Manager Engineer

Paul Trowbridge

Email: *********@********.***

Address: ***** * **** ****

City: Phoenix

State: AZ

Zip: 85055

Country: USA

Phone: 623-***-****

Skill Level: Experienced

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Paul Trowbridge

21437 N 33rd Lane **************@*****.***

Phoenix, AZ 85027 623-***-****

Summary of Qualifications:

1st/2nd level support of proprietary software applications in complex enterprise environments

Founding member of technical support department, wrote installation and user manuals

Excellent communication skills, with both internal and external customers

High level of troubleshooting expertise in both hardware and software environments

Field Service Engineer for installing, maintaining, and troubleshooting computer driven equipment

Strong network and system administration and troubleshooting knowledge

Technical Skills Summary:

OS & Enterprise Apps: Windows NT, 2000, 2003, 2008 Server, Unix, Solaris, HP-UX, AIX, IRIX, Linux, Cisco IOS, Norton Anti-virus, ISA firewall, Proxy Server.

Virtual Machine Technology: VMWare, Oracle Virtual Box, Terminal Server. Citrix Servers

Databases: MSSQL, SQLServer Report Services, Oracle 8i & 9i, Toad, Sybase, Visual FoxPro

CRMS: Pivotal, Salesforce, Remedy, Right Now, Netsuite

Network Technologies: Cisco routers, switches, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, CDP, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VLAN, HSRP, STP, SVI, CEF, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Redistribution, Net Backup, Backup-Exec, RAID, SCSI, Active Directory, DNS, WINS, DHCP, RIS, GPMC, RRAS, Remote Desktop, IIS6, IIS7, Apache, Squid, Wireshark

Desktop Technologies: Windows 98/2000/XP/VISTA/7, Microsoft Word, Excel, Access, Power Point, Internet Explorer, Mozilla Firefox, Chrome, Scanners, Desktop and Networked Printers.

Hardware: Able to troubleshoot electronic and electro/mechanical equipment down to component level (Electronic Technician U.S. Navy). Ability to design prototype equipment.

Misc: Jboss, Websphere, Weblogic, Web Crawlers, Unix Shell Script, Windows Power Shell, Perl, HTML, XML, ASP.NET (Visual Web Developer), Javascript, PHP, IBM Workload Manager

Professional Experience/Details:

Charles Schwab (Contract via NetPolarity) SeniorClient/Server Support 4/2012 10/2012

Install, maintain, troubleshoot over thirty banking applications in a mixed Linux/Windows and Citrix environment

Install and configure Apache and Tomcat servers

Modify and update Perl and DOS Batch scripts as needed

Monitor departmental emails and alerts for application and file transfer issues

Monitor Remedy queue and assist internal banking personel for issues ranging from password resets to application or server issues

Assist in planning for next phase of growth in banking environment

Assist in documentation effort for proprietary file transfer processes scheduled by the mainframe

Must follow all banking and security requirements, including submission of change tickets for any changes to banking enviornment

Lumension Security, Inc AZ Application Support 8/2010 - 8/2011

Assist customers to test, install, and configure complex web-based management console

Open and track issues in Rightnow/Netsuite CRMs.

Install and configure Apache and Squid as proxy servers

Identify and track bugs in engineering Bugzilla application

Deploy VM environments for installation of agents on various operating systems

Utilize knowledge of remote sessions to troubleshoot agents on thousands of computers

Many of my suggestions were adopted to improve customer response times

Oasis Care Homes, LLC AZ Consultant/Founder 7/2008 - 8/2010

Consultant and founder responsible for all aspects of technical and business system operations

Wrote business and operational rules, trained 6 managers and care-givers

Responsible for all business with state licensing board and health department requirements

Countrywide Home Loans AZ Level 2 Application Support 2/2008 - 9/2008

Administer and troubleshoot the loan processing software

Identify and enter bugs into Viper application

Maintain the proprietary file transfer program between home office and hundreds of branch offices

Participate in pager rotation responsible for business critical applications during off-hours

Convera Inc. CA Senior Support Specialist 10/1996 - 8/2007

Remote administration and troubleshooting of enterprise LAN/WAN Client/Server application

Network/system administration, configuration and installation of application and 3rd party software

Identify bugs and track in engineering database

Configure Apache and Tomcat servers

Wrote log parser and other troubleshooting tools using PERL

Install and configure JBOSS JEE application in support of Retrievalware's Java version

Provide on-site support and liaison with engineers for hard to identify problems and bugs

Intermediate knowledge required of MSSQL databases, all Windows, and Unix operating systems

Intermediate knowledge of configuration of Oracle 8i & 9i RDBMS

Escalation support for high profile customers, such as FBI, DoD, Bank of America, Wyeth

Professionalism and expertise insured yearly renewals of accounts in excess of $200,000.00

Miscellaneous Experience:

Considerable hardware troubleshooting experience

Management and training experience

Broad-based understanding of Windows and Unix/Linux operating systems

Considerable RDBMS knowledge with the ability to read and write SQL scripts

Health care experience as manager of assisted living homes

Proven creative and analytical thinking

Certifications:

CCNA (Cisco Certified Network Associate) 2010

CWA (Certified Wan Associate) 2010

Education:

67 units in engineering program GPA (3.2)

Electronics School US Navy (Third in class)

Military:

4 years US Navy Honorable Discharge

Contact this candidate