Service Manager

Computer/Technical Support (Castle Hayne NC)

*** This is a technical resume. PLEASE READ THE FOLLOWING

I am not interested and will not:

Work for Cleaner businesses,

Work as a Secret Shopper,

Do online work from home.

If what you have if any of those listed above, please DO NOT email me.

I am interested in FULL TIME IT work and IT work only. Again, I will not reply to anything that is not IT work. Thank you for understanding!

1741 North County Dr. Wilmington NC 28429

House: email only please Harley J. Roberts **************@*****.***

Cell: email only please

Education

Bachelors of Science in Business Administration UNC Wilmington, Wilmington, NC

Concentration: Information Systems Concentration GPA: 3.72

Graduated May 2011 Dean's List Fall 2010

Associates of Arts Cape Fear Community College, Wilmington, NC Major: General Studies

Graduated January 2007 Cumulative GPA 4.0

Work 30+ hours/ week to support 100% of educational expenses President's Award

Experience

August 2011 -- Current Custom Home Furnishings Wilmington NC

Load and unload company trucks.

Make deliveries to customers and ensure they are satisfied with purchase.

Jan 2011- July 2011 Technical Support Intern, Wilmington Health Wilmington, NC

Support over 500 hospital staff regarding hardware and software problems.

Ensure proper setup of equipment & troubleshoot over 50 service calls a day in a timely manner.

2004-2011 Landscape Technician, McBride's Landscaping Wilmington, NC

Responsible for up to 3 employees during a shift.

Premier landscape designer in the area, handled large corporate & school system accounts as well as extensive work with private homeowners.

1999-2004 Fire Direction Center (FDC) Chief, Sergeant United States Marine Corps

Trained section of up to 80 Marines for FDC mathematical calculations to ensure direct fire.

2 overseas deployments to the Mediterranean and Middle East.

Marksmanship coach & Martial Arts Instructor, Completed Corporal's & Sergeant's Leadership courses.

Technical Skills

Platforms Languages Applications

Windows 7 Visual Basic.Net MS Office Suite

Windows XP Visual Basic 2008 MS Access

SQL Server 2008 JAVA MS SQL Enterprise Manager

Windows Server 2008 Cascading Style Sheets 2.0 (CSS) MS Visual Studio

Hypertext Markup Language (HTML) MS Expression Web2

Structured Query Language (SQL) MS Project 2008

Active Server Pages.Net (ASP) MS Visio 2007

Relevant Coursework

Accounting1, Accounting2, Micro Economics, Macro Economics, Finance, International Business, Marketing, Management, Operations, Business Law

Data Communications, CISCO CCNA 1

Marine Corps Service Recognition

Navy and Marine Corps Achievement Medal, Combat Action Ribbon (2), National Defense Service Medal, Marine Corp Good Conduct Medal, Joint Meritorious Unit Commendation Medal, Iraq Campaign Medal, Global War on Terrorism Medal, Humanitarian Service Medal, Sea Service Ribbon (2), Certificate of Commendation, Expert Rifle Award (4), Expert Pistol Award (3)

Extra Curricular

Active Information Systems Association member August 2010 -- May 2011, church member, spending time with family

Personal

Enjoy jogging, reading, and music.

Posted above is my personal r sum . I am interested in IT work only. Please do not contact for anything else. Thank you!

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