Customer Service Sales

Location:

Purcellville, VA

Posted:

February 12, 2013

Contact this candidate

Resume:

Ricky Rodriguez

***** ***** ****

Purcellville, VA 20132, USA

Phone: 540-***-****

E-mail: ************@******.***.***

Web: http://www.rickyrod.com

OBJECTIVE: Career where technical and analytical skills will be used in a work environment.

TECHNICAL PROFICIENCY: Extensive experience in the support and use of applications for advanced computer and communications hardware, and software. Possesses demonstrated leadership and supervisory skills, and analytical aptitude with a customer-centered focus.

EMPLOYMENT EXPERIENCE:

RICKYROD.COM – Web Developer 9/94 to date

12959 Crest Lane Purcellville VA 20132

Uses WordPress, Squarespace, HTML, Javascript, Adobe CS suite and CSS to develop and maintains websites like rickyrod.com, buy-sellvahomes.com, fgsleesburg.com, collinsconsulting-us.com and harpersferryoutdoorfestival.org.

CONFLUENCE YOGA 9/05 to date

12959 Crest Lane Purcellville VA 20132

Moves individuals from the physical to the emotional and the spiritual using calm words and encouragement during a series of yoga poses taught in the power vinyasa style. Shows how physical, emotional and spiritual resistance can be a fertile compost for personal growth.

CUSTOMER SERVICE

Roadstar Internet 4/07 to 5/08

604 S. King Street, Suite 200, Leesburg, Virginia 20175

Resolves customer connectivity, e-mail, billing, sales and technical issues over the phone. Provisions Yagi, Alverion, YDI and Etheramp wireless microwave antennas and programs routers.

America Online Inc 2/94 to 1/01

381 Elden St. Herndon VA 22070

Analyzed customer billing data as revenue analyst, resolved customer fraud issues as fraud analyst and as a customer relations representative handled billing, sales and technical support calls for America Online s online service.

TROUBLE ANALYST 1990-93

US West Communications, Rockville, MD.

Documented, dispatched, resolved and verified US Government problems with the FTS 2000 network. Interfaced with US Sprint and AT&T for long distance problems and GSA for local outages. Commended for productivity and positive customer recognition.

EDUCATION:

UNIVERSITY OF MARYLAND; College Park, MD. 1997: M. S. in Telecommunications Management

COMPUTER LEARNING CENTER; Springfield, VA 1983: Diploma in Computer Programming

MARY WASHINGTON COLLEGE; Fredericksburg, VA 1981: B.A., History, Teaching Certification

Other Information: An expert kayaker and Yoga Teacher with an Overall GPA of 3.4. Has 25 years of experience in computers and telecommunications. In 2006 led a 21 day expedition down the Grand Canyon. US citizen. References available.