Customer Service Technical Support

Oluwatoyin Fawole

Email: *********@********.***

Address: **** ** **** ***, *** 4D

City: Baltimore

State: MD

Zip: 21218

Country: USA

Phone: 301-***-****

Skill Level: Entry

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

OLUWATOYIN GBADEBO FAWOLE

2440 St. Paul Street, Apt. 4D Baltimore, MD 21218 301-***-**** ***********@*****.***

DYNAMIC IT & TELECOMMS PROFESSIONAL

Five-Plus Years of Successfully Providing Top-Notch IT Support & Client Services

PROFESSIONAL PROFILE

Extensive experience in Systems Administration, Network/Desktop Support, User/Client support services, with

demonstrated ability to resolve complex issues and deliver excellent customer service.

Delivering prompt technical knowledge, computer networks, PC, and platform operating systems.

Extensive application support experience with Windows server 2000/2003/2008, systems software, protocols,

standards and local area network administration.

TECHNICAL SKILLS

Operating Systems: Windows 2000, 2003, 2008 server, XP, Vista, Windows 7 and MAC OS X, UNIX & Linux(Basic

Knowledge)

Network Technology: Cisco, VMware, TCP/IP, FTP, TELNET, PING, Switching/Bridging, Firewalls

Microsoft Office project, Microsoft Visio

WORK EXPERIENCE

COMCAST CORPORATION Largo, MD

Technical Support 06/2008 Present

Provides technical support and administrative assistance in resolving cable, internet and phone service issues.

Troubleshoots platform operating systems including Mac OS, Windows OS, Linux, Ubuntu, etc.

Provides training and mentoring to interns and new hires with working knowledge of newly deployed software.

Builds a professional rapport with customer by listening, while acting appropriately in all situations.

Promotes Comcast brand, based on customer knowledge and detecting signal interruptions with the Watchtower tool.

COMPUTER TECH SERVICES Beltsville, MD

IT Support Specialist 01/2008 04/2008

Performed hardware installations and testing newly installed components as well as generating reports.

Troubleshot user problems relating to Operating System (Win 2003, Xp), Network Connectivity, TCP/IP configuration,

upgrades, LAN, MS Office products and Internet connectivity.

Configured operating systems, utilities and hardware systems and produced backup software for distribution.

Performed diagnostic testing on PC equipment, ensured printers were up and running at all times.

NIGERITE NIGERIA LIMITED

Help Desk and Network Support Team 03/2003 04/2004

Maintained servers and troubleshoots Active directory services and group policies; Microsoft exchange email clients.

Troubleshot user problems relating to Operating System (Win 2000, XP), Network Connectivity, TCP/IP configuration,

upgrades, LAN, MS Office products and Internet connectivity.

Created user accounts, managed group policies, and file permissions and configuring security templates as per need.

EDUCATION & CERTIFICATIONS

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, 2011 Cisco Certified Network Associate (2007- 2010)

Master of Science Information Technology & COMPTIA SECURITY PLUS CERTIFICATION, 2010

Telecommunications Management YABA COLLEGE OF TECHNOLOGY, 2007

BSc. Electrical and Electronics Engineering

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