Project Manager Management

David W. Heiser

***** ****** ***** *****

North Potomac, MD 20878

Home: 301-***-**** Work: 202-***-****

E-mail: ********@*******.***; *****.*.******@***.***

Websites: http://mos-irs.org; http://atl0220cpwir3/sites/media_pubs/default.aspx

EXPERIENCE WITH MILITARY OUTREACH FOR SERVICE:

Webmaster/Internet Communications Officer, November 2008 present:

Administered and maintained SharePoint website for Military Outreach for Service, built

chapter sites, posted news and announcements, built and maintained active employment

page, added PayPal feature, created successful election function, administered and assisted

users, created Facebook presence, built other web functionality as requested, assisted

treasurer with membership administration. Provided web support and publicity for all

national MOS initiatives. As MOS board member (2010 present), provided feedback and

suggestions on numerous issues of national concern.

Secretary, Washington, DC Chapter: (Member in good standing since 2009.) Helped

organize Veterans Day ceremony and program at IRS headquarters building and

spearheaded successful care package drive.

MILITARY BACKGROUND:

U.S. Navy, medically retired, 1974

PROFESSIONAL EXPERIENCE:

31 years of work experience with Internal Revenue Service, including:

Knowledge Management Initiative Lead W&I, Media & Publications

Washington, DC, 2008-present

Led initiative to incorporate knowledge management into organizational culture.

Helped develop and instruct customized training, developed templates and other

tools to facilitate knowledge retention and sharing, developed and incorporated

metrics to measure success, implemented knowledge management activities,

justified continuation and executive support of program.

Built and administered successful SharePoint 2007 website to facilitate collaboration

and knowledge sharing among 600 employees.

Project Manager W&I, Media & Publications

Washington, DC, 2006 - 2008

Responsible for day-to-day management of multimillion dollar information technology

project; oversaw work of five employees and up to 22 contractors on five contracts

working in plan, develop and implement end-to-end state of the art document

management system.

Led project to plan, design, and implement state of the art translation memory

system to improve translation of tax administration for limited-English proficient

taxpayers.

ACADEMIC BACKGROUND:

San Diego State University, Bachelor of Arts, Journalism

The University of Texas at Austin, Master of Arts, Mass Communications

CERTIFICATION AND OTHER RECENT ACTIVITIES:

Knowledge Management Professional Certification

Project Management Professional Certification

Oracle Database Administrator

Treasurer, Friends of the Library, Quince Orchard Chapter, 1999 2010.

Committee member, Library Advisory Committee, various positions including chair,

Montgomery County, MD, 1996 2011.

REFERENCE:

Available upon request.

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