Customer Service High School

Confidential User

Email: ********@***************.***

Address:

City: Baltimore City

State: MD

Zip: 21216

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Community College of Baltimore County, Catonsville MD 1/2001 to 12/2012 (Computer Science)

High School Dipolma from Franklin High School, Catonsville MD 1/2001 to 2/2013

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Always Happy

Very enthusiastic

Strong organizational skills

Courteous demeanor

Adaptive team player

Active listening skills

Sharp problem solver

Creative problem solver

Excellent communicator

Accomplishments

Customer Assistance

Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

January 2009 to December 2011

Solar Publishing Ellicott City, MD

Personal Assistant/Marketing

Successfully interacted with customers and retail buyers to expedite orders.

Communicated all merchandise needs or issues to appropriate supervisor.

Expressed appreciation and invited customers to return when the latest children's book was complete.

Guaranteed positive customer experiences and resolved all customer complaints.

September 2001 to December 2005

Benjatek Reisterstown, MD

Personal Assistant

Resolved product issues and shared benefits of new technology.

September 1996 to May 1999

Kim's Karate Ellicott City, MD

Instructor and Sales representative

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Cross-trained and provided back-up for other customer service representatives when needed.

Educational Background

2013 Community College of Baltimore County Catonsville, MD

Associate of Arts Computer Science

2000 Franklin High School Reisterstown, MD

High School Diploma

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