Customer Service Engineer

Jonathan Poucher

Email: **********@********.***

Address: 17973

City: Livingston

State: LA

Zip: 70754

Country: USA

Phone: 281-***-****

Skill Level: Experienced

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

17973 Mayflower st Cell # 281-***-****

Livingston, LA 70774 E-mail Address: **********@********.***

Jonathan Poucher

Objective To secure a position in a company that allows me to use my advanced instrumentation, interpersonal communication, and management skills.

Professional Experience

[1/2008 - current] [Teledyne Tekmar] [Houston, TX]

[Field Service Engineer]

Repair, installation, application support and method development for GCMS and various detectors, purge and trap concentrators, UV persulfate and combustion TOC analyzers, soil water and liquid sample automation, dynamic and static headspace sample introduction. Managed all contracts and provided customer support for Texas area. Used time management and organizational skills to schedule service, manage inventory, and complete service and expense reporting.

[ 1/2007 - 1/2008 ] [ Noltex LLC] [ LaPorte, TX]

[ Process Control Analyst ]

Characterize process samples in ISO 9001 and ISO 17025 certified specialty polymers lab. Analysis involves GC, FTIR, TOC, and wet chemistry techniques. Troubleshoot process problems, maintain lab equipment, calibrate and develop methods for GC.

[5/2006 - 1/2007] [Kelly Scientific: Dow LAO] [Plaquemine, LA]

[Analytical Technician]

Characterizing process samples using GC, TOC, spectrophotometry, and various wet chemistry techniques.

[2/2002 - 5/2006] [Wal-Mart] [Prairieville, LA]

[Customer Service Supervisor]

Supervise cashiers, customer service desk associates, and courtesy and layaway associates. Maintain cash flow between cash office and registers. Scheduling breaks and lunches for associates. Hold meetings. Coaching for improvement and evaluations.

Skills

Expert in operation, maintenance, and method development of the following instrument: GC (various detectors), Mass Spec, TOC, purge and trap, sample automation for soil, water and liquid sampling for GC. Also, operationally proficient with melt flow indexer, FTIR, IC, GPC, and die cast gel films. Excellent time management and organizational skills

Education [ 8/1999 - 12/2004] [ LSU A&M] [ Baton Rouge, LA]

[ BS Zoology / minor: psychology]

[ GPA 3.23 National collegiate scholar, Golden key member]

Additional Information

Self-motivated and can perform my job with little or no supervision. My skills would fit best in a team work environment. I want more responsibility; and I would like other team members to be able to come to me for support.

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