Information Technology Customer Service

Robert Newbry

Email: *********@********.***

Address: *** ********** ******

City: Fort Bragg

State: NC

Zip: 28307

Country: USA

Phone: 910-***-****

Skill Level: Management

Salary Range: $115,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert C. Newbry

106 Woodbridge Circle Fort Bragg, NC 283078 ******.*.******@*****.*** 910-***-****

linkedin.com/in/rcnewbry

Robert Newbry was born on 21 November 1983, in Twin Falls, ID, didn't stay long and traveled all over the North-West United States. He had always been active from Tigers, Cub Scouts, Webelos and Boy Scouts during his younger years, continuing after his attainment of Eagle Scout with the National Eagle Scout Association (NESA). Robert Newbry held a job throughout High School, graduated from Robert Service High School as a Junior and joined the United States Marine Corps in August 2001 in Anchorage, Alaska. Robert Newbry's current contract ends May 2014.

Rapidly assimilates nuances by providing direct technical support of executives and senior personnel.

Achieves positive results through direct interaction, instruction and discipline of his subordinates.

Exhibits measurable and methodical approaches through superiority to achieve effective results.

Works well with others to achieve positive outcomes and reach the company's mission and goals in the most expedient and effective route possible.

Consistent, dependable and accurate in carrying out responsibilities to a successful conclusion while developing innovative and creative solutions.

Core Competencies: Curriculum Development; Data Integrity/Recovery; Disaster Recovery Planning; Information Technology Infrastructure; Network Attached Storage; Regulatory Adherence; Research and Development; Server-Client and Network-Protocol Design; Storage Area Network.

* Platforms: Linux (Red Hat), Mac OS, Microsoft Windows Client (3.x, 95, 98, 2000, ME, XP, Vista, 7) and Server (NT, 2000, 2003, 2008), UNIX (Solaris), VMware ESX.

* Networking: BGP; EIGRP; IPSec; OSPF; Port Security; RIP.

* Languages: BB Code; Cisco IOS; DarkBasic; HTML.

* Software: Microsoft: Exchange (5.5-2010), Sharepoint (2007-2010), Office Suite (97-2010); McAfee: Host Intrusion Prevention System (HIPS); Norton/Symantec: Altiris, Anti-Virus, Backup Exec, Firewall, Ghost.

* Tools: HP: OpenView; Solarwinds; What's Up Gold.

Professional Experience

Marine Corps Augmentation Training Support Unit, Quantico, Virginia 2012 - Present

Systems and Network Administrator

I perform advanced systems installation, operation, integration and troubleshooting in order to maintain optimum data communication systems operations. Plan and supervise the installation, configuration and maintenance of all data communications systems and network services, including the Defense Message System (DMS), encrypted Exchange/Outlook, in both a garrison and deployed environment. Additionally, plan and design Local Area and Wide Area Networks and link heterogeneous networks through the application of appropriate data and telecommunications hardware and software. Develop and execute plans for tactical data communications systems and database integration in order to ensure these systems are properly integrated at all levels. I also mentor and manage my subordinates, prepare reports and presentations, and supervise operations.

Key Contributions:

Developed, documented, virtualized and migrated 30 physical servers running critical data separated geographically, for more effective communications.

Defense Information Systems Agency (DISA)-Europe, Stuttgart, Germany 2009 - 2012

Supervisor of Information Technology Operations

Responsible for the daily operations and maintenance of the DISA-Europe unclassified and classified networks to include: 52 servers, 923 peripherals and all other interconnecting devices in support of 430 personnel. Performed daily modifications, managed server and client software and hardware updates. Installed security patches and upgrades to the network. Troubleshot and repaired network outages. Provided remote system administration to workstations and Field Offices. Responsible for the: process, validation, access and follow-through for the scan and repair of vulnerabilities. Provided professional LAN customer service support.

Key Contributions:

Completed and closed over 1900 Trouble Tickets in the LAN, to include the installation, configuration and troubleshooting of over 600 applications on client workstations.

Implemented scheduled backups with a backup policy for the unclassified and classified networks for SharePoint and Exchange databases, to include a grandfather, father, son media rotation with 18 months of restore capability; seven years of off-site tape storage.

Marine Corps Communication Electronics School, 29 Palms, California 2006 - 2009

Information Technology Instructor

Trained entry-level, supervisors and instructors in the formal course of instruction for Data Technicians. Provided instruction in the fundamentals of installing, operating and maintaining tactical data equipment in accordance with course requirements. Provided instruction in the commercial certification of Cisco, Microsoft and CompTIA. Ensured course material was in compliance with the course Program of Instruction and reflected current Marine Corps doctrine and Operating Forces standard operating procedures. Functioned as a professional mentor, providing counseling, guidance, leadership and professional remedial instruction to all students as necessary. Assisted in the development, correction and improvement of course material for the course.

Key Contributions:

Performed over 3300 hours of instruction in the DMS and Data System Technicians Course (DSTC).

Mentored and graduated over 1250 DMS and DSTC Marines.

Created the curriculum and testing system for Microsoft Server and Exchange 2003 courses for DSTC.

Marine Forces Reserve, New Orleans, Louisiana 2003 - 2006

Executive Support

Supervisor of Executive Support, for blackberry, Command Control Communications Computers (C4) Services and the schedule, set-up and take down of Video-Teleconferencing (VTC) for: Marine Forces Reserve (MFR), Marine Forces North (MFN), 4th Marine Air Wing (MAW), 4th Marine Division (MARDIV), 4th Marine Logistics Group (MLG). Responsible for operating cryptographic equipment that is used to code, decode and transmit secret information across a Wide Area Network in support of encrypted e-mail (DMS).

Key Contributions:

During the evacuation from New Orleans, led critical components of a network support team that was responsible for moving and managing all data communications services for 455 branch offices and detachments located at 185 sites.

Implemented a VTC facilitation platform to access VTC terminals remotely, saving over $1.1 Million and 1100 hours per year, allowing for me to be in two places at one time.

Education and Credentials

Bachelor of Science in Information Technology Management

Western Governors University (2010)

Professional Training and Certifications

Cisco Certified Network Associate (2012)

Information Technology Infrastructure Library Version Three (2010)

CompTIA: A+ IT Technician; Project+; Security+; Network+ (2009-2010)

Microsoft Certified Information Technology Professional: Enterprise & Server Administrator 2008 (2009)

Microsoft Certified Systems Engineer: Messaging 2003 (2009)

Certified Internet Web: Associate (2009)

Professional Affiliations

Microsoft Certified Professional (MCP)

Cisco Certified Academy Instructor (CCAI)

International Information Systems Security Certification Consortium (ISC)2

National Eagle Scout Association (NESA)

Western Governors University Alumni

The Executive Suite (TheESuite.com)

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