Manager Management
Resume:
Roy Helton
Email: *********@********.***
Address: **** ********** **** *
City: Waterford
State: MI
Zip: 48328
Country: USA
Phone: 248-***-****
Skill Level: Experienced
Salary Range: $56,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Roy Helton
2809 Cottonwood Drive Unit B
Waterford, MI 48328
********@***.***
Healthcare Administration Executive
Program Development Human Resource Specialist Compliance Clinical Management
Senior Level Healthcare Administration Professional with demonstrated success in leading clinical program development, outreach, networking, and business administration strategies for high-profile hospital organizations.
Respected and influential business professional with a track record of delivering multi-million dollar revenue growth, market expansion, and sustainable, cost effective process and program enhancements.
Proactive relationship manager who leverages exemplary reputation to coordinate outpatient agencies, internal resources, committee members, and key catalysts for change to create operational excellence and studied examples in quality patient care.
P
rofessional History
2001 to Present: Havenwyck Hospital, Auburn Hills, MI
2006 to Present: Lead Intake Coordinator
Direct and support all 24/7 admissions and facilitation services with 15-20 direct reports and a patient planning team for an $18MM, 217 bed private psychiatric hospital; conduct assessments, coordinate care services, and delegate to doctors and team specialists.
Orchestrate impactful changes to intake functions; revitalize relationships with referral sources, strategically renegotiate their contracts, and rework internal documentation to facilitate implementation of measures that prevent admissions from patients lacking insurance coverage.
Bolstered and sustained revenue growth while leveraging personal reputation in the community; recognized universally by ER doctors and clinicians for hard work and tireless service.
Manage and maintain extensive referral network spanning emergency rooms, screening centers, schools, and various clinical environments.
Facilitate care services for indigent and medically necessary cases lacking insurance or Medicaid; obtain outpatient referrals, perform clinical reviews, secure insurance authorizations, and develop compelling case for treatment.
2001 to 2006: Manager of Intake, Admitting, and Utilization Review
Began tenure as a Utilization Review Coordinator and quickly attained promotion to Manager of Intake, Admitting and Utilization Review.
Oversaw facilitation procedures, authorizations, and payments spanning 3 departments with 32 direct reports; sustained identity as the front line and community voice of hospital operations.
Integrated the greatest footprint on company development by increasing capacity by 30 beds; successfully navigated JCAHO licensing processes for state and federal beds and realized $11 to $16MM in new revenue.
Roy Helton
Page 2
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Worked directly with Hospital Director of Nursing and Chief Executive Officer to sustain operational excellence, manage compliance issues, and retain conformity with government and insurance company reimbursement policies.
Partnered and tactfully renegotiated contracts with Blue Care Network and community home health agencies; retained Blue Care Network VIP status to increase admissions within budget, driving business growth.
Maintain the utmost quality in service delivery through timely communications and exemplary effort on behalf of physicians, patients, and families; sustain high profile image of community respect and trust.
Directed and optimized recruiting functions to include hiring, firing, performance management, and cost containing scheduling with a multi-million dollar operating budget.
Proactively monitor patient well-being and vitals in full support of physician examinations; provide individual assistance for patients ill-equipped to function in group settings.
Integrated diverse didactic groups, including Co-Dependency, Men's Issues, Discharge Planning, Goals, Social Skills, Anger Management, Stress Management, Conflict Resolution, and Medication Education.
Develop effective individual consulting procedures and viable therapeutic interventions for challenging patients; compose documentation in accordance with federal, state, and hospital guidelines.
Created a highly accurate system to present medical management of patient illness and treatment plans; partnered extensively with insurance companies and assess entities to realize success.
Optimized benefits utilization in close collaboration with provider, patients, and payers.
Took action and collaborated resources spanning multiple hospital committees to optimize performance output, risk management, and awareness of policies, procedures, and operations.
Elevated operational output by assuming management of interviewing, orientation, training, performance appraisal, feedback, and coaching procedures.
Perform diverse patient services to include records review, treatment verification, intervention, evaluation, and triage.
1998 to 2001: Development Dimension International, Clinton Township, MI HR Consultant
Strategic HR consultant for global General Motors plants and manager of DDI staff for 25 member assessment centers with oversight of hiring and firing; developed assessment tools, behavioral based interviews, and restructuring of training and coaching programs for 200 weekly applicants.
Conducted 2-3 full day assessment camps each week, acquiring only top tier, high performance talent.
Oversaw broad evaluation engagement services for clients and GM.
Influential mentor with relied upon expertise regarding assessment and development of viable feedback sessions for engagement staff on an ongoing basis.
Spearheaded various process improvement teams and initiatives with diverse impact and bolstered efficiencies.
Composed and trained on manuals and documentation regarding data entry, reference, as well as a 250 page job analysis reference manual; formulated job descriptions for the GM Support Job Family Group.
Strategized job analysis for GM groups; promoted job family communications support for 3k+ staff.
Education Development
Master of Arts in Industrial/Organizational Psychology Graduated Magna Cum Laude
University of Detroit Mercy, Detroit, MI
Bachelor of Arts in Psychology Graduated Cum Laude
University of Detroit Mercy, Detroit, MI
Associate of Science in Science
Oakland Community College, Oakland, MI
Leadership Attributes
Executive Administration Operations
Performance Management Productivity
Revenue Growth Market Planning
Needs Assessment/Service Coordination
Create an Environment of Trust Respect
Admissions Facilitation Services
Talent Acquisition Recruiting Management
Expand New Existing Client Base
Revitalize Improve Processes
Persuasive and Influential Communicator
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