Manager Engineer
Resume:
Silas Lacy
Email: *********@********.***
Address: PO Box 692388
City: Houston
State: TX
Zip: 77269
Country: USA
Phone: 903-***-****
Skill Level: Experienced
Salary Range: $58,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
SILAS LACY PO Box 692388, Houston, TX 77269
*******@*****.*** Cellular: 903-***-****
Summary
Skilled Business Process & Network Consultant, with many years of experience resolving Business Process challenges of all complexities, using sophisticated technical skills, innovation, and creativity to achieve results. Adept at formulating and implementing advanced technology and business process solutions to meet a diversity of needs. Results achieved via an effective interpersonal communication delivery style. A proven Responsible, Dedicated, Responsive, Customer and Client focused personality.
Experience
ECommerce Industries, Inc.(ECI), Big Sandy, TX - 2009 to Present
Installation & Support Engineer Professional Services Division
Support Engineer for fully integrated ERP business system software designed to meet the needs of small and medium-sized companies in wholesale and distribution-intensive industries. Product usage focused in the Lumber, Building Materials, Hardware, and Janitorial / Sanitation industries.
Provide supervisory assistance and aid to other Support Engineers as necessary or required
Deliver phone support for clients using support hardware (software servers) and client connect software (Go-To-Meeting, Web Demo, Adobe Connect Pro, & Join.Me) to provide analysis and resolution of product issues.
Conduct Training Webinars for new, upgrade, and potential client users.
Provide assistance and support as required for go-live delivery completion.
Rose Ranch Enterprises, Inc, Ben Wheeler, TX
Owner
Chief Executive for Small Business Direct Marketing Enterprise Marketing of Personal Services and Financial Education Products.
Responsible for corporate operational efficiencies as well as deployment of marketing strategies for maximum exposure of product offerings.
East Texas Medical Center, Tyler, TX
Surgical Services Business Manager
Managed personnel and charging / data input activities of Data Dept. for 14 Room Operating Suite.
Responsible for analysis, research, and resolution of charge and pre-billing issues related to completed surgical cases.
Responsible for standard daily, monthly, and year-to-date reports detailing operational efficiencies, and ad hoc reporting as required. Specialized data analysis required in some instances.
System and Database Administrator for Surgical Services Division
Ricoh Corporation, Tustin, CA
Regional Channel Manager Marketing & Professional Services Group
Regional Manager for 13 Western States - Provide all-encompassing Sales Engineer and Advanced Technical Assistance for IKON Dealer Channel personnel. Duties included responsibilities of Sr. Regional Engineering Support Manager with emphasis on total Major Account management support for hundreds of IKON Dealer Sales and Technical personnel in 31 Sales Marketplaces.
Assisted in closure of major account business totaling more than $50 Million in last 2 years working with IKON Dealers for Ricoh Corporation.
Ricoh Corporation, Tustin, CA
Regional Engineering Support Manager - Sr. Reg. Engineering Support Manager
-Support for Printer and Scanner Products:
Engineering Support: Product Development and Integration, Product and Interface Specifications, Interface and Driver Development Support, Manufacturing Support
Sales Support: Sales demonstrations, Technical Sales Assistance, Product Evaluations, Bid and Proposal Preparations, Account Management Assistance.
Customer Support: Product Documentation Support, Technical Training Support, Service Marketing Support, Level Three Technical Phone Support.
Product Support: Driver Support, Technical Product Information Development Support and Distribution, Applications Testing, Training Support, Service Planning Support
Ricoh Corporation, Los Angeles, CA
Area Service Supervisor
Responsible for Supervision and Instruction of Field Service Engineers while providing assistance in advanced troubleshooting of difficult to repair equipment. Manage disciplinary and personnel issues related to area Field Service Engineers.
Ricoh Corporation, Los Angeles, CA
Field Service Engineer
Responsible for Preventative Maintenance, Troubleshooting to Sub-Assembly Level, Mechanical and Electronic Adjustments for return to service of high speed Digital Facsimile, Laser Printer, Paper Shredders, White Boards, Scanners, and Multifunction Copier Devices.
Kaiser Permanente Hospital, El Cajon, CA
Surgical Technologist
Responsible for ensuring safety and well being of surgical patients, Sterile maintenance of Surgical tools and equipment, optimal cleanliness of Operating Theatre and maintenance of Sterile Operating Field for surgical cases. Specialization in Orthopedics and Open Heart surgical cases.
United States Navy, San Diego, CA
Hospital Corpsman / Surgical Technologist
Responsible for ensuring safety and well being of surgical patients, Sterile maintenance of Surgical tools and equipment, optimal cleanliness of Operating Theater and maintenance of Sterile Operating Field for surgical cases.
Assisted in successful completion of General Surgery, Orthopedic, Neurovascular, and Cardiac surgical cases.
Education
Southwestern College, Chula Vista, CA
A.S., Information Technology
Certificates of Completion received for seminars on:
Customer Service Excellence
Management Problems of the Technical Person in a Leadership Role
Assertiveness Training for Achievers
Effective Leadership for Managers and Supervisors
Professional Management Skills Education Program
Conflict Management and Negotiation Skills
Skills
Experienced with Win2000, Win XP, Win XP Pro, Win Vista, Windows 7, Win Server 2003, Win Server 2008, & Linux Fedora Server Operating Systems
Experienced with Microsoft Office Suite (Word, Excel, PowerPoint)
Experienced with Microsoft Access and SQL Server, MySQL Server, ACT, Lotus Notes, Oracle, Sales Logix, FileMaker Pro, and Informix Data Bases
Experienced with Scanning / Document Imaging Techniques and Advanced Document Management Capture (Adobe Acrobat, PhotoShop, Kofax Ascent Capture, NSI AutoStore, Stellent, eCopy, Doculex, EMC Documentum AX5)
Experienced with database data extraction using Business Objects Enterprise intelligence and performance software.
Experienced with generation and modification of reports utilizing Crystal Reports formatting.
Certifications
Certified Technical Trainer Program, CompTIA; CompTIA Verification M99DTT5370
(Test and Teaching Skills Video completed)
Train-The-Trainer Program Completion
Certified HIPAA Administrator, HIPAA Academy
Network+ Certification, CompTIA; CompTIA Verification F12DTT116E
Certified Document Imaging Architech, CompTIA; CompTIA Verification D29DTT5887
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