Customer Service Manager

La sonia holmes master resume

L A SONIA HOLMES, CMP 1706 E. 40th Street Tacoma, WA98404 Phone: 206-***-**** ******.*******@*****.*** SUMMARY OF QUALIFICATIONS Plan and execute the onsite coordination of education related events, programs and classes; ensure that event service needs (facilities, catering, signage, displays, course materials and audio visual equipment) are met and that activities are conducted in accordance with applicable standards. Negotiate, execute and administer multiple contracts/agreements; serve as principle liaison between contractors, organizers, faculty with regard to all facets of logistical operation support of multiple programs and events Made recommendations related to event location, agenda, venue, content, speakers, facilities, technology, equipment, materials, catering and on-site necessities. Participate in budget planning and administration; coordinate and administer the purchasing of supplies and equipment; review invoices for accuracy, explain variances in profit and loss statements, authorize payments Certified Meeting Professional (CMP) PERFORMANCE REVIEWS & ACCOLADES I can not speak highly enough about La Sonia s organizational skill, attention to detail and her sheer persistence. She is a skilled negotiator and her work has resulted in significant dollar savings. John Mueller, Director of Education La Sonia provided exemplary service as the business supervisor responsible for oversight of event planning to include location identification, contract negotiation, catering, course materials preparation, audio-visual aids, and communication. Gloria Brigham, Education Manager, Franciscan Health System CORE COMPENTENCIES Leadership Skills Initiative Strategic & Creative Thinker Communication Project Management Attention to Detail PROFESSIONAL EXPERIENCEREGIONAL SUPERVISOR EVENT PLANNING/OPERATIONS 2007 - PRESENT FRANCISCAN HEALTH SYSTEM, TACOMA, WA Provide leadership and direction to 10 direct reports that facilitate the logistics for all company activities that include employee events, medical conferences, safety and health fairs, Franciscan Heart Walk and seminars. Conduct onsite site inspections to evaluate hotel and conference space for business needs. Develop and update standards, procedures and/or general communications. Interviewed job candidates, made employment decisions, communicated performance standards and conducted annual and midyear performance appraisals.DIRECTOR OF CATERING 2005 - 2006 DOUBLETREE HOTELS, TUKWILA, WA Facilitated, booked and managed events planned for corporate and social clients. Supervised 15 banquet event staff and 3 Catering Sales Managers Stayed abreast of organizational initiatives, changing needs/priorities and regulatory requirements; identified opportunities to enhance or improve current processes, customer service and effectiveness. La Sonia Holmes Resume Develop and update standards, procedures and/or general communications.CATERING SALES MANAGER 2002 - 2005 EMBASSY SUITES HOTEL-BELLEVUE, WA Planned Corporate and Social Events that included site selection, menu planning and decoration. Approved invoices and bills related to each event and responded to post event surveys and/or comments. EDUCATIONSTRAYERUNIVERSITY, ARLINGTON,VA 2014 BACHELOR OF ARTS/SCIENCE BUSINESS HOSPITALITY AND TOURISM MANAGEMENT Introduction to Hospitality Management, Foundations of Hotel Management, Meeting and Event Management INDUSTRY ASSOCIATIONS MEETING PROFESSIONALS INTERNATIONAL(MPI) Director of Programs La Sonia Holmes Resume