Customer Service Training

Sharon Smart

Email: *********@********.***

Address: **** ******* ***** *** ***

City: Grapevine

State: TX

Zip: 76051

Country: USA

Phone: 972-***-****

Skill Level: Management

Salary Range: $70,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Objective

Career

History

Education

Professional Development

Sharon Kay Smart

2100 Grayson Drive # 414; Grapevine, TX 76051 972-***-****

E-mail: ******.*.*****@*****.***

To creatively impact the professional and personal lives of employees by creating an educational environment that stimulates engagement and enables corporate success. Comfortable with design, development and delivery, I seek a challenging position that utilizes my various skills sets in the areas of Training and Development the Service Sectors.

CONEXIS (2008-2012) Las Colinas, TX

Performance Driven Employee Benefits Administration.

Instructional Design and Development (2008-Current)

Participation in the creation of the CONEXIS Corporate University, the Academy of CONEXIS Excellence (ACE).

Team Lead for ACE, leading a team of 5 in coordination of all training efforts.

IDD and leadership in both classroom and eLearning modules

Serviced 450 in-house employees including client management and call center training.

Assisted in obtaining a $500,000 training grant with Texas Workforce Commission.

First American Financial (1993-2008) Westlake, TX

Real Estate Tax Reporting Division. Americas leading provider of Real Estate Information Services. Company is now known as CoreLogic.

Internal Trainer Tax Division (2001-2008)

Member of Presidents Advisory Council.

Designed, developed and facilitated training both electronically and in Bangalore, India.

Designed Quality measures and Feedback mechanisms for off-shore processes.

Developed and implemented departmental training objectives for 170 employees.

Created and delivered First American application training to multiple departments.

Facilitated Achieve Global Frontline Leadership modules.

Co-created and facilitated First Americans nine-day new hire training program.

Champion of various Team Building initiatives and Leadership Committees.

5-time Chair of the First American team for the International Conference on Work Teams.

Chair of multiple National Customer Service Week committees.

Tax Specialist TPS and Escrow Divisions (1994-2001)

Tracked manual and automated agency processing for 27 states and 5 million liens.

Daily supervision and training of 10 to 15 full-time and temporary employees.

Daily coordination with 4 national area service centers.

Voted Team MVP multiple times on multiple teams.

Stephen F Austin State University Nacogdoches, TX

Studied Radio/TV Communications and English Composition.

Extensive study in ADDIE and Measurement Models.

Participated in multiple Corporate University Week Conferences (2008-present).

American Society for Training and Development (ASTD) National and Local events.

Presented on Teaming Initiatives at AME International Convention (2004).

Achieve Global Certified Achieve Global Frontline Leadership Series.

Team lead and Exhibitor at International Conference on Work Teams (1997-2002).

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