Customer Service Project Manager

Ray Rodriguez

Email: **********@********.***

Address: **** ****** **** ******

City: Melbourne

State: FL

Zip: 32940

Country: USA

Phone: 321-***-****

Skill Level: Management

Salary Range: > $250,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RAYMOND P. RODRIGUEZ

1200 Harbor Town Circle, Melbourne, FL 32940

**********@********.***

Mobile: 321-***-****

SENIOR OPERATIONS MANAGEMENT EXECUTIVE

Seasoned Operational Strategist with 15+ years of diverse experience conceptualizing, developing, and implementing comprehensive solutions that increase efficiency, diversify program offerings, and strengthen facility-wide safety measures. Leverage diverse background as a career educator, sports medicine practitioner, and operations manager to develop and launch new, inventive programs aligned with organizational goals. Skilled communicator who builds, trains, and empowers top teams to succeed. Fluent in both English and Spanish.

OPERATIONS MANAGEMENT STRATEGIC PLANNING STAFF TRAINING & DEVELOPMENT ACADEMIC & ATHLETIC OPERATIONS CUSTOMER SERVICE PRESENTATIONS PROCESS IMPROVEMENT POLICY & PROGRAM DEVELOPMENT SAFETY RISK MANAGEMENT

PROFESSIONAL EXPERIENCE

FLORIDA AIR ACADEMY - Melbourne, FL 2008 to 2013

Private boarding school, providing college-preparatory education to students grade 6-12.

OPERATIONS DIRECTOR

Hired to direct day-to-day operations of the general physical plant and lead strategic development efforts. Analyze established processes to identify and address key areas of improvement to drive optimal functionality. Absorbed OSHA/safety compliance responsibilities in addition to risk management oversight to foster safe and compliant operations. Liaise with external vendors to procure necessary services and negotiate cost-effective contracts. Spearhead a variety of programs, initiatives, and engagements focused on improving facility services and increasing efficiency in addition to securing re-accreditation. Conduct training programs, overseeing residential life activities throughout the academy with responsibility for Commandants department and all supervisory staff in non-academic roles.

Instilled order by revamping maintenance, custodial, and grounds departments responsible for the care and upkeep of 13.5-acre facility.

Maximized efficiency by implementing new solutions throughout transportation and laundry segments that overhauled procedures and integrated new, effective processes.

Collaborated with ownership to identify, develop, implement, and manage finances for $1M campus renovation project.

Promoted implementation of solutions to guarantee sustained improvement as administrative lead for interscholastic athletic program. Directed athletic director and coaches in execution of program and assured alignment with overall organizational vision.

Championed comprehensive redesign of academy`s special programs (such as flight, driver`s education, and martial arts offerings). Secured vendors and formulated procedural protocols to ensure adequate upgrade of offerings.

WILLARD BROTHERS CONSTRUCTION/SELECT BUILD - Sunrise, FL

2005 to 2008

Private Shell Contractor operation, second largest in the U.S.

REGIONAL SAFETY COORDINATOR

Orchestrated safety/field training programs along with site inspections, leading company safety operations. Promoted secure and safe daily activities, supporting QA, policy development, staff training, process improvement, and program development efforts. Chaired plant safety committee, conducting on-site visits, training seminars, and facility-wide plant inspection in addition to chairing response team charged with resolving on-premise issues. Managed SWPP program, aligned with Select Build corporate guidelines and chaired Safety Committee for the Truss Plant.

Increased efficiency, collaborating exclusively with the Director of Risk to streamline both quality assurance and quality control programs. Received NAHB certification for both programs.

Increased workforce performance and improved safety measures by outlining courses and administering all company personnel training programs.

RAYMOND P. RODRIGUEZ

**********@********.*** Page 2

HOLY TRINITY EPISCOPAL ACADEMY - Melbourne, FL 2003 to 2005

Coeducational college-preparatory school for grades preschool - 12th, operating under guidance of Holy Trinity Episcopal Church, The Episcopal Diocese of Central Florida, and the National Association of Independent Schools.

DIRECTOR OF ATHLETICS, DEPARTMENT CHAIR: PHYSICAL EDUCATION

Oversaw all aspects of athletic operations for 19 interscholastic athletic teams. Monitored budgetary guidelines, managed facilities, supervised staff, and led strategic planning efforts to ensure operational excellence. Directed engagement throughout all phases of lifecycle, driving delivery of comprehensive interscholastic athletics platform. Assured adherence to institutional mission as well as expectations of rigorous college preparatory program. Additionally acted as certified/licensed athletic trainer for all teams, providing coverage throughout practices at games. Instrumental in securing FCIS and SACS re-accreditation.

Mitigated risk, partnering with healthcare and medial professionals to promote safe athletic environment, establishing scope across the department.

Formulated new and upgraded existing departmental guidelines, drafting and disseminating policy and procedure handbook for all staff, athletes, and parents.

THE PAXEN GROUP, INC. - Melbourne, FL 1998 to 2003

Educational services company specializing in accelerated education, training, and curriculum for at-risk youth and adults.

SENIOR TRAINING MANAGER, MEMBER OF BOARD OF DIRECTORS

Led all aspects of federally-funded programs throughout multiple states on a national level. Evaluated staff performance and monitored budgets and finances for programs funded by Workforce Investment Act. Ensured high levels of customer service at all stages, guiding projects from initial conception through completion. Possessed oversight of risk management duties across all programs to support seamless engagements with minimal critical issues.

Formulated sound programs by strategically developing new products and creating curricula for company initiatives worldwide.

Directed cost-effective and efficient operations, assisting Chief Operations Officer in the revision of company policies and orchestration of nationwide staff training programs. Additionally drove marketing and servicing efforts for all programs through delivery phases.

EARLY CAREER

Previous positions held as a Project Manager for The Paxen Group and various Head Athletic Trainer and Assistant/Adjunct Professor positions at institutions such as Hope College, The Florida Institute of Technology, New England College, and Columbia University.

EDUCATION

M.S. - Indiana State University - Terre Haute, IN

B.A., Haverford College - Haverford, PA

PROFESSIONAL AFFILIATIONS

Member, National Athletic Trainers Association

Member/Executive Board/Corporate Partners Chair, Athletic Trainers of Florida

PROFESSIONAL CERTIFICATIONS

Certified, National Athletic Trainers Association

ASHII Certified Instructor

American Red Cross Instructor Certification

OSHA 30 Hour, 1929 Construction/1919 General Industry

Certified, IBOEHS

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