Management Training

SANDRA

SUPAL-MOREA

Smyrna, Georgia *****.

Cell: 813-***-****, E-mail: *******@*******.***

PROFESSIONAL OBJECTIVE

To secure a position that will utilize my professional expertise in Instructional Design and Development, Performance Improvement and Change Management to improve organizational business results and Return On Investment.

EDUCATION

University of West Florida

Master of Education in Instructional Technology (December, 2009) Human Performance Technology, HPT Certificate (July, 2009)

Ringling School of Art and Design, Bachelor of Fine Arts in Graphic Design, May 1996

Central Florida Community College, Associates of Arts, June 1991

OVERVIEW OF CAPABILITIES

Directed and facilitated cross-functional teams while problem solving solutions to root level performance problems Improved organization results by identifying potential technology programs to improve performance; presented detailed design, implementation and communication plans; defining and recommending policy and procedure changes to support long term strategic plans Successfully transformed print training from a reactive catalog training delivery function to a dynamic, business-driven learning system Improved the success of program outcomes by performing needs analysis based on program requirements and detailed planning and monitoring of milestones and allotted resources Developed SCORM conformant instructional content for Learning Management Systems Counseled management on Human Performance Technology perspectives and suggested change management techniques and strategies during each stage of the PM Implementation process Utilize project management methodologies to ensure project teams meet project objectives that ensure client acceptanceDevise and implement technology based projects needed to increased revenue, employee retention and performanceProvided detailed technology plans and council to senior management on technology projects and oversight direction to teams through continuous interaction with project development and implementationEmploy industry standards, tools and data collection methods that yield Quantitative and Qualitative dataIncreased productivity by effectively evaluating business processes, recommending process change when required and devising ongoing quality control metrics and standards Developed and implemented design plans to close performance gaps within client organizations with a positive impact on employee productivity, customer satisfaction and shareholder value

EXPERIENCE

Alion Science & Technology - Arlington, Virginia. 1/2009 ~ Present

Instructional Developer Lead -Performance System Designer -Coast Guard HQ - Acquisitions

Human Performance Technology (HPT) Lead with management oversight responsibilities for a mission critical 250 million dollar global maritime vessel tracking software deployment for the US Coast Guard. Management responsibilities included the analysis, design, development, implementation and evaluation of performance support materials and training systems to support the overall program goals and client objectives.Responsible as the contract change agent for all stages of the software deployment process, implementing programs to effectively manage the clients’ people, processes and technologies and provide measurable resultsPerformed Strategic Needs Analysis with a systems view to ensure infrastructure, Management Systems and Performance Support Systems aligned with the expected individual job performance outcomes Utilized existing Standard Operating Procedures when performing analysis functionsDeveloped and implemented a Performance System and Training Plan PS&T, that defines the necessary equipment, personnel and funding required for long-term training

Supal-Morea Designs, Owner, Tampa, Florida 2/2006 ~ 1/2009

Client Served:

Healthcare Industry: Concentra,Care2Learn and Netsmart TechnologiesDesign and Development of instructional programs and materials for a Learning Management System LMS. Developed content for Continuing Educational Unit CEU courses for skilled nursing, home healthcare, behavioral sciences and long-term-care healthcare facility employeesAnalyzed available resources, employees, technologies, and current training programs to recommend individual and organizational programs to close performance gaps within the organizationsIdentified and communicated possible negative impacts and risks to implementation while defining metrics that aligned with business drivers

Financial Industry: PSCU-FS Payment Systems for Credit UnionsSuccessfully developed positive liaison relationships between divisions and solved operational conflicts that opened communications and decreased resistance to change Improved organizational results by developing process maps that identified bottlenecks in information flow; introduced new practices; scoped and presented implementation and communication plans; defined and recommended policy and procedure changes in support of business and strategic initiativesConducted systematic needs analysis on the debit, credit and pre-paid department to identify gaps in performance that resulted in recommendations for training, and the creation of centrally located knowledge management system allowing for the sharing of case examples to be used among and between departments

Software Development Industry: Sage SoftwareUtilized communication skills to identify executive manager and subject matter expert requirements to scope and build leadership courses

Retail Industry: Pinch A Penny PoolsDesigned and developed new employee courseware for the IT department and recommended new software development tools to improve efficiencyWrote and developed 12 introductory e-Learning courses on various software, hardware and pool chemical usage directed at new retail customer branches

Telecommunications Industry: IVANSPerformed needs analysis that identified gaps in processes that created bottlenecks in work, recommended automation to reduce human errorRecommended integrating collaboration and content management tools and techniques to improve the current knowledge management framework aimed at improving drivers such as innovation and employee retentionCreated online repository of products and services to increase common knowledge among internal and external customers that did not exist previously

Concentra Tampa, FL 08/2004 2/2006

Directed and managed the development of learning materials for instructor-led and web based courses. Identified stakeholder requirements to establish expectations for outcomes, and establish cost, resources and timelines for development. Used a strategic collection plan to obtain extant data and from supervisors, subject matter experts, and senior management using surveys, interviews and focus groups. Performed formative reviews of course materials for usability, concept design, goal alignment and technology effectiveness to assess value and identify improvement opportunities.Developed resource materials such as outlines, surveys, job aids and print manuals for use by trainers Defining Professional Development plans for employees based on personal interest and corporate and departmental goals and initiatives Developed and implemented goal oriented objectives linked with criterion referenced assessment questions

©Sandra Morea Designs last updated: January, 2010

©2010

Morea Designs Inc.

©2010

Morea Designs Inc.

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