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Project Manager Customer Service

Location:
United States
Posted:
February 15, 2013

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Resume:

Madison & Project Management in DISTED

LaSalle University Mandeville, Louisiana

Summa Cum Laude

COMMUNITY SERVICE

Lansing

Certificates: Advanced Linguistics- Orton-Gillingham Affix Training; Hands-On Math Training for K-8 Teachers: MEAP Objectives, Algebra; and The Orton-Gillingham Method: Linguistic Training for Teachers of Dyslexics. Student teaching: MDI and Flint Public Schools

1991-1994

Oshkosh

for Dyslexic College Students. Professor: Dr. Robert T. Nash

1993

Michigan Protection & Advocacy Service Livonia, Michigan

Certificates: Individuals with Disabilities in Education Act 1997, Inclusion Group Action Planning, Special Education Advocacy Training, Outcomes Training Project - Special Education, Partners In Care: Collaboration as Systems Change.

1994-2000

Michigan's Assistive Technology Resource St. Johns, Michigan

Assistive Technology Training: Legal overview, Section 504 & ADA, Assistive Technology Act, Organizational Policies & AT, AT & IEPs, AT & Tech 2000, AT & IDEA Reauthorization, Integrating AT into the Standard Curriculum, AT Process, Guidelines for Assessment, Wayne County AT Guidelines, Instructional Accommodations & Classroom Modifications.

2001

Rexford, New York

The Future of Education- Instructional Technology

2002

Overland Park, Kansas

HIPAA: Final HHS Privacy Regulations & State Medical Records Law.

2002

Grand Rapids, Michigan

HIPAA (Health Insurance Portability & Accountability Act of 1996) Security Issues in Michigan: HIPAA, Security Technology, Definitions & General Rules, Administrative/Technical/Physical Safeguards, Privacy-Security Overlap, Organizing the Security Project.

2003

IT Security Survival: Risk Assessment & Prevention, Administrative Security, Securing the Collaborative Workspace, Securing Windows Networks, IIS Security, User Support and Education.

2003

Mt. Pleasant, Michigan

Board Governance & Leadership Training: Charter Schools Overview, New Board Member Orientation, Roles and Functions of the School Board, Parliamentary Procedure, the Organizational Meeting, Effective Board Meetings, Liability Issues, Freedom of Information Act, Open Meetings Act, Conflicts of Interest, Decision-Making and Conflict Resolution, Board Assessment, Administrator Assessment, Budget Process and Planning, Strategic Planning, and the Educational Service Provider Relationship.

2004

Ford Motor Co. Partnership for Advanced Studies Dearborn, Michigan

. Math & Science: M7-Planning For Business Success, M8-Ensuring Quality, M9-From Data to Knowledge. Technology: M10-Reverse Engineering, M11-Different by Design, M12-Energy for Future. Workshops: Business Collaboration, Business/Education Advisory Council, ArcView GIS, and Pro/DESKTOP.

2004

CERTIFICATES

1983

Madison

. Early admission as H. S. Junior. . Major: Pre-law

1983-1985

East Lansing

in . . Internship: .

1988

1999

FORMAL EDUCATION

Dyslexia & Dyscalculia Support Services Dearborn, Michigan

Michigan nonprofit organization with a global reputation., LD diagnosis, ed planning, networking, support, remediation and consulting. Certified Orton-Gillingham practitioner. Special education law and process. Provide research, resources, publications, advocacy and publicity for specific learning disabilities: dyslexia, dyscalculia,, and ADD/ADHD.

1992-Present

Founder /

Director

Corunna, Michigan

Filled in for absent teachers in all preschool, elementary, middle school and high school regular and special education classrooms. Specialties: English, Composition, Spelling, Reading, Special Education, Computers, Business, and French.

1995-2001

Owosso, Michigan

Founded the Web Design Club, giving students paid commercial experiences. Classes taught: Info Systems Theory, Introduction to the World Wide Web, WWW Design, HTML, Dynamic HTML, CGI Programming in C and Perl, XML, Java, JavaScripting, E-Commerce, MS Excel, MS Access, MS Word, MS FrontPage, MS Advanced Software Solutions, Reading & Study Skills, Math Lab, and Kids' Computer Club. Consult on learning disabilities, internships, and professional and curriculum development.

1999-2003

Owosso, Michigan

Responsible for corporate compliance with Health Insurance Portability and Accountability Act (HIPAA). Organized HIPAA transaction, privacy, and security committees and created/managed HIPAA project plan and documentation. Reviewed/altered/wrote policies, procedures and presentations. Created and maintained online HIPAA resources for committee members and physicians. Created Internet and intranet pages for a Physician's Portal, prescription refills, privacy survey, patient registration, Occupational Medicine, & gift shop flower orders. . Reported to the Chief Information Officer.

7/2002-6/2003

Dearborn, Michigan

Served as Special Education Coordinator with focus on inclusion, assistive technology, documentation, and SPED law compliance. Taught courses covering computer hardware and software, keyboarding, Internet, HTML, JavaScript, Java, DHTML, XML, and Microsoft Office applications: Excel, Access, Word, Power Point, Publisher, and Front Page. Led on Instructional Technology. .

7/2004-8/2005

EXPERIENCE

Education consultant: ed tech, cloud computing, learning disabilities, assistive technology, special education. Leader in technology, education and Web communications. Professional, trainer, instructional designer. Non-profit organization founder, grant writer, chamber of commerce communications director, high school special education coordinator, hospital HIPAA Security Officer and HIPAA Project Manager, ISP co-founder and executive board member, charter school executive board member. B.A. in Advertising. M.S. in Special Education. Distance Education Cert from UofWI-Madison. Detroit Future Media for Education grad. Professional K-12 and college instructor: special education, software, Internet/CIS, Web programming, remedial English and math. Business marketing, strategic planning, operations efficiency, and development.

HIGHLIGHTS

Resume & Portfolio

of

Renee M. Newman

8/2005-7/2006

Dearborn, Michigan

Major event planning: Arab International Festival, attended by ; Annual Banquet, 1,000; dignitary luncheon, 500; AAPN Awards Dinner, 500; Community Meetings, 70; Board Meetings, 30. Handled radio, TV, and print publicity; marketing and public relations; grant writing, speech and article writing, monthly newspaper and weekly e-newsletter publication; intraoffice and interoffice communications; Weblink database administration; software, hardware; board minutes and packets; and intranet and Internet sites.

*****@***********.***

7420 Calhoun Street

Dearborn, MI 48126

313-***-****

2009-2012

Matoon, Illinois

. . Tests certified to administer:,, Dyslexia Early Screening Test, Pre-dyslexia Coding Test, Dyslexia Determination Test, Dyslexia Screener for First Graders, Adult Dyslexia Test, (Visual-Motor),,,,,,,, PPA.

2007

2008

Portland, Michigan

Substitute Teaching. Bloodborne Pathogens. Federal & State Classroom Laws. Sexual Harassment. FERPA. Hazard Communications.

MEMBERSHIPS

; ; ; ; ; ; ; ; Historic Aviation Property Owners' Association; ;; ; ; ; ; ; ; ; ; ; ; .

2011

Detroit, Michigan

Web Class (120 hours class time) + Education Track: Use of Internet media and technology to advance access to tools and skills for community organizing, communication, education, personal and group empowerment and social justice. Focus on OpenSource, social media, digital justice, instructional design, audio, video, graphics and Internet technology. Detroit Future Media Conference 2011.,,, .

Dearborn, Michigan

Education communication and technology services: cloud computing for schools, teachers and students; instruction & program design; teaching & learning tech; green initiatives. Internet services: websites, programming, e-commerce, hosting, social media, and site management. E-Business services: research, strategic planning, writing, editing, advertising, marketing, PR, communications and project management. Clients:,,,,, Metro Healthcare,,,,,,,,,,,,, (2008/9).

1995-Present

Owner

Dearborn, Michigan

Business office administration, bookkeeping, tax planning, legal compliance, marketing, website, strategic planning, forms, contracts, estimates, proposals, invoices, training manuals, communications. Procure equipment, materials, labor and subcontractors.

1994-Present

Administrator

ACCESS - Arab Community Center for Economic & Social Services Dearborn, Michigan

Provided job skills training to SEMCA JET clients at M-TEC: resumes, cover letters, job search and placement assistance, interviews, dress for success, Dale Carnige training, elevator speech, employment-related coorespondence, No Worker Left Behind orientation.

2009

Instructor

-Job Skills

Focus: HOPE! Detroit, Michigan

Provided employment skills training to Weatherization students:, portfolios, resumes, cover letters, coorespondence, job search plan, targeting employers, research, interview plan, networking, Davis-Bacon wage rules, employee vs. subcontractor, customer service, professional development, government weatherization programs, field guidance and legal compliance, entrepreneur basics, building codes & industry resources. Google Earth, Internet basics.

2009

Weatherization

Employment

Skills

2011

Web Services

Detroit, Michigan

Provide marketing and websites for community organizations: ; ; .

1995-2002

Owosso, Michigan

Co-founder, ShiaNet.org, Internet Service Provider and department of the Owosso-Corunna Area Chamber of Commerce (US Chamber 5-Star Accredited). ShiaNet was created to bring toll-free Internet service to rural Shiawassee County's 70,000 residents. Roles in market research, strategic planning, fundraising and business and education partnerships. When ShiaNet had 6,000+ customers, we sold to Earthlink.

Dearborn, Michigan

Parent Involvement Committee, VP and Historian.



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