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WILBUR
STEELECustomer Service Rep
W. JAIME STEELE
**** *. **** **., ***. A102 602-***-****
Phoenix, Arizona 85006 *********@*****.***
SUMMARY
Experienced in legal, healthcare and call center environment. Excellent communicator and quick learner. Recognized for having a team focus, maintaining confidential information, using analytical skills, meeting deadlines, quality and accuracy, and multi-tasked using many office equipment.
PROFESSIONAL EXPERIENCE
AMERICAN PACESETTERS, Mesa, AZ 2008-2009
Tele-Service Agent
Placed business to business phone calls, spoke with clients following script verbatim and data entry of client information. Completed an average of 125 calls per day with quality of 88% or better. Multi-tasked using a computer, telephone, and writing down notes. Recognized by management for strong customer interaction with proven results.
INDEH BAH LEGAL DOCUMENTS, Phoenix, AZ 2004-2008
Legal Document Preparer
Prepared legal documents and pleadings for tribal court proceedings. Interviewed clients and researched their legal issue. Prepared an average of over 25 legal documents per month.
DOCUTRAK, Phoenix, AZ 2007-2008
Office Clerk
Received, sorted and distributed mail, data entry, scanned records into PDF format for electronic filling in company database, filing subpoenas in court. Recognized by General Manager for being a team player. Uploaded over 400 documents into company database for litigation purposes on daily basis.
INDIAN HEALTH SERVICES, Phoenix, AZ 2001-2004
Medical Staff Assistant
Prescreened medical staff applications, conducted primary source verifications, and updated credentialing files. Maintained a credentialing/human resource database of over 1000 medical practioners. Researched and conducted background checks on all medical practioners.
LAW OFFICE OF WILLIAM HORTON, Phoenix, AZ 1997-2000
Legal Secretary
Prepared legal documents for personal injury claims, and answering client phone calls. Calculated cost and damages with consistent accuracy. Worked additional hours to prepare for ongoing litigation and insurance settlements deadlines.
EDUCATION
Eastern Arizona College, Thatcher, AZ
General Studies, 2008
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