Customer Service Sales
Resume:
Robert Wathen
Email: *********@********.***
Address: **** ****** ****** ***
City: Gaithersburg
State: MD
Zip: 20882
Country: USA
Phone: 301-***-****
Skill Level: Senior
Salary Range: $75,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
SALES/CUSTOMER SERVICE/MANAGEMENT
QUALIFICATIONS PROFILE
Versatile, results-driven, and self-directed professional, with verifiable success in sales, customer service, client relationship building, and operations management within business industry. Demonstrate multitasking skills within fiercely competitive environments while maintaining ethical and quality standards, professional conduct, and cooperative attitude. Possess broad knowledge in work methods and processes development, as well as workflow development and implementation to ensure productivity. Commended for the ability to work effectively and efficiently as part of a team or even independently while meeting critical deadlines. Articulate communicator; capable of delivering information to all levels of company personnel. Honest with solid work ethic.
CORE COMPETENCIES
Sales/Business Development Relationship Management
Customer Service Development Team Building / Leadership
Strategic and Tactical Planning Conflict Resolution / Time Management
Reports and Document Management Continuous Process and Improvement
Sales Forecasting and Target Profit and Loss Management
NOTABLE ACCOMPLISHMENTS
Significantly founded business from ground up that consistently achieved six-figure annual profitability
Successfully achieved target quotas and forecasts while demonstrating expertise in monitoring staff performance
FUNCTIONAL STRENGTHS
SALES/CUSTOMER SERVICE
Proactively interacted with customers to provide information in response to inquiries pertaining to products and services offered with the highest degree of courtesy and professionalism
Took full charge in handling and resolving issues and conflict while maintaining companys good image
Offered a wide range of highly specialized and sophisticated solutions that utilizes face-to-face customer relations to generate maximum results within measureable channel
BUSINESS/ ORGANIZATIONAL OPERATIONS
Ensured on time coordination of deliveries in accordance to regulatory compliance and standards
Carried out extensive contributions in promoting strategic sales and marketing plans; determined and consistently exerted effort in business development toward excellence
Spearheaded the overall operations of the company that offer printing and binding services, as well as loose leaf binders and product promotions, CD duplication, and printing of apparel
Managed in-house accounts
INTERPERSONAL RELATIONS
Achieved the teams desired results and personal goals, utilizing expertise in providing diplomatic solution to members, problems, and conflicts
Consistently maintained high level of professionalism and integrity in dealing with individuals and in building long-term relationship with all levels of management
Fostered strong relationship with colleagues and peers while serving as head of activities
Acted as key source of information in providing quotes for customers
ADMINISTRATIVE FUNCTIONS AND MANAGEMENT
Efficiently performed administrative duties and functions, which include accounts payable/receivable and collections
TEAM LEADERSHIP AND SUPERVISION
Supervised, directed, and guided individuals and groups toward completion of tasks and fulfillment of goals
Monitored representatives compliance with policies and procedures, along with regulatory laws and guidelines
Supervised a team consisting of three sales staff
EMPLOYMENT HISTORY
OWNER/OPERATOR 1989-Present
Looseleaf Express, Inc. Gaithersburg, MD
REGIONAL SALES MANAGER 1987-1989
SALES REPRESENTATIVE 1983-1987
Elbe Products DC, MD VA
Night Manager 1982-Past
Super Giant Car Wash / Rockville, MD
EDUCATION
Bachelor of Science in Business Management, University of Maryland College Park, MD
Associate of Arts in Business Management, Montgomery College Rockville, MD
REFERENCES
BUSINESS Reference
Donald Kuhlman direct supervisor for six years at Elbe
135 MainStreet Marshfield,
Massachusetts 02050
Home 781-***-**** Cell
Personal Reference
Craig Duda
known over 30 years
7820 Warfield Road
Gaithersburg,
Maryland
20879
E. ***********@*******.***
Home
Cell
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