Manager Information Technology

Confidential User

Email: *********@********.***

Address: Address Withheld

City: Shawano

State: WI

Zip: 54166

Country: USA

Phone: 920-***-****

Skill Level: Experienced

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Janna M Glenn

N6325 Lake Drive

Shawano, WI 54166

Phone: 920-***-****

E-Mail: *****.*****@****.***

Executive Summary

High-energy Manager with strong problem-solving skills and committed to the highest levels of ethical, professional and personal excellence. successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications

Cross-functional team management

Staff training

Strong organizational skills

Energetic work attitude

Troubleshooting proficiency

Vast technical knowledge

Windows XP/Vista

Supervision and training

Calm under pressure

Complex problem solving

Proficient multi-tasker

Comfortable with change

Vendor/Client relations

Various operating systems

Professional Experience

August 2010 to Current

Northstar Casino Bowler, WI

IT Manager

Manage IT staff, complete employee evaluations, time and attendance for payroll, and employee disciplinary. Consult with department managers to develop system solutions consistent with organizational objectives. Monitors, and manages IT department budget, Computer system acquisition, including research, negotiation, proposal, purchase order, tracking, content verification and inventory. Perform system backups, maintain data files and monitor system configurations to ensure data integrity. Provide end-user support. Upgrade, troubleshoot, and maintain hardware and software. Document support issues with problem resolution. Provide on-call support for the casino

October 2008 to August 2010

Stockbridge-Munsee Tribe Bowler, WI

Network Telecommunications Specialist

Perform system backups, maintain data files and monitor system configurations to ensure data integrity. Provide end-user support. Upgrade, troubleshoot, and maintain hardware and software. Document support issues with problem resolution. Manage all networking related hardware, including routers, switches, wireless access points, firewalls and content filters. Maintain office Phones and cell phones. Administer Active Directory 2003, and MS Exchange 2003.

September 2000 to October 2008

Menominee Casino-Bingo-Hotel Keshena, WI

Network Security Technician

Supervise IT staff, complete time and attendance for payroll. Consult with department managers to develop system solutions consistent with organizational objectives. Computer system acquisition, including research, proposal, purchase order, tracking, content verification and inventory. Perform system backups, maintain data files and monitor system configurations to ensure data integrity. Provide end-user support. Upgrade, troubleshoot, and maintain hardware and software. Document support issues with problem resolution. Provide on-call support for the casino. Run network lines. Created and maintained casino website. Create and update all security and IT policies and procedures.

Education

July 2003 American InterContinental University Online,

B.A Information Technology

August 2006 American InterContinental University Hoffman Estates, IL

M.A Information Technology Internet Security,

Prairie Stone Parkway, Suite 400

Hoffman Estates, IL 60192

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