Project Manager Customer Service
Resume:
Keisha Bundage
Email: *********@********.***
Address: **** ********* *****
City: Baytown
State: TX
Zip: 77521
Country: USA
Phone: 832-***-****
Skill Level: Experienced
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Keisha Bundage, mba
3101 Woodstone Drive, Baytown, Texas 77521
********@*****.***
CAREER OBJECTIVES
Professional seeks a position to enhance professional growth and development.
KEY QUALITIES
Project Management Team Work Conflict Resolution and Mediation Training and Development Customer Service
Performance Management
Communication
Program Development
SUMMARY
Highly motivated toward goals, growth-driven, innovative, skilled and versatile professional honed with progressive years of social services experience within an expansive and diverse workforce organization. Show competency in addressing complex issues to effect dramatic improvements in efficiency, productivity, and business processes toward successful attainment of performance management, sustainability, and organizational goals. Core classes include: Human Capital Management, Operations Management, and Strategic Planning
EMPLOYMENT HISTORY
Harris County Houston, TX
Program Specialist 2006 to Present
Diligently manage day-to-day operations of employees toward fulfillment of corporate goals and agency licensing standards. Ensures employees are providing service delivery and following ethical practices by the agency, government. Motivate and mentor employees to enhance their knowledge in the areas of service recommendations, negotiations, problem-solving, and assessing skills using strength-based practices. Assisted with strategic and sustainability planning for department, and developing a tool to receive stakeholder feedback.
Notable Achievements:
Earned promotion from Liaison to Program Specialist by displaying exceptional leadership, training, and mentoring abilities among peers and stakeholders.
Developed, implemented, and managed a new program in conjunction with the senior management. In collaboration with senior management, assisted with a sustainability plan for new program to become part of Texas State law.
Project Manager for legislative update training to stakeholders and employees by developing a budget, coordinating speakers, developed focus group (consisting of internal and external stakeholders), and managing program.
Liaison 2000 to 2006
Expert oversight provided in the selection, coordination, negotiation, and organization of service providers. Provided support engagement and advice to external and internal stakeholders.
Notable Achievements:
Established positive working relationships with multiple internal and external stakeholders such as, government officials, community stakeholders, civic organizations, and school districts.
Planned and coordinated legislative update for government official, internal, and external stakeholders.
PRIOR WORK EXPERIENCE
Case Manager Communities In Schools, Baytown, TX 1998 to 2000
Supportive Housing Specialist / Case Worker
Bayshore Community Service Community, Mental Health Mental Retardation, Baytown, TX 1997 to 1998
Client Service Worker II (Part-Time)
Neighborhood Centers, Inc., Houston, TX 1997
EDUCATION
Master of Business Administration
University of Phoenix, Houston, TX: 2010
Bachelor of Science in Psychology
Texas Womans University, Denton, TX: 1997
Outstanding Student of the Year Nominee: 1995
CERTIFICATION LICENSURE
Licensed Social Work Associate (SWA): 19992000
National Certified Facilitator, National Curriculum Certified Institute: 1999Present
PROFESSIONAL AFFILIATIONS
Member, Master of Business Administration Association, Houston, Texas
Member, Alpha Kappa Alpha Sorority, Incorporated
Member, Baytown Evening Optimist Club
Recognized as the Youth Service Worker of the Year: 1999
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