Project Manager Management
Resume:
ERIC D. RICHIE
Pittsburgh, PA 15232
****@**********.***
EDUCATION
University of Pittsburgh, School of Information Sciences Pittsburgh, PA
Bachelor of Science, Information Science, April 2007
PROFESSIONAL EXPERIENCE
UPMC Cancer Centers, University of Pittsburgh Medical Center Pittsburgh, PA
Web Technical Specialist October 2007 Present
Coldfusion development; creating and maintaining internal and external web applications; JavaScript development;
database management and development (Oracle and MS SQL).
Major Projects:
o UPMC Cancer Centers Portals Created search interfaces for clinical trials, support groups, doctors, and
facilities featuring inline and visual results displays (via jQuery, Google Maps) for numerous cancer
types as part of a site redesign. Time: 3 months
o Clinical Translational Research Centers Resource Request Application Created a web application to
track all service requests for clinical trials. Time: 1 year
o Pennsylvania Cancer Control Consortium Asset Management Application Developed a dynamic visual
display for PAC3 s national assets based on Google Maps including various informational overlays.
Time: 1 month
o Advancing Practice, Instruction & Innovation through Informatics Conference Created and maintained
web applications for the yearly APIII conference including Abstract submission/management/
reviewing/scoring portal, Conference registration and payment, Final evaluations. Time: 6 months
o WEMA Task Management Tool Created ticket and task tracking application for internal use. Time: 2
months
Adium Project (Open Source) http://adium.im/
Project Manager March 2008 Present
Coordinating meetings; wrangling volunteers; assigning tasks; tracking progress; handling press inquiries;
maintaining documentation; coordinating donations.
Lead Ticket Technician/Task Force Leader June 2006 March 2008
Managing user submitted bug reports and enhancement requests; sorting and categorizing tickets; regression testing;
reproducibility testing; coordinating a team of testers; answering user questions in IRC chat room and the Adium
forum; creating various wiki pages; creating HelpViewer based documentation; writing patches.
Build Guild - Pittsburgh Chapter http://pittsburgh.buildguild.org/
Co-Organizer July 2011 Present
Organizing monthly meetings; publicizing events; soliciting sponsors; community outreach.
Residential Networking, University of Pittsburgh Pittsburgh, PA
Residential Consultant, Mac Specialist August 2004 April 2007
Provided PittNet technical support to students living in the residence halls and students utilizing wireless connections
on campus; established network connectivity and workstation configuration; provided basic software installation and
support; rebuilt operating systems, scanned for viruses, installed software, answered questions regarding supported
software packages, and provided general software troubleshooting.
Projects:
o Portal Project Leader, Redesigned internal and external web portals.
o Love Your Computer Week Involved in the organization of a campus-wide initiative to promote
technology awareness.
o Policies & Procedures Project Leader, Rewrote and documented policies and procedures for ResNet and
created the new handbook.
o Focus Groups Participated in focus groups on the implementation of campus-wide WiFi and on the
restructuring of the student phone system.
Information & System Resources, Bucknell University Lewisburg, PA
Technical Operations Group, Team Lead May August 2005
Installed and diagnosed wireless access points; wired and rewired network/phone lines; installed/replaced switches;
installed digital cable; updated wiring documentation; various other tasks assigned by supervisors.
Systems Integration Triage May August 2005
Monitored the status of major systems and services during non-business hours and, in event of a failure, diagnosed
and passed needed information on to full time technicians.
Milton Area School District Milton, PA
Student Administrator October 2001 August 2004
Setup and maintained classroom and office workstations; diagnosed computer and network problems; installed
software; ran Cat 5 cable; low end server and database administration; maintained hardware inventory.
Little League Baseball Incorporated, World Headquarters Williamsport, PA
Web Design Intern June August 2001, 02, 03, 04
Created web pages, animations, graphics; updated pages to reflect ongoing tournaments (scores, dates, times,
television coverage, etc); photography; completed any other tasks requested by the Webmaster.
COMPUTER EXPERIENCE
Web Development: HTML, CSS, JavaScript, Coldfusion, PHP, SQL, Flash, Google APIs, jQuery, JSON
Operating Systems: All versions of Mac OS (including pre-Macintosh, Server); Windows 3.1 7
Repair work on all major brands of computer hardware including peripherals
Software Packages:
o Adobe Creative Suite, Premiere, After Effects
o Apple Aperture, iLife, iWork, Xcode
o ESRI ArcGIS
o Microsoft Office Suite, Visual Studio
o Help Ticket Tracking Systems: Trac, Service Center, Remedy
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