Customer Service Technical Support

Jim K Ieffer Resume

Jim Kieffer

**** ******** ****** **********, ** 15216

************@*****.*** (M) 412-***-****

OBJECTIVE

To obtain an entry-level IT Technician or Help Desk position to utilize my technical and troubleshooting skills.

HIGHLIGHTS OF QUALIFICATIONS

CompTIA A+ Certified

CompTIA Network+ Certified

Operating systems: Windows 7, Windows Vista, Windows XP, Windows 2000; Knowledge of Linux EDUCATION

New Horizons Computer Learning Center, Pittsburgh, PA

Diploma, Microsoft Technical Support & Certified Help Desk Analyst

Relevant courses: CompTIA A+ Essentials and Practical Applications. CompTIA Network +

Office 2007

QUALIFICATIONS

Technical

Troubleshoot, resolve and repair hardware and software problems; provide and/or suggest preventive maintenance and security best practices to ensure that systems are running optimally.

Assess customers needs and determine most cost-effective solutions; ability to build a customized personal computer system based on customer needs.

Provide end-user support such as walking a person through the steps needed to install or troubleshoot PC problems.

Problem Solving

Initiated and implemented use of hand-held scanner for inventory, which replaced the inputting of data by hand, thus cutting data input time by half; installed and supported warehouse computer and all related hardware for hand-held scanner and bar coding equipment.Devised a new way of creating delivery schedule according to customer location to save time and expenses.Customer Service

Delivered, set up and installed our products such as patio furniture, fireplaces and wood and gas stoves.Instructed customers on the proper care and preventive maintenance of furniture and fireplaces.Responsible for repair and service of furniture and customer satisfaction in that area.EXPERIENCE

Patio Enclosures Inc.Warehouse Supervisor/DeliveryPittsburgh, PA 2004- 2009

Triangle ParkingValet/Lot AttendantPittsburgh, PA 1995 -2004

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