Sales Customer Service
Resume:
Tiffany Schei
Email: ***************@*************.***
Address: Modesto
City: Modesto
State: CA
Zip: 95355
Country: US
Phone: 918-***-****
Skill Level: Any
Salary Range: 50000
Primary Skills/Experience:
* Sales
Educational Background:
Modesto Junior College
2002-01-01 to 2004-01-01
General Studies
Job History / Details:
TIFFANY SCHEI
1400 Laurie Lane, Modesto, CA 95355 918-***-**** *************@*****.***
Operations Management ~ Sales Team Training ~ Financial Management
PROFESSIONAL PROFILE
Highly qualified and experienced Banking professional and Business Manager with specific expertise implementing management strategies to support the broad financial needs of a diverse portfolio of customers.
Expertise includes bank operations management, and oversight of transaction processing, financial reconciliation, and expense management.
Exceptional Customer Service, leadership, and staff supervisory skills.
Analytical problem solver and respected team leader, known for using effective interpersonal communication and active listening skills to address issues, provide ongoing training, and promote positive team dynamics
PROFESSIONAL EXPERIENCE
BEST BUY CO., INC. 2005-2012
DCI/Operations Supervisor, The Geek Squad, Manteca, CA, (2011-2012)
Maintained responsibility for ongoing implementation of segment strategies to support a portfolio of customers, analyzed business results using scorecards, P&L, and customer segment data to manage processes, address deficiencies, optimize opportunities, and enhance departmental profitability and performance.
Managed store operating and administrative functions including transaction processing, financial reconciliation, and expense management, maintained understanding of store goals, objectives, policies, and procedures to support a cooperative work environment.
Oriented, trained, motivated, and managed sales teams; provided individualized and group sales coaching, delivered sales strategy and customer services training, introduced new sales strategies, promoted team work to enhance positive team dynamics.
Managed comprehensive Greek Squad activities to ensure productive financial and operational outcomes for the precinct.
Magnolia/Home Theater Supervisor, Modesto, CA, (2010-2011)
Managed up to 25 employees; oriented and managed sales teams; provided individualized and group sales coaching, sales strategy and customer services training, introduced new sales strategies, promoted team work to enhance positive team dynamics.
Provided HR management support; assisted hiring, termination, and pay scale decision making, addressed sales team issues, implemented corrective actions as needed, facilitated staff meetings, ensured adequate staffing and recruiting processes, coordinated scheduling.
Store Supervisor/Home Essentials Supervisor, Riverbank, CA, (2008-2010)
Managed up to 50 employees; oriented, trained, motivated, and managed sales teams; provided sales coaching, delivered sales strategy and customer services training, introduced new sales strategies, promoted team work to enhance positive team dynamics.
Provided HR management support; assisted hiring, termination, and pay scale decision making, addressed sales team issues, implemented corrective actions as needed, facilitated staff meetings, ensured adequate staffing and recruiting processes, coordinated scheduling.
Monitored product sales, reviewed sales margins and set sales goals accordingly, reviewed and maintained warranty protocol, managed service sales, and advertising efforts, developed action plans to improve sales performance, generated management reports.
Opened and closed store, maintained inventories.
TIFFANY SCHEI Resume Page 2 of 2
PROFESSIONAL EXPERIENCE, (continued)
Personal Shopping Assistant Supervisor, Tulsa, OK, (2005-2008)
Managed and trained up to 30 employees.
Oriented, trained, motivated, and managed sales teams; provided individualized and group sales coaching, delivered sales strategy and customer services training, introduced new sales strategies, promoted team work to enhance positive work environment.
Maintained customer service operations; addressed and resolved customer issues, authorized and processed returns, evaluated customer reviews and employee performance to maintain excellent customer services and meet company quality assurance standards.
Operations Supervisor, (2005) Tulsa, OK
Monitored product sales, reviewed sales margins and set sales goals accordingly, reviewed and maintain warranty protocol, managed service sales, and advertising efforts, developed action plans to improve sales performance, generated management reports.
Provided HR management support; assisted hiring, termination, and pay scale decision making, addressed sales team issues, implemented corrective actions as needed, facilitated staff meetings, ensured adequate staffing and recruiting processes, coordinated scheduling.
Bank of America, Modesto, CA 2003-2005
Personal Banker
Met with a broad range of banking customers to open and manage varied accounts such as IRAs, and CD savings, processed mortgage loans, received corporate accolades for securing the greatest number of new accounts.
Collaborated with banking professionals to deliver exemplary customer services, provided tellers with motivational training to successfully promote corporate goals, developed strong client relationships to successfully foster return business.
EDUCATION
General Studies
Modesto Junior College, Modesto, CA
Grace M. Davis, Modesto, CA
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