Customer Service Marketing

Reply to: ************@*****.***

Young Eager Marketing Professional. (Fredericksburg, VA)

Hello.

I am an eager marketing professional with 1.5 years experience in all aspects of marketing. I am currently working for a small home remodeling company, and unfortunately I may have to depart the company due to financial issues. Feel free to also check out my online resume on LinkedIn.

Below is my resume, and I am hoping for a salary close to $45k/yearly:

Kimberly Scafaro

Objective

Obtain specific hands on experience in marketing/advertising techniques to further enhance skill set while utilizing opportunities to practice skills acquired through college in a real world environment/setting.

Education

Kent State University

Major: Marketing

Graduation: December 2011

Relevant Coursework

Service/Web/Retail Marketing

Marketing Policy and Strategy

International Marketing

Marketing Research

Marketing Applications

Operations Management

Advertising and Promotion Management

Personal Selling and Sales Management

Consumer Behavior

Visual Design for Communication

(InDesign/Adobe software)

Integrated Business Policy

Work Experience

AC Builders LLC (Fredericksburg, VA) -- Marketing Manager

January 2012 -- present

Acted as executive assistant to owner; preparing scheduled events and client meeting, and kept track of transaction for business use.

Planned and worked vendor shows, craft shows, etc to gain awareness for company.

Manage and coordinate all marketing, advertising and promotional staff and activities

Develop and implement marketing plans and projects for new and existing products

Prepare and finalize all residential/commercial proposals to be sent out to customers

Deliver marketing activity within agreed budget

Follow up with new and existing customers for research purposes

Conduct administrative duties within the office, with extensive use of Microsoft Office.

Utilized Home Designer 2012 software for customer designs.

Swensons Drive In Restaurant (Fairlawn, OH) -- Assistant Manager

April 2011 -- August 2011

Open and prepare restaurant for daily operation

Ensure quality control while running the register

Run day to day production of the restaurant

Monitor labor to sales control sheet hourly

Adecco (Cuyahoga Falls, OH) Temp

November 2010-April 2011

Worked as greeter for holiday season at Verizon in the Stow, OH location

Greeted every customer to enter the facilities and assist them in signing in for service as well as educate them on the use of the My Verizon kiosk.

Assisted customers on the basic use of their phones.

Super Kmart (Lorain, OH) --Supervisor/(Streetsboro, OH) - Fashions Associate

April 2006 -- August 2007 & February 2008 -- November 2011

Directly supervise 15+ associates during scheduled workday

Processed up to 100 transactions daily as a Service Desk Associate

Trusted to reconcile $6000 cash drawer daily

Began as Service Desk Associate and promoted to Supervisor within five months

Transferred to the Streetsboro, OH Kmart in August 2010, moving closer to school

Target (Amherst, OH) -- Cashier

August 2007 -- February 2008

Spearheaded all merchandise displays for Grand Opening

Greet customers and process transactions with a positive and friendly attitude

Trusted with large amounts of money at assigned workstation

Teletech (Amherst, OH) -- Customer Service Rep

June 2010 -- August 2010 (seasonal)

Answer incoming calls for T-Mobile customers at a call center

Topics ranged from billing to technical troubleshooting of cell phones

Answered up to 50+ phone calls in a single work day

Departed company after the summer break to move closer to school

Organizations and Affiliations

NJROTC (Naval Junior Reserve Officer Training Corps) -- Lorain Admiral King HS (2002-2006)

o Rank upon completion; O-2 (Lieutenant Junior Grade)

o Admin officer during the end of Junior and entire Senior year of high school

Administered proper paperwork of the organization

Assisted in conducting orientations, fundraising events, and social events

o First Lieutenant Junior year

Placed in charge of assigning cadets to daily clean-up of classroom and storage room

o Instilled in me discipline and a will to accomplish all tasks

o Senior Project

Conducted/ Set-Up fundraising event

Teamed with the Salvation Army to place volunteers from class to serve as attendants at the assigned station during Christmas season

Placed in control of ensuring attendance/placement/appropriate behavior of the volunteers.

Location: Fredericksburg, VA

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