Customer Service Manager

michael parham

Email: **********@********.***

Address: **** **** **

City: plano

State: TX

Zip: 75024

Country: USA

Phone: 313-***-****

Skill Level: Experienced

Salary Range: $58,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Logistics Management Specialist

MICHAEL B. PARHAM

8025 Ohio Dr,Plano,TX 75024

E-mail: **********@********.***

Home: 313-***-****

Over 11 years of experience with proven performance in analyzing problems, developing innovative solutions, strategic planning and resource allocation. Possess an Active Secret Security Clearance.

QUALIFICATIONS

1 Raised Audit percentage 25% in 90 days.

2 Maintained 100% accountability of vehicles, weapons, communication equipment, sets, kits &outfits to include basic issue items valued over 5 million dollars.

3 Experienced in loading and unloading, inspecting freight prior to movement, to international territories.

4 Supervised personnel to conduct cycle inventories and maintenance of military equipment.

5 Conducted monthly, quarterly and annual inventory inspections on small arms.

IAP WORLWIDE SERVICES, Erbil, Iraq, March 2011 - June 5, 2012

Logistics Management Specialist: Coordinate distribution of materials to be shipped to numerous Locations Theater wide. Gather price quotes and information needed to purchase items for stock or work orders. Utilize the Maximo system database software. Verify materials and merchandise against receiving documents and noting and reporting discrepancies and obvious damages. Identify logistics shortfalls and impacts on readiness and apply to mission requirements. Analyze material readiness of specialized equipment. Maintain accountability of 2,800 line items valued over $1,000,000. Monitor organizational compliance with milestone and performance criteria for assigned major system or subsystem.

CALIBRE, Rock Island Arsenal, Rock Island, IL July 2010 -March 2011

Program Analyst: Consolidated and prepared reports for the Distribution Management Center (DMC). Used existing readiness monitoring capabilities and collection of logistics intelligence from multiple logistics databases to predict, manage and resolve materiel readiness issues. Provided logistics automation support to the Army Sustainment Command (ASC) DMC. Provided SARSS2/AC Customer Assistance to 72 RIC`s and over 6,000 DODAACs in ASC_E. Reviewed, analyzed and developed queries to extract historical information from the Logistics LIW ILAP database that assist customers in identifying supply and readiness trends. Ensured that DODAAC Additions/Changes/Deletions request be prepared correctly in accordance with DAAS the system of record.

ITT INDUSTRIES, Camp Arifjan, Kuwait 11/2009- July 2010

Lead SDS Operator: Maintain inventory control of the non-expendable property through the use of approved automated property management software, the Standard Depot System (SDS), Army Material Command Installation Supply System (AMCISS), Army War Reserve Deployment System (AWRDS), Army War Reserve Deployment System Maintenance Workbench (AWRDS_MB), and Federal Logistics Information System (FLIS). Supervise Property Book Technicians to include research and analyze documents completion, coordination and team work. Provide management, customer service for Army Materiel Command (AMC) with logistics technology and information that ensures effective and economical support for equipment and systems. Supervise all shipping and receiving and necessary documentation and bench checks all equipment prior to shipping and after receiving including weapons checks. Manage and direct the overall inventory, accountability, warehousing, procurement, maintenance and serviceability of all tactical equipment, supplies and materials (i.e., weapons, vehicles, etc.)

MICHAEL PARHAM

ITT INDUSTRIES, Camp Arifjan, Kuwait 08/2008- 10/2009

SDS/DODSASP Specialist: Performed assigned duties such as research and analyze documents completion, coordination and team work. Provided management, customer service for Army Materiel Command (AMC) with logistics technology and information that ensured effective and economical support for equipment and systems. Maintained inventory control of the non-expendable property through the use of approved automated property management software. Managed and directed the overall inventory, accountability, warehousing, procurement, maintenance and serviceability of all tactical equipment, supplies and materials (i.e., weapons, vehicles, etc.)

CSA, LTD, Camp Arifjan, Kuwait 03/2007- 07/2008

Item Manager: Operated the SARSS-2AC End User Work Station. Managed stock control of assigned ABF lines. Managed actions taken to research/correct: over-aged transactions, excess disposition determination and processing errors written to the Manager Review File (MRF). Performed in-transit visibility on the Director of Logistics (DOL) readiness reporting items during the night shift operations material management. Maintained and researched requisitions and stock levels. Researched and corrected error transactions on the Manager Error List. Analyzed and acted on stockade recommendations. Served as Secondary Primary Custodian (SPC) responsible for inventory and location of Government Furnished Equipment/Property (GFE/P).

CSA, LTD, Camp Arifjan, Kuwait 01/2007-03/2007

Supply Technician: Maintained accountability of all organizational property assigned to Central Distribution Point. Established and maintained automated / manual accounting records, posted receipts / turn-ins. Performed due-in, due-out and accounting. Maintained sub-hand receipts and tracked all work orders to obtain repair of hand receipt property and equipment. Supervised and trained 10 employees in posting receipts/turn-ins. Set the tone in the atmosphere with professional work ethics and enforced company rules and policies in the workplace.

DS2, Kaiserslautern, Germany 05/2005 -10/2006

Unit Level Logistic System-Ground Clerk: Requisitioned supply items from base supply. Maintained contractor stock bins and inventory records. Submitted reports of quantity and materials on hand. Compiled perpetual records to locate material in production. Examined stockade material in bins, floor, shelves and containers. Distributed workload of stock among employees. Responsible for 3 U.S. Army units` equipment and data records.

ITT INDUSTRIES, Camp Arifjan, Kuwait 11/2004- 01/2005

Supply Specialist: Managed and accounted for the internal supply functions of Material Handling Equipment (MHE). Reviewed doctrinal publication to determine if organizations policies and procedures in requesting, receiving, accounting, issuing, storing and preserving were corrected and updated. Received, inventoried, stored and issued critical line items to maintain mission capable status for supported customers. Operated all classes of forklifts 10k and below.

US ARMY, Kaiserslautern, Germany 06/2002- 04/2004

Automated Logistical Supply Specialist: Managed accountability, operational readiness, maintenance of 23 task vehicles, 20 lines of Prescribed Load List (PLL) equipment and over 100 pieces of sustainment property valued over $1,500,000 dollars. Received numerous commendable ratings during inspections that were conducted on the section. Supervised and maintained the recordkeeping of warehouse functions pertaining to receipt, storage and issue of equipment. Posted receipts and turn-ins. Performed due-ins and due-outs accounting using the SARSS system.

MICHAEL B. PARHAM

US ARMY, Kaiserslautern, Germany 05/2001- 06/2002

Prescribed Load List Clerk: Inventoried, received and ordered Class IX parts for mission capable requirements valuing over $1,000,000 dollars. Reviewed and verified quantities received against bills of lading, contracts purchase requests and shipping documents. Maintained 100% on reconciliation reports verifying parts on order coinciding with unit direct support. Processed request and turn-in documents at Direct Support level through warehousing section.

EDUCATION

Wayne State University, Detroit MI

30 credit hours, currently pursuing

MILITARY/PROFESSIONALTRAINING:

1 Unit Level Logistics System-Ground (ULLS-G)

2 Standard Army Retail and Supply System- Level 1&2AC (SARSS-1&2AC)

3 Standard Army Maintenance System & Enhanced (SAMS) (SAMS-E)

4 Military Standard Requisitioning and Issue Procedures (MILSTRIP)

5 Federal Logistics Record (FEDLOG)

6 Standard Depot System (SDS)

7 Department of Defense Small Arms Serialization Program (DODSASP)

8 Global Transportation Network (GTN)

9 Army War Reserve Deployment System (AWRDS)

10 Radio Frequency In-Transit Visibility (RF-ITV)

11 Web Visual Logistics Information Processing System (WEBVLIPS)

12 Logistics information Warehouse (LIW)

13 Integrated Logistics Analysis Program (ILAP)

14 Defense Automatic Addressing Service Center (DAASC)

15 Property Book Unit Supply Enhancement (PBUSE)

16 Leadership 201 Course

17 Basic Information Management Operators Course

18 Information Assurance Security Officer Certification Course

19 University of Maryland University College Online (Business Administration)

20 U. S. Army Basic Training Course/ AIT MOS: 92A

21 Microsoft Computer Software

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