Customer Service Engineer

Jacob Tucker

Email: **********@********.***

Address: **** **** **** ** *** 1094

City: Arlington

State: TX

Zip: 76011

Country: USA

Phone: 972-***-****

Skill Level: Experienced

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JACOB TUCKER

ARLINGTON, TX 76011

**********@********.*** 972-***-****

SUMMARY

Clearance: SECRET

Experienced logistician providing over 3 years of logistics support functions (i.e., planning, development, implementation, and management of support concepts and strategies). Interested in pursuing a logistics analyst position.

* Maintenance Strategic Planning * Electronic Engineering * Field Support-

* Organizational Skills * Hazmat & Safety Domestic/International

* Detailed Reporting * Supply Chain Management * Multi-Tasking

PROFESSIONAL EXPERIENCE

Lockheed Martin Missiles & Fire Control-Dallas, Texas 2009 - 2012 Logistics Management Analyst

* Conducted government property distributions to domestic and international destinations. Handled incoming and outgoing supply demands for customers stateside and overseas.

* Extensive knowledge of government forms DD250 & DD1149 for multiple customer demands

* Performs order analysis with customers through logistics initiatives

* Integrated learning from customers, competitors, operating entities, distribution, transportation, customer service, other industries, and professional training to continuously improve broad knowledge of logistics management skills

* Monitored supply demands for various government programs such as ATACMS, MLRS, GMLRS, &HIMARS

* Implemented logistics supply chains for foreign and domestic personnel ranging from JAPAN, KOREA, EGYPT, THAILAND, JORDAN, UK, DC, FLORIDA, ARIZONA, TEXAS, MARYLAND, etc..

* Compiled chemical and equipment shortages and replenishment lists using SAP and Oracle programs

Lockheed Martin Missiles & Fire Control-Doha, Qatar 2007 - 2009 Field Engineer

* Implemented daily maintenance schedule used by entire team for service on the PATRIOT PAC-2 and PAC-3 PATRIOT Missile Defense Systems. Improved techniques used on monthly maintenance to increase work performance. Tactically emplaced and initialized PATRIOT equipment. Scheduled & held meetings with customer supply team for quarterly inventories and inspections.

* Conducted daily services Accountable for the Operational Readiness of assigned equipment and assets valued in excess of $19.5M.

* Provided customer with monthly reports to include working with forms and software programs such as DD2404s, CORs (Cost of Repair), ECOR (Estimated Cost of Repair), Fed Log, AWRDS (Army War Reserve Deployment System)

* Ordered, received, stored and replaced parts totaling in the range of $1,000 to $300,000.

* Accountable for the Operational Readiness of assigned equipment and assets valued in excess of $30M. Recognized with multiple awards for producing team effectiveness and exceeding safety expectations.

* Conducted equipment testing for large-scale elements consisting of $10.5M to Army units scheduled to deploy.

JACOB TUCKER PAGE 2

Advanced Systems Technology-White Sands Missile Range-New Mexico 88002 2006 - 2007 Simulation Combat Warfare Analyst

* Conducted war game scenarios using interactive computer software for real life combat soldiers in combat zones around the world.

* Generated viable information for supervisors to supply to government personnel for strategic planning

* Created military units based off of gathered Intel of oppositions terrain, unit size, vehicle depots and weather conditions.

* Use state-of-the-art weapons and defense measures to overcome the opposition forces to result in least amount of

U.S. MILITARY-ARMY 2001 - 2005 14T PATRIOT MISSILE MAINTAINER AND OPERATOR

* Certified and trained on numerous fault isolation and troubleshooting procedures. Maintained up to $3M of military equipment with Army regulated PMCS. Conducted daily, weekly, monthly, quarterly, semi-annually, and annually -20 level PMCS.

* Served as squad leader for a six soldier squad. Conducted daily uniform inspections as well as military trivia.

* Rewarded with Post Commander's coin for best time and best score on Table XII certifications on PATRIOT Missile forklift reload in the Brigade.

* Participated in PATRIOT Live Fire mission in New Mexico. Provided security at ammo supply point for ammo, missiles, and equipment totaling in costs well over $200M.

* Trained in excess of 30 personnel on the use, operation and maintenance of the PATRIOT PAC-2 Launcher System.

* Rewarded with Brigade Commander's coin and belt buckle for outstanding performance in PATRIOT Missile Reload (forklift).

* Trained on 10,000 lbs. lift forklift & cable-operated crane for PATRIOT missile reload and movement.

TRAINING & QUALIFICATIONS

COMPTIA A+ COMPTIA NETWORK +

HAZWOPER Course ESD Sensitive Devices Lvl 2 Gold M270 Military Track Vehicle Trng ADULT/CHILD/INFANT AED CPR 10,000 lbs Forklift Operator PEDIATRIC/ADULT/UNIVERSAL FIRST AID 5 ton Sling & Hoist Operator OPSEC SECURITY TRAINING

AUTOMATION

Microsoft Office Word(R) JANUS CADS Microsoft Office Excel(R) SAP FED LOG Microsoft Office PowerPoint(R) ORACLE AWRDS

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