System Analyst
Resume:
Susan Lennard
Email: **********@********.***
Address: *** **** ** **** ***
City: Cincinnati
State: OH
Zip: 45202
Country: USA
Phone: 513-***-****
Skill Level: Experienced
Salary Range: $95,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Susan Lennard
**********@********.***
PROFILE
A highly experienced and professional Senior Business Analyst and Functional Architect with significant information technology experience. An expert with the production of requirements. Extensive international experience. Proven track record of delivering quality solutions for demanding projects. Extensive experience in all areas of customer care and billing - Billing, rating, customer care, financial reporting, provisioning, payments, collections, mediation, and interfaces. Working primarily in the Telecommunications industry at a business that is recognized for its industry-leading record of delivering Business Support Systems (BSS) transformations to communications service providers around the world, working with companies such as: Sprint, ATT, Cricket, Orange France, Cincinnati Bell, and NTT.
ADVANCED SKILLS
* System/Enhancement Requirements Documentation
* Solutions/Implementation Documentation
* Decision Making/Problem Solving
* Systems Integration
* Requirements Definition
* Client Management
* Data Analysis and Conversion
* Solutions/Business Needs Definition
* Strategy Solution Development
SOFTWARE: Microsoft: Outlook, Internet Explorer, Word, Excel, PowerPoint,, Visio, Sharepoint, SQL
PROFESSIONAL EXPERIENCE
NetCracker, Cincinnati, OH 1989-2012
Convergys Corp, Cincinnati, OH
CBIS (Cincinnati Bell Information Systems)
NetCracker purchased the Information Management division of Convergys in May 2012. Convergys develops billing systems for telecommunications companies (wireless, wireline, and cable).
Professional Services Group - Senior Business Analyst (Senior Manager), Convergys Professional Services Group (CPS) (2005-2012)
* Performed key business analyst and functional architectural roles in Billing systems implementation projects and scoping studies at Tier 1 and Tier 2 Telecommunications carriers.
o Served as the rating and billing functional solution architect for a several tier 1 Telecommunication customers for replacing their entire billing platform due to changes in telecommunications technology.
o Worked onsite a variety of international and Domestic projects in a lead customer facing roles. Internationally, the countries have included: Canada, Japan, UK, Portugal, France, Brazil, Australia, and Turkey.
o Created high level solution architecture and provided subject matter expertise on implementation projects and sales opportunities.
o Translated business needs into clear and concise functional and/or technical requirements and draft solutions. Led groups of 3-4 business analysts.
o Managed requirements through the entire Software Development Life Cycle (SDLC)
o Facilitated JADs. Gathered, synthesized and prioritized requirements using interviews, document analysis, requirements workshops, and site visits
o Worked with the end customer and 3rd party software providers to provide integrated solutions and interface specifications.
o Participated in design reviews and test case development and review for new software enhancements.
o Facilitated working sessions with clients to review and assess process improvement opportunities through both system enhancements on business operation changes.
Susan Lennard
Core Product Group - Technical Consultant - System Engineering (1998 2004); System Engineering (1995 1998)
* Member of the Core Product Development Group translating business needs into clear and concise functional and/or technical requirements.
o After a new acquisition of a company in the UK, was the sole on-site US representative learning their product and assisting with their acclimation into their new company. After, a decision to eliminate that product, was asked to stay and provide knowledge transfer to the UK employees on the functionality of the existing US based product and the processes and procedures used for that product.
o Interacted with both external customers and internal resources in the analysis of the billing solution to identify enhancements required and resolve business needs.
o Identified future market driven business needs to specify enhancements that would improve the core product offering.
o Partnered with clients in the mapping of their current business processes, functional needs, and technical architecture into a new billing system.
o Worked with both external and internal resources in the creation, validation and review of test cases.
o Provided on-site production and testing support, and training of new project members and customers.
o Assisted in the responses to new business capture activities.
CINCINNATI MILACRON - Manufacturing Industry 1984 - 1989
Analyst
* SME for the conversion of an in-house Payroll system to a packaged Payroll system.
* Project leader for the conversion of an in-house Personnel system to a packaged Personnel system.
* After conversion provided system support for both the packaged Payroll and Personnel system.
* Assisted with the support of an Accounts Receivable system and an Accounts Payable system.
TAFT BROADCASTING - Entertainment Industry 1982 - 1984
Analyst
* Provided system support for a packaged payroll/personnel system
* Supported an inventory system of syndicated television shows
EDUCATION/TRAINING
Xavier University
Master of Business Administration
Vanderbilt University
Bachelor of Science
COMMUNITY ACTIVITIES
Downtown Residents Council
Board Member, Communications Chair
ArtsWave
Community Chair of the Residential Division
Contact this candidate