronic prepress department; included hire of department manager and 2 department technicians. Led estimating and customer service departments (for 4 years) and trained/managed 4 customer service representatives. Resolved production issue negatively impacting sales volume and sales staff motivation through recommendation promoting extremely capable production employee to production scheduler. Early Career History Middleton Printing Columbus, Ohio Business Administration Generalist (1987 1990) 6009 Gainey Court Westerville, Ohio 43082 614- 579- 9929 abqnut@r.postjobfree.com