Manager Sales
Resume:
ROBERT WISDOM
PHILADELPHIA, PA 19146
******@******.***
EXPERIENCE
Consultant
Self Employed
Philadelphia, PA
Skills: Telephone technical support, system purchasing, software recovery, software training, database design, network installation, resume creation and editing.
Vice President - Development
1996 - 2002
The Automated Office, Inc.
Bala Cynwyd, PA
Duties: Improving the company's products to meet changing user and external needs. Solving user problems either over the phone or on-site. Planned, with others, over strategy for the company.
Skills: GUI design. OOP in Delphi and Java. Excellent communication skills.
Instructor - Introduction to Computer Science
1998 (Jan - June)
Temple University
Duties: Teaching students computer programming. Designing and grading tests.
Skills: Managing a variety of skill levels. Correcting behavior without being discouraging.
Admissions Assistant
1996 (Jan - June)
Philadelphia Museum of Art
Philadelphia, PA
Duties: Ticket sales, coat check
Skills: Excellent communications. Conflict resolution
Computer Resources Manager
1994 - 1995
City Communications, Inc. (City Paper)
Philadelphia, PA
Duties: Designing and running commercial BBS and Web site. Specifying and recommending hardware and software for Internet connected and newspaper production computers.
Skills: Solaris configuration including e-mail and IP. Specifying and installing hardware. Programming in C, perl andshell scripts.
Telemarketer
1989 - 1994
Walnut Street Theatre
Philadelphia, PA
Duties: Ticket sales, fund raising, acting as mentor for new callers.
Skills: Persuasion, customer support, instruction, clarity, honesty.
Trainer
1988 - 1989
Pennsylvania Public Interest Coalition (PennPIC)
Philadelphia, PA
Duties: Door-to-door fund raising, public education, training of new hires.
Skills: Detailed record keeping, enthusiasm.
Head Barback
1987 (May - Nov)
Trocadero
Philadelphia, PA
Duties: Manage a team of five to keep a large nightclub clean, stocked and supplied.
Skills: Personnel management, endurance, fast response, ability to handle pressure.
Programmer
1984 - 1987
Syngraphica, Incorporated
Collingswood, NJ
Duties: Programming microcomputer based projects, construction of integrated circuit boards from diagrams.
Skills: Hardware and software packages, self reliance, ordering needed supplies.
EDUCATION
Temple University
Philadelphia, PA
Major: Computer Science B.S.
January, 1993
Coordinator of Mini-University
Magna Cum Laude
Germantown Friends School
Philadelphia, PA
Chess Team
June, 1981
VOLUNTEER WORK
Founding Member
2002 - Present
Grays Woods Town Watch
Philadelphia, PA
Duties: Organizing membership, patrols through neighborhood, outreach to new members.
Skills: Close observation and effective communication.
Telephone Manager
1992 - 2000
Victory '92 (Clinton/Gore, and other campaigns)
Philadelphia, PA
Duties: Preparing the phone room for use by five to thirty volunteers. Training volunteers in proper phone techniques. Revising scripts to improve clarity.
Skills: Effective English, patience, organization.
Group Leader
1981 - 1991
Philadelphia Folk Festival
Schwenksville, PA
Duties: Directly responsible for activities ofsix general volunteers. Includes: placement on site, assuring they have allneeded equipment, acting as liaison between then and higher festival officials. Also responsible for liaison between attendees and Festival, protection of Festival equipment, participants and musicians.
Skills: Good management, organization, abilityto work well with a wide variety of people and resolve difficulties quickly and calmly.
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