Manager Customer Service

Tere DeJesus Villarreal

Job Experience

Denholtz Associates

Two University Plaza, Hackensack, NJ, US

August 2003 to April 2009

Property Administrator

Management of 3 commercial - 525,000 sq ft, 1 industrial - 125,000 sq ft and 1 residential - 240 rent control apartment buildings in New Jersey and Pennsylvania

Assist to a regional manager the supervision of 30 properties in the State of New Jersey

Build to suit tenant office space, building analysis, building improvement

Coordination of lease contracts, floor plans, blue prints, work orders and move ins/move outs with maintenance department

Accounts Payable Supervise, approve and entry weekly data (in Yardi) of invoices for payment, payroll hire, train, motivate & supervise on-site staff keep record of employees and report bi-weekly to human resources, rent payment processing, variance reports, abstract commercial lease analysis, rent escalations, CAM

Applications to local and state authorities, NJHMFA and HUD compliance of rent control apartment building, annual inspections, budget draws, rent increment proposals, reports and correspondence with officials

Management of property operations within approved budget

Resident retention through excellence in customer service

New World Apartments, Dallas, TX, US

February 2000 to February 2003

Property Manager

Lease of 280 apartment building keeping an average of 97% occupancy

Lease contract compliance and enforcement; attend hearings for tenant eviction, rent collection, bank deposits, supervise maintenance crew for the completion of tenant service requests, screen tenant credit applications, manage building/apartment maintenance budget and corporate reports.

Education

WCCC

Washington, NJ, US

February 2008 to May 2010

Some College

Recently attended Warren County Community College for computerized accounting fundamentals of accounting, financial statements, quick books 360 hours certificate program and to update to a 2007 computer programs word, excel-formulas, power point and manager certification 32 hours. Yardi literate company computer program.Skills

Word, Excel, PowerPoint; Computerized Accounting Fundamentals of Accounting, Financial Statements, QuickBooks 360 hours Certificate Program and Manager Certification 32 hours; experienced in Yardi Property Management Software. (Advanced)

201-***-**** cell, *********@**********.***

Serge Mendez

Business Reference

201-***-**** cellAdditional Information

15 years proven record of success in management in the commercial and residential real estate industry. Creative problem solver with ability to drive revenue growth, resolve conflict, improve morale and consistently exceed goals. Good with numbers.

Management Solid background in planning and executing tenant/client and corporate satisfaction. Increased from 82% to 97% apartment occupancy in 2002-2003. Hands-on manager with highly developed organizational and supervisorial skills. Multi-task and detail oriented. Preparation and review of property data/reporting CAM, Cap-X Analysis. As custom homes sales manager expanded the sales from $2.2 to $6.2 million in five years for NH Construction, Inc. HUD, NJHMFA.

Financial Develop and manage yearly building budget, saved from 7% to 10% in operation expenses from 2003 to 2008 in an office building for Denholtz Associates. Recruit vendor and sub-contractor lowest bids for capital improvement Cap-X analysis and for the construction or renovation of tenant office space or tenant lease renewals, when lease documents were received from corporate. Accomplished completion of office space construction or renovation in a timely manner, meeting the specified budget or sending a variance report to the property accountant.

Marketing Ability to recognize and capitalize on market trends and assume bottom line responsibility for strategic planning, pricing, market research, forecasting and advertising. In 2008, implemented with success a tenant website for accessibility to our building services including work order requests, done also for Denholtz Associates.

Team Player Decisive team leader, successfully directed 6 maintenance, security and cleaning crews. Daily interaction with tenants, corporate executives and property accountants. Also, built good relationships with local and State authorities and with NJHMFA and HUD officials.

Communication Able to develop productive relationships with colleagues, clients and staff at all levels. Good negotiation skills. 100% Fluent Spanish.

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