Customer Service Quality Assurance

Katy Sforza

Email: *********@********.***

Address: **** **** ***** *** ***

City: Joliet

State: IL

Zip: 60435

Country: USA

Phone: 815-***-****

Skill Level: Management

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Katy Sforza

1003 Lois Place Apt 306 Joliet, IL 60435 815-***-**** ****.******@*****.***

Objective To obtain a position which will allow me to apply my creativity, communication and organizational skills.

Personal Skills

Excellent communication skills analytical and oral Caring and tactful

Takes the initiative to get things accomplished Extremely computer literate

Works well within a team and independently Organizational skills

Skilled in time management and recognizes priorities

Education DeVry University, Tinley Park, IL, Bachelor of Science: Computer Information Systems

Graduated: October 2004

*DeVry University Deans List *National Deans List

*Leadership Awards *Senior project: Illinois Veteran Home Manteno

Grand Canyon University, AZ, Master of Science (Online): Healthcare Administration

Work

Experiance Damco Distribution, Elwood, IL Bissell Facility (March 2009 - August 2012)

Quality Assurance

Verify quality of freight being shipped out

Verify quantity of freight being shipped out

Chosen to participate in Wal-Mart cross-dock peak project during fall of 2010 as a supervisor of operations.

Advanced user of Manhattan WMOS and Telnet RF Gun

Maersk Distribution Joliet, IL Wal-mart Facility (October 2007 - March 2009)

Operations supervisor

Supervised 60+ temporary labor workers

Helped manage cost and cube of outbound trailers

Closely monitored temporary labor workers activity on a daily basis by helping manage the floor report

Strictly implemented standard operating processes and procedures along with safety procedures for all temporary workers

Communicated daily with labor providers regarding planning for workload demands

Communicated department labor to revenue numbers in weekly and monthly P&L meetings

Executed constant communication with customer and fulfilled all customer requests

Advanced user of WebEC

Packard Logistics Inc, Channahon IL (January 2004 - October 2007)

Accounts Payable/Receivable Clerk

Data Entry

Agent payoffs

Carrier payoffs

Authorized check signer

Dispatcher

Travel to meet agents and their employees

Advanced user of CSC - a Creative Systems Client

Packard Transport Inc, Channahon IL (May 1999- December 2003)

Accounts Receivable Clerk

Data entry

Collection calls

Collaborating credit checks

Customer Service

Advanced user of CSC - a Creative Systems Client

Highlights Computer Experience: Microsoft Word, Excel, Power Point and Access, ASP Programming, C Programming, C++ Programming, Client/Server Experience, Database Experience, Hardware

Experience HTML Programming, Java Programming, Microsoft Office Suite, Network Experience, Oracle 8i Experience, CSC, Manhattan, WebEC, GLS

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