Customer Service Sales

Customer Service, Management and IT Services Professional (Wilmington, Jacksonville, North Carolina)

Detail-Oriented individual with strong organizational skills and a desire to succeed

QUALIFICATIONS SUMMARY

HP Master Tech 2009

QTL's Computer Engineering Certificate of Excellence

Strong communicator with ability to motivate diverse groups to work together

Extensive knowledge and experience in the technical support field

Strong technical skills with proficiency in computer software and hardware

Continually recognized with positions of increasing responsibility for outstanding work ethic

Strong team leader who establishes goals and motivates employees to achieve objectives

Proven history of self-motivation and eagerness to take on new responsibilities

Dedicated and hardworking, with an unmatched drive to produce results

Strong proficiency in basic computer software.

PROFESSIONAL EXPERIENCE

American Red Cross, Wilmington, NC

Disaster Services Technology Lead (Volunteer Position) (4/2008 - Present)

Responsible for all the technology that is deployed on disaster relief operations. Witch includes the supervision of building the technology

infrastructure for the other groups/activities to use. This includes cell phones, laptops, network connectivity, satellite dishes, cellular air cards,

twoway radio and the customer service to ensure it all works. Normal monthly operations providing provide maintenance and testing of

portable satellite system, training and developing new volunteers.

Market Star, Wilmington, NC

Google Chrome Specialists (11/2012 - 12/2012)

Used innovative customer engagement and creative sales techniques to increase sales of Google Chrome's products at Best Buy

Used passion for customer service and knowledge of technology to build quality relationships with consumers at Best Buy

Enjoyed fielding questions about the each product's features and explaining benefits

Engage and excited customers by showing them how the products can enrich their lives

Delivered product demonstrations that are relevant and memorable, and which increase sales and brand advocacy

Build relationship with Best Buy's RSAs and Store Management as a trusted ally and brand representative of Google Chrome

Share observations, concerns, and potential solutions: what works well, what could work better (inventory, sell-in, pricing deviations, sales

techniques)

Received Market Star's coveted Brand Ambassador Award

Cape Fear Community College, Wilmington, NC

Temporary IT Technician (5/2012 - 6/2012)

Re-imaging and deploying new computers. Fixing and deploying new and old printers, assisting with the help-desk performing customer

service to the staff witched included but not limited to; trouble shooting computer issues and making repairs. I also conducting inventory count

on equipment.

Have To Have It, Hampstead, NC

Sales Associate & It Technician (9/2011 - 5/2012)

Pricing and sorting new inventory, providing great customer services and providing cash transaction. Maintaining all computers and networks.

Maintaining network security and security system.

National Electronics (N.E.W), Hampstead, NC

DirecTV Level 2 Customer Care Representative (9/2009 - 8/2010)

Support customers with Satellite Technical Support as well as billing, ordering, installation, new equipment, return of used and defective

equipment, dispatching of technicians, initiating problem tracking and solutions, maintaining records and insuring customer satisfaction.

Circuit City, Wilmington, NC

Firedog Manager (It repair desk manager) (9/2009 - 8/2010)

Supervised employees,responsible for daily cycle counts and create employees work schedule. Work with customers to identify computer

problems, keeping records of customers, Analyzing logs so I can spot common trends and underlying problems, Updating tech-help documents

for employees for better solutions for fix problems. I provided top level troubleshooting support for employees working on customer computers

with advance computer issues. I provided customer resolutions for customer escalations.

Received Employe of the month five times.

Number 1 In the district for highest services sales and top 10% nation wide.

Topsail High School, Hampstead, NC

It Intern (8/2005 - 6/2007)

Under supervision,provided technical and troubleshooting analysis for the end user community. Log and track all IT equipment issues in the

tracking system. Resolve end user

problems either remotely or through visits to the desktop. Appropriately escalate business system, server, or network issues to other members

of the IT team. Serve with a positive,customer-service attitude. Work on special IT projects as assigned by the Chief Technology Officer.

EDUCATION

Topsail High School, Hampstead, NC 2007

Computer Engineering - Cape Fear Community College, Wilmington, NC 2011

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