Customer Service Quality Assurance
Resume:
Jacqueline Nevins
Email: **********@********.***
Address: *** ******** ******
City: Middle Island
State: NY
Zip: 11953
Country: USA
Phone: 631-***-****
Skill Level: Experienced
Salary Range: $48,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Jacqueline L. Nevins
197 Fairview Circle, Middle Island, NY 11953
631-***-**** **********@********.***
Profile: Extensive experience in high-volume printing production and account managementStrong expertise in coordinating work with advertising agencies Highly effective skills in evaluating, organizing, and communicating Well developed interpersonal sensibility and team spirit Proven ability to consistently ensure the most productive, cost efficient, and highest quality solutions to business needs
Employment: Spectragraphic Commack, NY (2011-Present)
Print Production/Customer Service
Effectively communicating with customers both in person and over the phone; precisely evaluating their requirements at their site or at our facility; generating and maintaining excellent customer relations to produce new and repeat business
Orchestrating all print production prep-work, color (2,4,6), page setups, quality assurance proofing, cutting, folding binding obtaining all press OKs
Standwill Packaging Farmingdale, NY (2008 - 2011)
Customer Service
Effectively communicating with customers both in person and over the phone; precisely evaluating their requirements at their site or at our facility; generating and maintaining excellent customer relations to produce new and repeat business
Orchestrating all print production prep-work, color (2,4,6), page setups, quality assurance proofing, cutting, folding binding obtaining all press OKs
Anchor Imaging Bohemia, NY (1984-2007)
Production Manager
Effort, achievement, and recognition characterize the employment history, which includes, but is not limited to, the following:
Successfully managing the complete spectrum of printing production responsibilities for magazines, business cards, book binding, etc. handling up to 50 accounts ad agencies, publishers, sports organizations, domestic/international printers ensuring consistent excellence and responsiveness
Effectively communicating with customers both in person and over the phone; precisely evaluating their requirements at their site or at our facility; generating and maintaining excellent customer relations to produce new and repeat business
Quickly identifying, defining, and solving operational and/or clientele problems
Orchestrating all print production prep-work, color (2,4,6), page setups, quality assurance proofing, cutting, folding binding obtaining all press OKs
Keeping pace with the latest printing production technologies, methodologies.
Efficiently managing daily production procedures opening and closing operations
Accurately assessing the immediate and continuing needs of work and customer service to establish priorities for providing appropriate interventions based on urgency level
Maintaining productive lines of communication with superiors
Proficiently resolving challenges that impact work through systematic handling of multiple tasks to meet optimum quality outcomes
Supervising printing production staff hiring, training, and motivating personnel developing strong work teams
Working well on an independent basis and as part of a team under fast-paced, high-volume conditions
Coordinating work effectively with exceptional time management skills meeting stringent specifications, regulatory factors, and deadlines
Education:Associate of Applied Science Degree in Business Administration
Graduated 1984, Suffolk County Community College Selden, NY
PC Skills: Adobe Illustrator, PhotoShop, PDF, Microsoft Publisher,
Microsoft Word and Excel
References Upon Request
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