Customer Service Sales
Resume:
Jesus Chavez
Email: *********@********.***
Address: ***** ***** ******** **
City: El Paso
State: TX
Zip: 79936
Country: USA
Phone: 915-***-****
Skill Level: Director
Salary Range: $70,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JESUS CHAVEZ
11695 Rufus Brijalba Drive Mobile: 915-***-****
El Paso, Texas 79936 *********@********.***
Energetic and dedicated professional with over 20 years of successful experience in operations management positions. Excellent lead by example attitude with a strong ability to train personnel to accomplish company goals. Expert at analyzing and researching information and creating solutions. Strong communication and interpersonal skills with the ability to interface with, customers, associates, and management on all levels.
CORE COMPETENCIES:
* Operations Management * Strategic Marketing / Sales
* Sales / Budget Forecasts * Personnel Management / Development
* Merchandising * Market Research
* Regulation Compliance * Customer Service / Public Relations
Bilingual in English / Spanish
Proficient in Microsoft Office
PROFESSIONAL EXPERIENCE
REGIONAL SUPERVISOR 2006 - 2012
FIRST CASH FINANCIAL SERVICES El Paso, Texas / Juarez, Mexico
Managed operations of seven pawnshops in the El Paso and Juarez area to include seven store managers and 12 assistant managers. Provided leadership, focus, direction to personnel to achieve regional goals.
Concurrently managed several target areas to include sales, profit and loss, budget forecasting, net income, cash/audit control associate productivity, and customer service.
Monitored sales goals on a quarterly, monthly, weekly, and daily basis; created and implemented strategies to achieve sales goals.
Conducted personnel evaluations and coached on areas of improvement to include sales strategies, store policy compliance, and management skills; researched market value of electronics, gold, and silver and trained personnel.
Key Achievements: Increased yearly net income from $800K to $2.5M; conducted four store remodels and one store relocation to expand on merchandise inventory; successfully opened new location.
GENERAL STORE MANAGER 2003 - 2005
ECONOMY CASH & CARRY El Paso, Texas
Directed and oversaw all store operations; created personnel schedules, managed inventory and merchandising.
Implemented new sales strategies, higher customer service standards, new cash registers and software, and inventory and cash control audits.
Improved store appearance and instructed regular training on customer service; managed profit and loss and conducted budget forecasting.
Key Achievements: Implemented changes and strategies that resulted in weekly sales doubling from $1M to $2M.
Jesus Chavez Page 2
PROFESSIONAL EXPERIENCE (Continued)
STORE DIRECTOR 2002
LOWE'S SUPERMARKETS El Paso, Texas / Belen, New Mexico
Converted Van Winkles location into Lowe's Supermarkets in the Belen area; conducted intensive training to implement new policies, guidelines, and upgrade outdated technology.
Worked closely with department heads to create changes and train personnel; built strong focus on customer service skills.
STORE MANAGER 1987 - 2002
WELSH'S / LOMART El Paso, Texas
Managed and coordinated daily operations and performed Human Resources duties to include screen, hiring, and training personnel; created schedules, and supervised up to 50 employees.
Oversaw and maintained reports of daily sales to ensure store was achieving sales goals; implemented promotions and displays to increase sales.
Conducted opening and closing procedures, vendor relations, inventory control, profit and loss, cash management, and personnel training.
Evaluated personnel on a quarterly basis and coached on areas of improvement to include customer service, sales, and attendance; maintained safe working environment according to company standards and policies.
EDUCATION
Bachelor of Business Administration in Business Management
University of Phoenix, Santa Teresa, New Mexico
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