Customer Service Manager

Bridget Valenciano

Email: **********@********.***

Address: **** *. ******** ****

City: Gilbert

State: AZ

Zip: 85297

Country: USA

Phone: 480-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bridget Valenciano

4625 E. Murrieta Road 480-***-**** **********@********.***

Executive Profile

High-performing Assistant Vice President with over 10+ years of experience in the Banking/LOB industry. Demonstrated proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook, MS OneNote, MS Publisher, MS Access and every aspect of Data Processing Technology. Responsible for the day-to-day scheduling of over 100 Bank of America banking centers with perfect reliable and proficient quality of weekly, monthly, yearly goals. Managed a team of 10-15 associates while providing excellent customer service.

Profile Highlights

Proven ability to plan, organize, and motivate mentored team members within departmental operating procedures. Results-oriented with strong personable communication skills for the banking industry. Currently responsible for scheduling and communication with more than 100 fully operational Bank of America banking centers. Communicates daily with all levels of Executives. Part of an Associate Development team that helps mentor, train and educate associates on developmental needs to further their education and business acumen.

Licensed with the Arizona Department of Real Estate: Obtained at the Arizona School of Real Estate and Business

Skills Summary

125 Words Per Minute

Report Preparation

Written Correspondence

Computer Proficiency

Multi-Task Oriented

Proficient Scheduling

Self-Directed/Driven

Focused Leader

Consistent/Creative

Professional Presentations

Deadline Driven

Time Management

Professional Experience

FINANCE/MARKETING: REPORT ANALYSIS/PRESENTATIONS/TECHNOLOGY

Scheduling complex applications for Bank of America and responsible for regulations administered Labor Laws, ensuring full compliance with agency requirements and tight deadlines.

Developed professional day-to-day correspondence with Leaders of all levels to organize and create monthly schedules.

Conduct small-group sessions on project development with performance driven time management techniques.

Selected for Bank of America pilot program, (Schedule Change Management Process) and ADT (Associate Development Team).

Received 100% for perfect quality award for the entire year while mentoring new employees.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Manager for Bank of America oversaw operations and provide impeccable customer service:

o Initiated programs that standardized employee training and led to customer satisfaction.

Managed all financial activities for program operations:

o Accountable for 12 to 15 employees while exercising day-to-day Manager Requirements.

o Mentored and coached employees resulting in an increase in productivity and outstanding customer service.

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations with flexible and versatile professionalism:

o Established meetings for banking center goals by planning and organizing programs to earn quarterly bonuses.

o Compliance with all policies and procedures within government regulations.

Employment History

* BANK OF AMERICA - Gilbert, AZ; Assistant Vice President; Operations Consultant; 2002 to Present

Education

* ARIZONA STATE UNIVERSITY - Tempe, AZ

Bachelor of Science in Finance - 2002

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