Customer Service Security

Anthony Gasca

Email: **********@********.***

Address: P.O.Box 1716

City: Woodbridge

State: CA

Zip: 95258

Country: USA

Phone: 702-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ANTHONY GASCA

411 Cindy Place Henderson, NV 89015 702-***-****

OBJECTIVE

To secure a position that will provide an opportunity for future growth and development based on my ability to perform through self-discipline. I have a varied and extensive background in customer relations and have supervised staff for the last several years. I am looking to utilize and expand on the skills I have attained to benefit the company I am working for.

WORK HISTORY

Primm Valley Resorts Primm, NV September 2012 Present

Security Shift Manager

Managed up to 20 Security Officers and 3 Security Supervisors. Responsible for management of the shift, scheduling, payroll, training, review of reports and completed forms. Provided leadership and guidance for Supervisors and Officers. Provided discipline and counseling. Liaison to outside law enforcement and medical service agencies. Provided overview of day to day activities of the shift to assess any need for improvement of our product and implement same with direction from the Director of Security. Certified instructor in Controlled F.O.R.C.E.

Mandalay Bay Las Vegas, NV: June 2010 August 2012

Security Officer

Provide and maintain a safe environment for guests and employees, committed to excellent customer service, executed pit fills, administered procedural steps towards removal of people with undesirable conduct, and resolve conflicts in a peaceful manner. A few of the duties I am assigned to are; patrolling the casino floor, dispatching officers from a central location while operating surveillance cameras and maintaining daily logs and patrolling outside areas via bike or vehicle. I assist with the development of new hires as a field training officer and am an American Heart Association CPR/AED First Aid instructor.

Boulder Station Casino Las Vegas, NV: March 2010 July 2010

Security Officer

Provided and maintained a safe environment for guests and employees, committed to excellent customer service, executed pit fills, administered procedural steps towards removal of people with undesirable conduct, resolved conflicts in a peaceful manner, handled dispatch of other officers from the podium, maintained lost and found, was responsible for keys and recorded all events in a daily log,

Allied Barton Security- Las Vegas, NV: September 2009- March 2010

Security Officer/Lead at Las Vegas Outlet Center

Provided a safe environment for guests and employees, delivered excellent customer service, maintained appropriate guest conduct, kept a daily log, watched for questionable activity and assigned duties and breaks.

Primm Valley Resorts- Primm, NV: July 2004 September 2009

Security Officer, Assistant Supervisor, Supervisor

Provided and maintained a safe environment for guests and employees, committed to excellent customer service, escorted funds to cashier cage, executed pit fills, administered procedural steps towards removal of people with undesirable conduct, resolved conflicts in a peaceful manner, handled dispatch of other officers from the podium, maintained lost and found, was responsible for keys, recorded all events in a daily log, assigned breaks to staff, was responsible for 12 security officers, trained and developed new hires, coached and counseled staff to provide growth, ensured that officers efficiently executed their duties, responded to all emergencies, wrote reports detailing events, created schedules and maintained payroll, ordered supplies, certified in CPR/first aid/AED and worked closely with local law enforcement.

EDUCATION

McFarland High School Diploma 2002

North Kern Vocation Training Certified Emergency Medical Technician

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