Customer Service Manager
Resume:
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Renita
BirtCase Manager/ Social Worker
Renita Birt
Cortland, IL 60112
********@*****.***
Objective: To obtain a position where I can maximize my leadership skills, and my communication and analytical skills to influence organizational growth.
To acquire a challenging position that will allow for professional and personal growth.
Education: Master of Science July 2008-March 2010
University of Phoenix Schaumburg, Illinois
Major: Psychology
Bachelor of Art August 2005-May 2008
Northern Illinois University De Kalb, Illinois
Major: English
Graduate level coursework toward Master's Degree
Life-Span Development, Personality Theories, Advanced Abnormal Psychology, Measurements and Statistics, Research Methodology, Multicultural Psychology, Survey of Professional Psychology, Psychology of Learning, Social Psychology,
Cognitive Psychology, Organizational Psychology, Physiological Psychology
Activities: DeKalb County Juvenile Court Services Mentoring Program
Skills: Proficient in Indonesian language
Experience working with cultural diversity
Exercise leadership, reasoning, problem solving, listening, and speaking skills
Outstanding oral and written communication skills
Experience: De Kalb School District 428 De Kalb, IL
Substitute Teacher April 2009 to Present
Present class materials and tutorials; good communication skills with other adults (colleagues) and children of differing ages. Worked under pressure to meet targets, and handled challenging environments. Planning and organizational skills; ability to put together lesson plans and prepare required materials for classes of different skills and year groups. Coached and observed students with special needs and behavioral issues
Prometric Testing Center/ Sylvan Learning Center Sycamore, IL
Test Center Administrator/ Receptionist July 2007 to January 2009
Collaborate closely with students, faculty and administration to provide administrative support, guidance, and reception. Back up support for book office supply orders, department inventory, and sort and distribute mail. Counsel and support ESL, TOELF, GRE and CPA candidates Schedule events for the organization Managed and improved site and employees' hours Installed computer software, technology and surveillance cameras Protected company assets by ensuring that candidates followed company policies Communicated and interpreted phone calls Handled multiply phone lines, transferred calls, took massages and made appointments
Wal Mart De Kalb, IL
Customer Service- Trainer May 2005-August 2007 Successfully trained and evaluated employees Assisted with training and supervising potential managers Utilized technology to improve service Recommended and supplied customers with product
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