Manager Customer Service

Scott Bae

Email: *********@********.***

Address: ** ******* ***** **

City: Northfield

State: IL

Zip: 60093

Country: USA

Phone: 847-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Scott Michael Bae

19 Rolling Ridge Rd., Northfield, Illinois 60093

Main: 847-***-**** Email: *********@********.***

Summary

Technical Skills:

Cloud computing user knowledge (Amazons Cloud, Dropbox, Google Docs, SkyDrive)

Built customized personal pcs for clients, in terms of both software installation & hardware customization.

Operating Sytems Hardware Software

Windows 95/98/ME/XP/Vista/7/8 Routers/Switches/Hubs/Access Points (Word/Excel/Powerpoint/Visio/OneNote)

Printers/Scanners/Print Servers MS Outlook

Google Chrome/Android OS PCs/Tablets/Smart Phones Google Apps (i.e Gmail, Picasa, etc.)

IOS(IPAD) A/V Equipment/ Projectors & Mixing Boards Adobe Photoshop/Premiere

Photography Equipment (Video & Camera) Fiserv/Metavante Systems (Banking)

Browsers: Internet Explorer, Chrome, Mozilla, Skyfire, Dolphin and Safari

Other Skills:

Fast and eager learner

Self motivated

Time management skills

Attention to detail

Able to work independently or in groups

Willing to relocate

Professional Work Experience

Foster Bank

Operations

Promoted to Operation Specialist July 2012-Present

Managed various databases for use by the bank.

Generated numerous system reports via Fiservs Web Director, for use to measure various banking activity and profit oriented analysis.

Conducted operational meetings to review matters ranging from day-to-day operations to future projects.

Conducted/managed all training involving ABA (American Bankers Assoc.) regulated and other related training.

Provided support/Training for Fiserv Navigator, to branch managers, personal bankers and tellers.

Provided support to customers for Internet Banking, via Fiservs Connect 3 for both personal and corporate customers.

Coordinated support efforts with Fiserv, via Fiservs C3 case management system for case creation/management of more complex issues.

Created/setup system via Access Manager in Fiserv Navigator, for the bank to use password token authentication for our big corporate customers.

IT Department

Promoted to Harland Loan Software Administrator December 2011-Present

Assisted with the migration/training/updating of core banking system software from Metavante system to Fiserv system.

Provided reviews of the Fiservs LinkLive software before implementation, to determine its best uses as well as the needed standards of use for the software, within the bank.

Set up all needed configurations, in preparation for implementation of Fiservs LinkLive (a communication software), Harlands CreditQuest, Harlands LaserPro and ProSign throughout the Bank.

Developed/managed a database of all personnel that would need access to the Fiservs LinkLIve, CreditQuest, LaserPro & Prosign Software.

Developed necessary documentation, (i.e. manuals, training guides and FAQ templates) relating to Fiservs Mobile and Branch Capture, Linklive, CreditQuest, LaserPro and ProSign.

Maintained, updated and routinely tested Fiservs software for potential issues and upgrades.

Ensured both Fiservs and Harlands software and Bank practices are compliant with all related government authorities.

Provided onsite/online/telephone support to all staff, who have questions or issues with the Fiserv software being used.

Conducted all necessary training for all Fiserv related software.

Conversion/Internet Banking Assistance

Trained & assisted the temps who were working on the Bank File System Conversion to Fiserv.

Provided support to customers with adjusting to the new system (Fiserv) software, with regards to online banking, bill pay, ACH transfers and other banking matters, such as password resets.

Assisted with data entry, organizing, consolidating and merging of necessary customer portfolios in Fiserv Navigator.

Rendered support to branch managers with customer inquiries and concerns relating to Fiserv Navigator.

Compliance Department

Created reports & databases, upon request, to be used by Chief Compliance officers, when decisions are to be made regarding BSA & compliance matters or otherwise requested by regulators.

Managed records and reported on any changes or updates to BSA & Compliance Regulations that affect the bank.

Conducted required compliance trainings of all bank staff and managers.

Note Center Department

Performed database management for the Insurance database, with back-logged insurance information that needed to be entered into the Fiserv system.

Portfolio Manager/Collection & Workout Specialist March 2010 April 2011

Managed and maintained high risk loans and proceeded with appropriate legal actions, when necessary.

Performed workouts with customers that chose to resolve troubled loan.

Prepared SBA packages for liquidation and purchase, to be sent to the SBA.

Prepared and maintaining property for sale upon foreclosure.

Worked with realtors, attorneys and other entities to ensure smooth transaction and maintenance of properties.

Provided updates and generated reports to present to the executives, regarding troubled loans.

Personal Banker/Customer Service November 2009 March 2010

Interacted with customers with any questions and concerns regarding their account.

Performed financial transactions, as authorized, to serve customers particular needs.

Maintained and developed relationships with new and current customers.

Teller July 2009 - November 2009

Worked in the walkup, the vault, the drive-thru window and also serviced the ATM machines, as needed.

Performed daily financial transactions, as authorized, to serve customers needs.

Leadership Development Program (Main Scope) July 2009 Present

1. Learn all aspects of bank, from the day to day operations to eventually, operations at the management level.

2. Learn to developed ideas and take notes of needed areas of improvements.

3. Learn to lead & help the bank innovate towards future growth.

KBC TV

Operations Manager October 2007 June 2009

Developed alternative revenue earning strategies through the use of various mediums.

Developed and stabilized the stations IT and database network.

Set up & maintained firewalls and security protocols for the stations internet as well as set up & maintained file network servers for file storage, distribution and collaboration.

Oversaw and approved finalized content with all of its programming.

Developed relationships with other potential corporate advertisers & networks.

Worked with other Asian minority TV networks and programs in a media collaboration effort to get all Asian programming, here in Illinois on various cable networks.

Education:

Bachelor of Arts in Criminal Justice Michigan State University 2001

MBA (Master of Business Administration) Northpark University 2009

Masters of Information System Management DeVry Keller Graduate School(Current) 2012

Awards & Recognition

Unity Award (VAI) Dedicated Comm. Service November 2008

BRAINS AWARD (Most Successful & Youngest Asian Businessman) April 2008

Asian American Hall Of Fame Award for Government Service June 2005

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