Customer Service Manager

New Resume Alicea Peyton

Alicea Peyton **** S. Calumet Avenue Chicago, IL 60628 Home: 773-***-**** Office Professional Cell: ***-***-****************@*****.*** To obtain a career that will utilize my experience as a qualified Manager of Office Services and Events. Computer Skills Microsoft Word Core Competencies Microsoft Excel Typing Project Management Microsoft PowerPoint Customer Service Concessions Microsoft Access Date Entry Mailroom Microsoft Outlook Telemarketing Shipping QuickBooks Purchasing Receiving Social Media Accounting Hospitality Retail/Wholesale Travel Booking Volunteer Fundraising Switchboard Grant Writing Voicemail Bottomless Closet Computer Skills Non-Profit 1/11- 4/11 Reports Clean Driving Record 435 N. LaSalle Scheduling Music & Writing Chicago, IL 60654 Social Media Basic Office Machinery 312-527-9664Client Services Volunteer Summer Experience Lakeshore Learning Store Peydayz Comin Publishing 2255 W. 95th Street Chicago, IL Chicago, IL 60643 Publisher 2000 - Present 773-***-**** Seasonal Sales Associate Key Contributions: Summer 2010 Music, Literature, and Book Publishing; E-publishing, Print on Demand, Distribution, Press Releases; General Office, Social Media Schools eConsulting Group Cadenci LLC 200 W. Madison Chicago, IL 6th Floor Event Planner 1995 - Present Chicago, IL 60606 312-***-**** Key Contributions: 312-***-**** (fax) Expertly plan events, establish budgets, review locations, and choose venues; ensure the best rates possible by skillfully negotiating with suppliers, vendors, and Wendell Phillips H.S. entertainers; outsource highly qualified caterers, florists, and limousine services; hire 244 E. Pershing Rd. and oversee the contracted team of event contributors, including various musicians, Chicago, IL 60653 photographers, and disc jockeys; assist in the development plans for floral 773-***-**** arrangements, invitations, and food tastings; direct annual events and fundraisers for Diploma 1988 businesses and organizations; solicit donations and organizational funding through local grant programs and initiatives; develop and distribute souvenir booklets, compact Wendell Green discs, cassette tapes, and digital versatile discs; lead volunteer marketing efforts 1150 W. 96th Street through sending out announcement forms, email blasts, and developing websites; Chicago, IL 60643 continually increase visibility by creating displays; plan and coordinate opening night 773-***-**** and release events; serve as the primary source of contact for all involved social 1976-1984 aspects of performance, including very important people; develop and maintain relationships within the community to boost attendance levels; monitor staffing levels in all service areas to ensure exceptional member services; lodge booking and travel arrangements. Experience Cont d Music Education Chicago Board of Trade Sherwood Conservatory Chicago, IL of Music Merit Music Program Corporate Mailroom Receptionist 1998 - 1999 Mayfair Academy Office Services Assistant 1996 - 1998 Music Instruments Hired onboard as an Office Services Assistant within the purchasing department of Clarinet a prestigious financial company. Then, I obtained a lateral promotion as the Bass Clarinet mailroom front office liaison for the entire corporation. Piano Organ Key Contributions: Keyboard Placed calls for paper purchases; maintained inventory and price adjustments; created spreadsheets, purchase orders, word documents and forms; answered a Television multi-line office phone with extensions and voicemail features; collated, stapled, Bobby Jones/2006 Urban and copied paper print jobs; processed paperwork in exchange of receipt and handlage of empty toner and ink cartridges; sorted, checked, and distributed empty Impact Summit or damaged product containers for UPS/Fed-ex pickup; coordinated the completion of customer service forms in lieu of inter-departmental office product exchange; Radio performed general maintenance of facility and office equipment; made drop offs to 106.3 FM Effie Rolfe the mailroom. 102.3 Rejoice 89.3 FM W.K.K.C. Radio Maintained schedules for mail, messenger, and package deliveries throughout the entire Corporation; assisted and sometimes entirely responsible for either receiving, Internet TV/Radio sorting, and shipping mail, special messaging, and packages; demonstrated proper Olive Harvey College techniques for packaging and tape-gun usage; operated mailroom and office Probation Challenge equipment; tabulated incoming and outgoing logs for scheduled pickups and drop- U-Stream offs; monitored, managed, and ordered inventory including office supplies, company brochures, and office machine consumables; recycled; completed various Certifications monthly reports for departmental billing and expenses; provided multi-line phone Basic Sewing coverage with voicemail features at the reception desk; acted as a greeter, liaison, Intermediate Sewing back-up coverage for the Administrative Assistant; performed general office duties, Start Your Own Business II ran local errands and rare menial assignments. Basic Electronics Electronics Communication Blackstone HotelAchieving Results with Others Communication for today s- Chicago, IL CBOT Workforce Office Manager Expert Executive Receptionist 1994-1996 Publications The Spiritual Origin of Key Contributions: Sound and Music/Book Front Desk Receptionist for the Executive, Catering, Concierge and Sales Managers offices. Front desk mediator for the executive assistant as it related to customer say You re Strong!/single complaints, employment opportunities, and general facility concerns. Dealt with all CD these matters via telephone, in writing, and in person by mostly directing the concern to the individual responsible while awaiting their instruction. Responsible I m On Assignment Live for manual bookkeeping. Responsible for wedding, meeting, and banquet room Redeeming s World showings and reservations. Responsible for catering and facility information. Church/CD Responsible for the gift certificate rewards program. Managed the security of the storage area used by the conjoining restaurant. Responsible for the executive Websites offices switchboard, voicemail, and messages. Responsible for general office www.facebook.com/ practices. peydayzcomin www.peydayzcomin.us Education & Credentials www.cadenci.weebly.com eConsulting Group Chicago, IL Completed 8/6/12 International, Board of Education Endorsed Certification as an Office Manager Expert. Received extensive training in Social Media, Quickbooks, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Project Management