Quality Assurance Customer Service

Donald Routh

Email: abqmp1@r.postjobfree.com

Address: ** ******** **.

City: Chestnut Ridge

State: NY

Zip: 10977

Country: USA

Phone: 845-***-****

Skill Level: Experienced

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DONALD ROUTH

abqmp1@r.postjobfree.com * 845-***-****

Lead Programmer & Project Management Professional

Innovative and accomplished Programming and Project Management Leader with more than 26 years experience driving key compliance, information security, and customer satisfaction initiatives. Utilizes state-of-the-art systems engineering skills to develop critical quality assurance testing programs. Outstanding analyst adept at diagnosing weaknesses in technology processes and structures, and spearheading creative remediation efforts. Noted for expertly aligning information technology strategies with business needs by conducting high-profile project management initiatives and executing key process improvements. Strategic leader skilled in directing projects, team activities, and verifying data privacy. Genuine relationship builder with coworkers, customers, and senior management.

Key Competencies

Quality Assurance & Testing Project Management & Documentation Data Privacy Strategic Technology Planning Information Systems Security Regulatory Compliance Systems & Application Support Coding Technical Support

Technical Competencies

COBOL COBOL 2 PL1 BAL SQL Access JCL and Utilities Sort File Aid IDMS Excel Word Access Agile Scrum PMP

PROFESSIONAL EXPERIENCE

NEW YORK LIFE, New York, NY 1986 to 2012

One of the largest mutual life-insurance companies worldwide with $287B in total assets and $15B+ in surplus and AVR.

Senior Applications Specialist

Progressive leadership experience over a long career commanding assessment, direction, and implementation of programs and best practices to maintain compliance of personal data with company policies. Excelled in management of quality assurance testing to identify functional issues, and creation of daily status and request reports. Directed execution of mainframe, online, and web services initiatives. Provided exceptional customer service through rapid escalation of privacy issues. Maintained current knowledge of laws and regulations applicable to data privacy of 30M+ policy holders. Assumed additional spearheading technical support for Y2K coding and testing.

* Expertly managed client data, ensuring superior compliance and ethical controls to achieve optimal satisfaction.

* Championed an integrated quality assurance testing region that enhanced tracking of functional issues.

* Designed an innovative system to resolve data privacy issues concerning sensitive customer financial information.

* Enhanced compliance assurance through creation of a global date compliance program aimed at identifying risks, mitigating loss, and ensuring adherence with applicable data security, flows, and privacy requirements.

* Key collaborator with Senior Leadership in execution of technical projects from planning to implementation, ensuring 100% compliance with budget and project plans.

EDUCATION & CERTIFICATIONS

* PMP Certification, Villanova University - Radnor Township, PA (5/2013)

* Computer Science Coursework

o Fairleigh Dickinson University - Madison, NJ

o Dominican College - Orangeburg, NY

* Certificate in Computer Programming, Computer Processing Institute

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