Manager Human Resources

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Mona

IshaqHR

MONA ISHAQ

**** * ****** **** 602-***-****

Phoenix, Arizona 85032 ****.*****@*****.***

PROFESSIONAL SUMMARY

Proven human resource expertise in areas of employee training and development, staffing/recruiting, project/program management and data analysis. Unique ability to solve complex cross departmental program issues in a challenging business environment. Extremely results oriented with strong focus on meeting customer expectations.

EXPERIENCE

Intel Learning and Development Intern - Intel, Performance Consultants (Hillsboro, OR) 2010 (Internship)

Projects: TMG Manager Feedback Tool (MFT) Pilot, OD Toolbox WIKI, research/data analysis on translating learning back into the job.

Partnered with HR Research to create a process to review and analyze open ended comments for TMG MFT pilot survey. Information was then presented to stakeholders to assist in determining the effectiveness of the survey.

Designed a resource wiki for managers to support the TMG MFT Pilot Survey. The intent of this WIKI was to provide development resources related to specific MFT questions.

Reviewed resource material for OD Toolbox wiki and then created wiki pages to house the resource information. OD WIKI went live in July and will be used by OD practitioners, facilitators and trainers.

Conducted research with managers using LiveMeeting focus groups and individual manager interviews to determine how classroom learning is transferred back to the job, with the goal to use the information to improve ILD's support of learners.

Human Resources Intern - Circle K, Benefits Department (Tempe, AZ) 2009 (Internship)

Audited employees and managers that had enrolled in benefits.

Reviewed and analyzed dependent information for legality.

Requested dependent documentation and documented acceptance or cancellations.

Coordinated the Employee 2010 Open Enrollment Process.

Researched and requested missing documents needed from each employee for the 2010 Open Enrollment.

Enrolled employees in their 2010 Benefits, using PeopleSoft.

Division Coordinator (Human Resources) - Safeway Foods Inc (Phoenix, AZ) 2005-2009

Recruited, interviewed and hired employees for Northern California, Chicago and Hawaii.

Facilitated new hire orientations and progressive job classes.

Developed testing materials for ongoing training needs and employee development.

Partnered with Vice President of Retail Services to restructure training within call center.

Developed Engagement Surveys for call center to research and further improve employee job satisfaction.

Co-Authored employee handbook for Service Administration Department and authored Procedural Handbook for call center.

Analyzed Division labor contracts and made recommendations to Legal/labor regarding any missing or needed information.

Partnered with leadership on various human resources issues including organizational dynamics, recruitment, compensation and organizational development.

Assisted in creating personal development plans and defining business-related stretch goals for employees in the call center.

Coordinated team building events for the Service Administration Department.

Allowance Auditor - Safeway Foods Inc (Phoenix, AZ) 2004-2005

Analyzed/Audited promotional allowance contracts to ensure billing.

Responsible for finding 500,000 in overcharges incorrectly billed to Safeway.

Prepared claims for monies owed and contacted vendors regarding monies owed.

Negotiated and resolved audit disputes received from vendors.

Asset Protection Specialist - The Great Indoors-Sears Holding Corp (Phoenix, AZ) 2000-2002

Resolved cash flow discrepancies and was awarded lowest average money lost company wide.

Assisted Human Resource Manager in processing payroll.

Served as representative for company during theft hearings and workman's compensation hearings.

Trained all employees on OSHA standards.

Performed Internal/External investigations regarding theft/policy violations/harassment.

Authored Asset Protection Employee handbook for Sears Corporate.

Camera Manager - Walgreens (Phoenix, AZ) 1991-2000

Coordination of daily camera department activities for camera and front end employees.

Trained employees in customer service, cash handling, and computer usage and camera development.

Trained new store managers, assistant managers and managers in training.

Set up New Stores and coordinated grand openings.

Managed the payroll process for store employees.

EDUCATION

Bachelor's of Science-Business(Communication) Arizona State University expected graduation 2011

Bachelor's of Science-Kinesiology Arizona State University 2005

COMMUNITY LEADERSHIP

Harmony House- Helped build & open the first domestic violence shelter in Peoria, Arizona. Current volunteer Office Manager.

Home Base- Volunteer for Non-Profit organization that helps teens gain control of their life through training and GED aid.

100 Club Arizona- Volunteer and represent this non profit organization at charity events aiding fallen firemen and police officers and their families.

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