Customer Service Project Manager
Resume:
Lucinda Ward
Email: **********@********.***
Address: **** ********* **
City: Whitestown
State: IN
Zip: 46075
Country: USA
Phone: 317-***-****
Skill Level: Management
Salary Range: $20,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
LUCINDA JANE WARD *********@*****.***
3372 Roundlake Lane
Whitestown, IN 46075
OBJECTIVE: Customer Service / Administrative Support
a Enthusiastic, detail-oriented time-manager with positive attitude;
able to excel both individually and within a team environment
a Diverse, service driven employment background with meticulous attention to detail, strong work ethic, exemplary customer service
and proven leadership ability
a Solid communication and interpersonal skills; committed to continuously improving performance and service
EXPERIENCE: Landscape & Retail Garden Center Manager a Feb 00 to Nov 08
T.A.H. Inc., Brownsburg, IN (3/05-11/08)
Brown Garden & Gift, Zionsville, IN (2/00-11/04)
a Oversaw all daily operations relative to merchandising, consultative selling, customer service and the achievement of profit objectives
a Scheduled and dispatched employee deliveries
a Developed business targeting local contractors and retail clients
a Consistently grew customer base; increased sales volume on key accounts, actively pursued new referral based business
a Compiled financial information to maintain alignment of performance with business objectives, identify trends, capitalize on areas of opportunity and meet federal and state reporting requirements
Project manager: Marketing & Promotions a Jan 88 to Oct 98
Miller Brooks, Zionsville, IN (5/93-10/98)
SR Jacobs, Indianapolis, IN (1/88-3/93)
a Creative strategist responsible for consumer and B2B marketing campaigns for national and global brand leaders
a Projects include brochure development, print advertising, catalog design, layout and distribution, onsite product demonstration/presentation and key client/vendor communications
a Participated in sales/marketing meetings; developed marketing campaigns
a Final approval authority for all design work, photography, pre-press, bindery and printed catalog drop-shipments
a Key accounts: CertainTeed, Wolverine, CoasterStone, Typar, NAPA
EDUCATION: Indiana University: Herron School of Art, Indianapolis, IN
Visual Communications Program
Central Academy of Art, Cincinnati, OH
Visual Communications Certification
Internship:
PACE Magazine
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